Friendly, cheerful, and so helpful! The whole interaction went better than expected. She clearly communicated with me, and followed up with me later in an email like she said she would. Excellent serv... Ver mais
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Veja o que dizem as avaliações
I used PatientFi for financing, and my experience was disappointing. They do not send any clear email notifications about when interest charges will begin. Instead, the interest is applied quietly w... Ver mais
A empresa respondeu
Today about 3pm I learned that my procedure scheduled for the next morning has additional costs and payment needs to be arranged before the procedure. I called PatientFi, spoke with Eder and after a f... Ver mais
Justin was SUCH a pleasure to speak with. He was extremely helpful, informative, professional, and very easy to understand. His goal was to get all my concerns addressed in the easiest possible manor... Ver mais
Detalhes da empresa
Escrito pela empresa
PatientFi partners with healthcare practices to remove cost barriers by offering patients friendly monthly plans, so more patients can say yes to the elective procedures they want. With PatientFi, paying over time isn’t a last resort. It’s the reason patients can get excited about saying yes to the treatments and procedures they want.
Informações de contato
PO Box 50903, 92618, Irvine, Estados Unidos
- (866) 734-5979
- hello@patientfi.com
- patientfi.com
4,4
Excelente
275 avaliações
Respondeu a 88% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Caring
Very sweet, caring. She was able to get the answers that I needed quick! She is a huge asset to your company! She followed up with me the next day just to make sure I didn’t have any questions or concerns! Great job!
20 de maio de 2025
Avaliação não solicitada
Satisfied customer
Clarissa was not only professional and accommodating, but gracious! She went over and above to ensure that I chose the plan that was best for me!
19 de maio de 2025
Avaliação não solicitada
I got the information I needed
I got the information I needed. It is clear and to the point.
20 de maio de 2025
Avaliação não solicitada
Really helpful
Really helpful, did not hesitate to get my questions answered. Am glad I chose patient Fi.
19 de maio de 2025
Avaliação não solicitada
PatientFi is an absolute joke
PatientFi is an absolute joke! They are very inconsiderate. DO NOT FALL FOR THIS PLACE.
16 de maio de 2025
Avaliação não solicitada
Resposta de PatientFi
Hello Afton,
We understand the situation and truly regret any frustration this may have caused. Please note that your principal payoff payment was received after the promotional period had concluded. While the promotional period dates were included in both your contract and monthly billing statements, we recognize that a reminder could have been helpful and are actively reviewing how we can better support borrowers with timely notifications in the future.
Thank you for sharing your feedback. We truly understand how frustrating this experience must have been and we’re sorry for any inconvenience it may have caused.
-PatientFi Team
Good customer service
Justin was thorough, quick and responsive.
14 de maio de 2025
Avaliação não solicitada
Excellent customer service!
13 de maio de 2025
Avaliação não solicitada
Clarissa was extremely helpful &…
Clarissa was extremely helpful & thorough in answering my questions, ensuring that every concern was covered before disconnecting the call.
12 de maio de 2025
Avaliação não solicitada
He was able to answer all my questions…
He was able to answer all my questions and didn’t take long!! Amazing chat information and problem solving!
12 de maio de 2025
Avaliação não solicitada
Justin was so helpful and kind!
Justin was so helpful and kind!
8 de maio de 2025
Avaliação não solicitada
Log in troubles
Was having an issue with a user account not working, Justin got us back up and running in no time.
30 de abril de 2025
Avaliação não solicitada
great customer service from Justin
Justin was great, very polite and he answered all my questions
30 de abril de 2025
Avaliação não solicitada
DO NOT USE!
Tell your doctor/dentist to find a different source for financing. This company will rip you off after the "promotional period"!
21 de abril de 2025
Avaliação não solicitada
Resposta de PatientFi
Hi Janine,
Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and understand how frustrating and disappointing it can be to face unexpected charges after a promotional period ends.
We strive to be as transparent as possible with the terms of our financing, including clearly stating the promotional period details in the contract and billing statements. While we do our best to help customers stay informed, we understand that life gets busy and it's easy to miss a payment or deadline.
That said, your concerns are completely valid, and we genuinely appreciate you bringing this to our attention. Feedback like yours helps us identify areas where we and our partners can do better, whether through clearer reminders or improved communication about key dates.
Thank you again for reaching out. If there's anything further we can clarify or assist with, please don't hesitate to let us know.
- Best
PatientFi Team
Great customer service!
28 de abril de 2025
Avaliação não solicitada
The service and assistance was great
The service and assistance was great. Justin was efficient and friendly.
28 de abril de 2025
Avaliação não solicitada
She is so cute and helpfyl
24 de abril de 2025
Avaliação não solicitada
Great customer service!
Clarissa was very helpful and sounds very kind. I appreciate the swift help and great tips to access my account.
18 de abril de 2025
Avaliação não solicitada
Very nice conversation helped me…
Very nice conversation helped me understand the whole process I appreciate his help
18 de abril de 2025
Avaliação não solicitada
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