Passaggio Cravatte HOMEmade italian ties Avaliações 365

This time, I had a very unpleasant shopping experience in Passaggiocarvatte.

First, I placed the order on 2023/11/21, and then I received an email, saying that it would take 30 days for me to receive the product after placing the order, but there was no response after 30 days.
I sent an email via Passaggio to ask if I could get the scarf I ordered as soon as possible, but I didn't get any response. I thought it might be due to the Christmas and New Year holidays that the store might be closed, so I didn't respond until 2024/1/28 when I received an email from Trustpilot.

Asked to comment on the shopping experience, I remembered that it had been 65 days, but I had not received my goods at all, so of course I could not comment.

So I opened their official website, found their customer service contact email and sent an email to them, and finally got a response this time.

By the way, when their boss received the email, he said that he would check the order on the same day and get back to me on the same day.

I waited for a day but didn't get any response, so I emailed again the next day. Mr.Gianni, replied to me by email, telling me that they had made a mistake, saying that the scarf I ordered had not been finished due to defects in the printing, nor had it been sent out by express, and then gave me two options :
1. They have materials with the same pattern but different colors that can be re-made.
2. Browse their web re-choice

I thought, my God, if I forgot whether they will never remember having such an order, I have no choice but to choose another one and tell them that I hope to receive my goods before February 8 of the Chinese Lunar New Year.

During this period, I asked for a refund or I hope to receive my goods before February 8, 2024.

I think communication is a big problem. Mr.Gianni is neither willing to refund the money nor able to meet my request. Actually, my request is very simple, that is, I wanna receive my goods before February 8 (before the Chinese Lunar New Year), because I don't want to waste my time on this unpleasant shopping experience.

But Mr.Gianni is very interesting and selectively answers questions, never thinking that it is his problem.

I reminded him many times that February 8, 2024 is the Chinese Spring Festival, and all express delivery business will be suspended for 9 days. I hoped that he could arrange the delivery or refund earlier, but he ignored it or selected feedback my request.

After countless urging and waiting, he finally sent the Fedex on February 5th, saying that it would arrive in 3 days, but after the inquiry of Fedex website and customer service hotline, it was no surprise that I received the product on February 18th, that is to say, It took nearly 100 days to receive this product from the time of placing the order.

I ordered a scarf for winter use, but it was only received in spring, which is really ridiculous. Until today (2024/2/7) I still haven't received the goods, so I can't comment on the goods.

Be honestly ,this time service and purchasing experience is unacceptable and can not be understood. As for the quality of the goods, I will make comments after receiving them.

After missing the Christmas and New Year holiday, as well as the biggest Spring Festival holiday in China, I received my gift to myself ,I don't know how much meaning there is still exist.

Always looking good with these beautifully crafted ties. Excellent quality and service. Joseph Neuberger

A thoroughly wonderful experience from start to finish. The company offers splendid choices, and service is personal, responsive, and collaborative. It is splendid to return to an Old World way of doing business -- direct contact with the merchant/craftsman and exquisite handwork.

I purchased two ties from Gianni and I am thrilled with both. The fabric is beautiful, the quality and workmanship are excellent and Gianni was very good at communicating throughout the process. I plan on purchasing more in the future.

I have recently purchased a very nice tie indeed from Gianni. The quality of workmanship is first rate. Communication during the process was excellent. The tie arrived in good time, packaged very nicely. The final product is very smart indeed. The material used - silk - is excellent.

I haven’t yet received my item after many months.. super slow service

I still have not received the tie I ordered as a Christmas 🎁 gift. I also do not know is taking so long. My credit card was processed two months ago!’

L’eleganza maschile al suo apice.
Cravatte di ottima fattura, realizzate con tessuti di difficile reperimento, per cui chi ha la fortuna di possederle possiede una esclusiva per pochi …..come del resto al giorno d’oggi l’eleganza .

Excellent finish and fantastic material, elaborated with love and perfection. Absolutely satisfied. Thank you very much Gianni, as soon as I have time, I will post your tie on my Instagram account and page.
Best regards and wishes from Vienna
Thomas

Firstly, as I see there have been a few reviews that have been less than generous, let me address those who want a mass produced product dispatched immediately; as Passaggio Cravatte’s site makes clear this is not for you.

This is fine craftsmanship producing beautiful and striking ties. If you value that then I would strongly recommend their products. I ordered two stunning ties which I’m very pleased with and are oft commented upon.

Thank you.

Great communication with a personal touch, and a craftsman who loves his work. The order does take time, but they do tell you that on the website and when you order, but worth the wait for something a little more unique and personal.
Thank you

After a long delay, I received yesterday the two ties and the silk scarf I had ordered. The ties are extremely elegant and the scarf is simply superb. I will be wearing them with pleasure and also a sense of nostalgia for my long deceased father who used to wear exactly this type of ties snd scarfs in the early 1970s.

I wanted a tie that was unique. I managed to acquire a beautiful piece from vintage Valentino cloth, personalized with my initials. Delivered on time as described.

Great fabric and artisanial craftsmanship!

Ties of exceptional quality. And great customer service by Gianni.

Got a vintage paisley tie in burgundy and green - something that would be appropriate for the Christmas work party. I must say the quality is outstanding and so is the customer service of Gianni. These guys are awesome and knowing these ties are hand made makes the whole experience unique and worthwhile.

Delivered just as described. Was contacted when mailed and received tracking number and updates from postal service. This is my second order and did not disappoint.

Cravatte bellissime in tessuti rari, prodotte in numero limitato, con possibilità di essere personalizzate (lunghezza, larghezza, iniziali), accessori per uomini di classe.
La loro manifattura richiede il tempo necessario.
In altre parole, “Passaggio Cravatte” è il top.

These people make very precious and special treasure that make men shine, such as neckties and scarves. After wearing the ties here, people around me call me fashionable. I believe that such a precious artist should be run from generation to generation, and I want to remain a regular customer and huge fan for a long time.