Passaggio Cravatte HOMEmade italian ties Avaliações 365

O TrustScore é 3.5 de um total de 5

3,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Ich habe nacheinander zwei Krawatten bestellt, eine im Dezember 2024, eine im Januar 2025. Nachdem sie aber nach Monaten noch immer geliefert wurden, stornierte ich die Bestellungen. Das wurde ignorie... Ver mais

Avaliado com 5 de um total de 5 estrelas

Firstly, as I see there have been a few reviews that have been less than generous, let me address those who want a mass produced product dispatched immediately; as Passaggio Cravatte’s site makes... Ver mais

Avaliado com 5 de um total de 5 estrelas

I placed an order for a silk tie at Passaggio Cravatte in May this year. It took a bit time before it arrived since it has to be handmade by Gianni himself. What a tie! Just amazing craftsmanship, and... Ver mais

Avaliado com 5 de um total de 5 estrelas

In realtà dovrei dare 4 stelle per un tema di lentezza nel consegnare le cravatte ma siccome sono fatte totalmente a mano e su misura, con sete pregiatissime, l’attesa di due mesi è giustificata. Hann... Ver mais

Detalhes da empresa

  1. Fornecedor de Roupas

Escrito pela empresa

We are a small Italian family tailor shop that makes bespoke ties, scarves and pocket-squares, where everything is handmade by me and my wife Marta in our tailor's house near Milan; just think that in each of our ancient 7 folds there are almost two meters of hem all handmade. And all the fabrics you see in our shop are vintage, so still hand-printed between 1970 and 1990. And we can only produce a few pieces a day. Also on our online shop you can choose the measurements you want of length and width, in cm or in inches, of your tie, and whether to have your initials embroidered, again on the back of the tie. Thanks, Gianni


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

365 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 6% das avaliações negativas

Normalmente responde dentro de 24 horas

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Avaliado com 5 de um total de 5 estrelas

I ordered a necktie from Gianni at…

I ordered a necktie from Gianni at Passaggio Cravatte and it arrived this morning. I can honestly it is the most beautiful tie I have ever seen. A sumptuous material and exquisite hand stitching!

It took a few weeks to arrive. Everything is hand made to order, but all emails were answered clearly and promptly. If you want something unique and beautiful to compliment a suit, I could recommend them enough.

31 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding and unique ties

Today I received my two amazing Passaggio Cravate ties; they are simply fabulous, perfectly tailored to my instructions. They looked even much naicer than in the website.
Big thanks to Gianni and Camila for their professionalism and foe the excellent service and quality of products they offer!
Will repeat for sure!

30 de outubro de 2023
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Never received the tie after 2 months.

Never received the tie after 2 months.
Several contacts with Gianni and his staff but very poor assistance, with late or no reply at all to my requests to have an update about the shipping.
Apparently the shipping failed the delivery, it was returned and after two weeks it has not been resent yet.
I live in Milano, 50 km from Pavia, where the company operates: it is maybe easier if I popped in at Gianni's atelier and collect the tie myself.
I cannot express any opinion on the quality of the product, which is still a mystery to me at the moment.

UPDATE:
After my first review the communication with Gianni improved significantly
I finally recived the tie. It matches the quality and the manifacture claimed in the website.
Overall, the purchase experience is fair enough.

30 de outubro de 2023
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Resposta da Passaggio Cravatte HOMEmade italian ties

Dear Antonio,

I am sorry to read your review. Your shipment had been sent as of October 10 by Italian mail. Your code on www.poste.it, is 200651841091 ; then the package came back to me in tailoring, but less than two weeks ago, as you claim. I don't know what happened; but sometimes problems happen; but it is not up to me. And as I had emailed you your package I got it back to you; you will get your tracking number tomorrow.

To say that I don't respond to everything is not correct, though. Sure, maybe I don't answer instantly; that happens for a simple reason: either I answer right away or I work to create the products; but that's not meanness; it's just that we're not a normal company; we're a small family tailor shop; so I read the e-mails in my spare time, because I take care of everything: from creating the products, to making the packages, to answering customers.

So don't worry that you'll get everything; I'm looking forward to it; and I hope there are no more problems with the delivery of this second package.

thank you and see you soon,

Gianni

Avaliado com 3 de um total de 5 estrelas

The tie was smaller than what I ordered (9 cm)

The tie turned out to be smaller (8 cm) than what i ordered (9 cm). Aso, it takes quite a long time for the order to arrive but that’s not a big oroblem. The tie itself is beautuful though. I placed another order for 9 cm ties. I hope this time they will be the right size. Thank you

26 de agosto de 2023
Avaliado com 2 de um total de 5 estrelas

I order a single tie on July 25 and…

I order a single tie on July 25 and payment processed on August 12th. I was told that it takes 30 days to hand make the item. The order was ready for pickup on September 22. (40 days) It somehow took until October 6 to be “ready for shipping “ (54 days total) Ready for pickup but it takes 14 days to be “Ready for Shipping”. 7 days later it finally shipped. (61 days total) I have gotten two requests to review this product which I STILL haven’t received. This is a frustrating process. If it takes 2 months to manufacture, and ship please tell me. It’s shouldn’t be so slow once the item is ready for shipping. How does it take almost a month to be shipped?
November 1 and it apparently hasn’t left Italy yet.

11 de agosto de 2023
Avaliado com 1 de um total de 5 estrelas

I purchased numerous ties and more…

I purchased numerous ties and more specifically a pasley tie. I don't know the anatomy of a tie yet the small end has a stitch. The stitch was incorrectly completed and the tie gathers a said point. I am not one to complain but I was in Jamaica a couple of days ago and wore the tie and was disappointed. I can have my assistant return so the area can be restitched, if the forwarding info is sent to me. E. Allen Smith

12 de agosto de 2023
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Resposta da Passaggio Cravatte HOMEmade italian ties

Hi Allen, thank you for your review. Since I didn't receive any direct email from you, I'm asking here, even though it's not the correct place for me: can you send me pictures of what you call a problem/defect? Send it to info@passaggiocravatte.com

Because I personally check every tie before it starts; and if it has a defect, even a minor one, it won't start.

So I'm waiting for the email to see what you mean when you say it has a flaw. And if I made a defect I will redo the tie right away without any problem.

Thanks again and I hope to hear from you soon by email and not here.

Thank you,

Gianni

Avaliado com 5 de um total de 5 estrelas

Good service on bespoke items

It's important to recognise that you are purchasing a handmade bespoke item, and this may mean that the delivery time is longer than expected. The items were shipped FedEx and arrived very quickly; packaging was sufficient. Emails were answered about the status of the order, usually with around a 48-hour turnaround.

5 de agosto de 2023
Avaliado com 5 de um total de 5 estrelas

Unlined Tie is my new favorite keyword.

I don't remember exactly how I got to know Passagio Cravatte, but the choice of fabric as well as the level of details compelled me to make a sudden (and exploratory) purchase to which I found out how much I enjoy an unlined tie now. Absolutely stunning from looks, cut, feel. I can see many more purchases to come in the future.

Note: While I'm not one to fuss over the delivery time, I do think it's fair to point out that since Passaggio Cravatte is a small business with a goal to beautify your neck and not the virtual wallet, there's isn't a rush to achieve minimum delivery time, which can be an off-putting point for some. However, I'd encourage others to be patience, since that's the origin of things in general.

21 de setembro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Ordered Two Ties updated response to vendor

Ordered two ties. Received two pieces of silk with tie-like qualities. Two months for delivery was bad enough the fact that they are both unfinished is what has me upset and disappointed. Handmade is exactly that, handmade- I expect imperfections but not unfinished product. Lining almost non existent and missing the stitching that holds the tie together at the bottom of the folds. Paid for extra folds and quicker service and not happy. I have been buying some of the best silk ties from all over Europe for over 40 years and these aren't close to what I was expecting.

Replying to vendors reply. If this app could take photos it would be obvious the ties bottom were not sewn. In what world would I want to wear ties that completely open up it defies logic? I don’t need or care to make false statements when I have the proof. I can provide photos. I wasn’t looking for machine made nor a deal. I paid a fair price for handmade and received incomplete work. As I explained in one my several emails to you I wear a suit and tie every day and was looking for fair trade not aggravation nor a lecture.

20 de setembro de 2023
Avaliação não solicitada
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Resposta da Passaggio Cravatte HOMEmade italian ties

Thank you for your review. You can't say the ties are not finished, though; because you are giving false information.

QUALITY

What you call an unfinished tie, is called, throughout the tie world, a handmade unlined tie, with wool lining to give support to the neck, clearly visible in every one of our photos of knotted ties. Every one of your ties we have made, that is the ancient 7 folds, contains almost 2 METERS of all handmade hem. And it is the Rolls Royce of all ties!

What you call a finished, quality tie, on the other hand, we do not make; because it is all sewn by machine; and it would contain almost 2 METERS OF HEM ALL MADE BY MACHINE; and our philosophy is not to use a sewing machine, except in one stitch at the back of the neck.


SERVICE

We used Fedex's express service, as you requested.

We shipped after 37 working days, August summer break included.

We are a truly family tailoring business, where everything is made by hand with my wife's hands and mine, for a few pieces a day. We do not have and do not want to have serial productions. We think only of quality and not of quick quantity.

Thank you again,

Gianni

Avaliado com 1 de um total de 5 estrelas

Unacceptable service

I have placed the order on 13th of July, as for today (22nd of September) I still did not get the order.

I have paid to the company extra to get it delivered faster, however, 39 days after the order was placed and I sent email on why it was not sent yet, I was provided with information that they were on the holiday.

This is completely unacceptable, if you cannot provide service on time, you don’t take extra money, or inform people.

As for now it has been 50 working days, and nothing delivered yet.

13 de julho de 2023
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Resposta da Passaggio Cravatte HOMEmade italian ties

Thank you for your review. As of September 11, 2023 at 2:30 p.m. Polish time, your tie was supposed to be delivered. However, no one was home. So your tie could have been delivered 13 days ago. I suggest you call the post office nearest to you with the tracking number I had emailed you when I sent it; it will surely be in storage; I just hope it is not on its way back to Italy.

Also, the order was shipped, including vacations, 34 business days later;

So I hope you can solve this problem; keep me updated via email; and I hope you like the tie.

Thanks again,

Gianni

Avaliado com 5 de um total de 5 estrelas

Beautiful tie

Beautiful tie - fine Italian craftsmanship. Good personal experience with the communication - excellent service here.

5 de julho de 2023
Avaliado com 2 de um total de 5 estrelas

You are asking me to review two ties I…

My ties finally arrived after 2 1/2 months - one word review: “meh”

I guess I don’t appreciate 100 year old Italian tailoring, because these ties are nice, but definitely not worth spending $144 each and waiting 2 1/2 months for delivery. I wear smart attire to the office every day, and have about 150 ties, and these ties, with no lining and thin fabric, do not stand out. Just a lot of hype.

You are asking me to review two ties I ordered on July 9th - it is now September 14th and the ties still have not arrived. According the email I received at the end of August with the tracking number, the ties were shipped from Milan on August 31st, so it took almost 7 weeks to ship the ties, and they have been in US Customs processing since September 6th. I don't know how this company labels it packages for shipment, but I order from multiple other European-based companies, and all other times the packages go through Customs in 1 or 2 days. Maybe if I ever receive the ties, I will change my review.

5 de julho de 2023
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Resposta da Passaggio Cravatte HOMEmade italian ties

Thank you Kevin for your review, I'm Gianni; I just checked on the shipping website and it says this: TIE DELIVERED on September 20 at 11:14 am American time. That is what is important; and that is that the tie arrived to you; However, as of September 18, they had attempted a delivery; but no one was home.

Unfortunately I don't have a transport company; I don't handle the shipments, delivering them directly. So it can happen that there are unintended delays. Also, since the shipment enters the destination nation the responsibility is no longer Italian; this is for all packages.

Yes, the time also got longer because of the usual summer break. Doing everything by hand my wife and I, when we are not there everything is slowed down. We are not a business; rather we produce a few pieces a day in a family way, in our tailor's house.

Thanks,

Gianni

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