Patra Selections Ltd Avaliações 25

Good products but very poor customer service. Ordered from the sale catalogue, but was charged full price and phoned to complain. Very obstructive and patronising woman seemed to think that a footnote on Page 17 was sufficient notice of end of sale when sale prices were in large print on every page. Not interested in goodwill towards a longstanding good customer - will not be buying from them again.

Bought a reversable jacket on the second wearing 5 pairs of buttons fell off. Contacted customer services who advised me to return it which I did now I am getting no reply from customer services and no longer have the jacket so have wasted £90 on I jacket I wore twice I would NOT recomend this company

Beware of the lies that this company make. I paid extra for a guaranteed 2 day delivery by courier. When my package did not arrive, i find out that in fact, they use first-class mail, untracked. When asking for a refund they were evasive and terrible. Somehow it was my fault that it had not come and that I did not report it within 24 hours. A good one that, without a tracking number and given the Royal Mails level of service you can never tell when they might deliver. I had to remind them of the consumer act and it was their responsibility to ensure delivery and that in the event of non-delivery i was entitled to a full refund. It was not a good experience dealing with their customer service. SO be warned if it goes well no problem if not expect the long run around.

Lovely dresses just arrived but one has had to be returned as a customer would have had to be at least 6feet tall for it to be suitable. I can’t believe I am the only one who has been so disappointed.

I am always very pleased with the quality of their clothes. Their dresses in particular are very varied in design and colour ways . Customer service excellent.
It is an online company but their returns policy is hassle free.