Friendly, cheerful, and so helpful! The whole interaction went better than expected. She clearly communicated with me, and followed up with me later in an email like she said she would. Excellent serv... Ver mais
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Veja o que dizem as avaliações
I used PatientFi for financing, and my experience was disappointing. They do not send any clear email notifications about when interest charges will begin. Instead, the interest is applied quietly w... Ver mais
A empresa respondeu
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Ver mais
Justin was SUCH a pleasure to speak with. He was extremely helpful, informative, professional, and very easy to understand. His goal was to get all my concerns addressed in the easiest possible manor... Ver mais
Detalhes da empresa
Escrito pela empresa
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Informações de contato
PO Box 50903, 92618, Irvine, Estados Unidos
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
4,4
Excelente
275 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Custom Service
Devonte is who I spoke with regarding my loan. He was polite, helpful and friendly. Great customer service skills.
22 de agosto de 2024
Avaliação não solicitada
Patient Fi overcharged me by $1700+…
Patient Fi overcharged me by $1700+ dollars and took almost 60 days to get it back to me. I believe this is a common practice by Patient Fi to hold on to money and build interest on. Definitely a horrible experience and will never use Patient Fi again and will warn others to stay away as well.
16 de agosto de 2024
Resposta de PatientFi
Hi Tomas,
We’re truly sorry to hear about the experience you had, and we apologize for the delay in processing your refund. To be transparent, we did experience some delays in issuing refunds, but please know that PatientFi does not benefit from these delays, nor do we keep any part of the refund.
We are actively working to improve our processes to ensure this doesn’t happen again in the future. Your feedback is invaluable to us, and we appreciate you bringing this to our attention.
Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.
Quick Resolution
I tried to approve a transaction, but was stopped because PatientFi's app could not verify my face recognition. This was frustrating, but the issue was resolved within an hour or two.
16 de agosto de 2024
I received a direct and direct answer…
I received a speedy and direct answer to my question. I didn’t like the answer but that’s not the fault of customer service. There should be a mechanism within the membership which allows a member to pay off a treatment balance without canceling their membership. This is very off putting. I will definitely not be using PRIVI payment plan options going forward. On the front it’s made to sound great and convenient but there’s literally no flexibility and I don’t like that.
11 de agosto de 2024
Resposta de PatientFi
Hi Lisa,
We truly value and appreciate your feedback. We are constantly attempting to find ways to improve our platform. We understand that flexibility to make payments is important to you, as it may be for others.
Our team has taken note of this feature request and are working to implement a function that will allow members to make additional payments towards their treatments. PRIVI is currently working to roll out a feature like this within the next few months.
Once again, thank you for your feedback!
Shamel was extremely helpful with my dispute
Shamel was extremely helpfull in getting my dispute with a company resolved. He worked fast and the results awesome. Shamel listened to my problem and jumped right on it while keeping me updated every step. This company is awesome and so is my rep Shamel!
6 de agosto de 2024
Avaliação não solicitada
Yeah they offer interest free loans but…
Yeah they offer interest free loans but slam you 50 points on your credit score and if your credit score goes down they take away your allowable money
7 de abril de 2024
Avaliação não solicitada
Resposta de PatientFi
Hi Norah,
We completely understand your concern about the impact to your credit score. Unfortunately, PatientFi has no control over how your credit score is effected after accepting a loan with us.
Accepting any form of financing, loans, credit cards, etc., can have an impact to your credit score. Your credit score is controlled by the credit bureaus. The specific details within your personal credit history would determine the level of impact accepting a new loan will have on your score. If you feel there is an error in your credit profile I would highly recommend contacting the credit bureaus directly to request a copy of your credit report and dispute any inaccuracies with them.
PatientFi does provide approval windows of 120 days. This means you have full access to use our financing during that time, up to your approved amount. We do not reduce your approved amount during that 120 days. After the 120 days, your approval does expire. However, you may re-apply with us with zero impact to your credit score.
I hope this provides more clarity on how our program and services work. You may always reach out to us directly at 866.734.5979 with more questions.
Thank you!
-PatientFi Member Support
Shamel was great
Shamel was great. Extremely professional, informative, and a delight to speak to.
2 de agosto de 2024
Avaliação não solicitada
I cancelled medical services and a loan…
I cancelled medical services and a loan with PatientFi in a day or so of signing it a good month before services were ever to take place. I received an email confirmation that the loan was cancelled and no further action, nor any payment would be withdrawn. However, a month later, they took out the amount from my bank. They promised an instant refund reversal, but that never happened, and more and more fraudulent emails of false promises day after day after week after week months later. I disputed the amount with my bank, and my bank said at present PatientFi is disputing the transaction even though they owe me a refund. Today they said I would get a check in two months, TWO MONTHS!. BEWARE OF THIS COMPANY. I posted a negative review on the BBB, and there were dozens of 1 star reviews stating the same thing.
21 de junho de 2024
Avaliação não solicitada
Resposta de PatientFi
Hi Debbie,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you’ve experienced with your refund. Please rest assured that we have escalated your concern, and we are committed to resolving this matter as quickly and efficiently as possible. A member of our Support Team will reach out to you with updates within the next 1-3 business days.
Thank you for your patience and understanding. If you need to contact us sooner, please don’t hesitate to reach out to our support team at 866.734.5979.
Thank you,
PatientFi Member Support
Got to the point and answered all my…
Got to the point and answered all my questions!
31 de julho de 2024
Avaliação não solicitada
Justin was the man
Justin was the man. Patient and so helpful.
29 de julho de 2024
Avaliação não solicitada
Excellent service
Very easy and fast process, customer service is mind blowing.I highly recommend to all.
23 de julho de 2024
Customer service Justin is the best I have worked with.
Justin was great and super responsive with making the process go smooth.
18 de julho de 2024
Stephanie was amazing and very…
Stephanie was amazing and very informative! She gave me all the information I needed and was very compassionate. 10/10
15 de julho de 2024
Justin was amazing
Justin was amazing! Very helpful and answered all of my questions...Was very polite and patient..GREAT CUSTOMER SERVICE!!!
11 de julho de 2024
Excellent customer service service
Excellent customer service service. My problem was tended to promptly and resolved within hours. I am very grateful for the service I received.
10 de julho de 2024
Justin was fantastic explaining…
Justin was fantastic explaining everything and very prompt getting back to me with an answer. Excellent customer service which sadly is not seen very often anymore.
10 de julho de 2024
My agent was great he helped me with…
My agent was great he helped me with everything step by step
9 de julho de 2024
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