Martin was respectful and professional from the moment that he entered our property. He fixed our under cupboard lighting and cleaned up to an excellent standard. We wouldn’t hesitate to recommend M... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
Martin and Jo from Paula Rosa have been outstanding. Martin helped us twice at our home and was consistent in his work. He did great work and was also super pleasant and kind to work with. His wor... Ver mais
A empresa respondeu
The process of purchasing the dishwasher with Bo the Design & Sales Advisor was super easy and great communication. The fitter Martin was superb very effecient and kind. Very happy with our new dishwa... Ver mais
A empresa respondeu
Martin did a good job. He worked efficiently and tided up nicely once he was finished. The units were put up well and the whole job was professional.
A empresa respondeu
4,8
Excelente
90 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Respectful & Professional
Martin was respectful and professional from the moment that he entered our property. He fixed our under cupboard lighting and cleaned up to an excellent standard. We wouldn’t hesitate to recommend Martin to others.
27 de outubro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Martin will be thrilled to know you'd recommend him to others and thought so highly of him. We'll be sure to pass your thanks on Tracy
Martin did a good job
Martin did a good job. He worked efficiently and tided up nicely once he was finished. The units were put up well and the whole job was professional.
26 de outubro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you very much for your lovely review. We'll be sure to pass this on to Martin
I had wall units fitted in my utility…
I had wall units fitted in my utility area to match my lovely Paula Rosa kitchen. Clive arrived on time and did a fantastic job. They look great and the job went well. Thanks Clive!!
21 de outubro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
We're so pleased the new units have helped tie everything together beautifully Michelle. We'll be sure to pass your kind words on to Clive
Martin and Jo were great!
Martin and Jo from Paula Rosa have been outstanding.
Martin helped us twice at our home and was consistent in his work.
He did great work and was also super pleasant and kind to work with. His workmanship is outstanding!
21 de outubro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
It's fantastic to hear you were so pleased with the experience Sean. We're sure Martin and Jo will really appreciate your kind words. Comments like yours mean a great deal to the team
Fitting of new intergrated dishwasher
The process of purchasing the dishwasher with Bo the Design & Sales Advisor was super easy and great communication. The fitter Martin was superb very effecient and kind. Very happy with our new dishwasher, thank you very much.
20 de outubro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
We're thrilled to hear you're enjoying your new dishwasher. Thank you for your kind words about both Bo and Martin, it's great to know they helped make the whole experience such a positive one. We'll be sure to pass your feedback on
Martin came today (20/10/26) also…
Martin came today (20/10/26) also helped with other problems he noticed that I wouldn’t.
Top Man 👍🏼
20 de outubro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for your great feedback. We're delighted Martin was able to help and went the extra mile while he was with you!
Clive Was excellent from start to…
Clive Was excellent from start to finish , really friendly and really helpful. Courtney
14 de outubro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for your lovely review Courtney. We'll make sure to pass this on to Clive!
Impossible to reach and bad aftercare service
I was unfortunate enough to have these people building my kitchen as part of a newly built flat that I have bought from Fairview.
I need to do an extension project and for this I will need the specification for the LED lights they have used.
I have sent three emails, I have talked to them on the phone, I have sent a "contact us" request as per the instructions of the person on the phone, I have sent a request throught their chat bot on the website. They simply do not reply.
I honestly do not know what to do other than alerting people about this.
I was provided with some product codes when I chatted on the phone, but the products do not exist on the shop.
They have zero aftercare and they simply do not care after the installation is done.
12 de outubro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and completely understand your frustration at not receiving the information you needed as quickly as you had hoped.
Providing excellent customer service is extremely important to us, and we are disappointed that your experience has left you feeling this way.
To provide some context, you first contacted us by telephone on Saturday 10th October, when our team advised you to submit your enquiry through our online contact form. We appreciate that having to repeat your enquiry through another channel was not an ideal experience, and we apologise for the additional inconvenience this caused.
Following receipt of your enquiry, our team responded within two working days, in line with our standard service level agreement. However, we fully appreciate that the overall experience could have been smoother, and your feedback is valuable in helping us improve how we handle customer enquiries.
We have now contacted you directly and provided the LED lighting specification information you requested. We have also attempted to reach you by telephone to ensure you have everything you need and to offer any further assistance.
We value all our customers, including those whose kitchens have been installed as part of a new-build development, and our commitment to customer care extends beyond the initial installation.
We sincerely hope the information provided helps with your project and that we have been able to reassure you of our commitment to supporting our customers.
Kind regards,
The Paula Rosa Team
Clive was very good
Clive was very good. Very friendly. Did the job perfectly and cleaned up after himself!
8 de setembro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you! We'll be sure to pass on your lovely review to Clive.
Kevin the fitter done an excellent job.
Kevin the fitter done an excellent job.
Friendly and very tidy.
7 de setembro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for your great feedback. We'll be sure to pass this onto Kevin.
Martin fitted our kitchen island and…
Martin fitted our kitchen island and came back a few weeks later to fix some other bits in our kitchen. Was really lovely and super tidy! Really happy with the work he did for us!
4 de setembro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for your lovely feedback. It's great to hear that Martin has been able to help you on numerous occasions, and that you've been so happy with his work
Professional workmanship
Thanks Martin and Dave for a professional service - they worked with minimal disruption in our schedule, and left the place tidy, including the carport - well done!
1 de setembro de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for taking the time to leave such positive feedback. We'll be sure to pass your kind comments on to them both
Martin
Martin - Outstanding and absolute amazing!
He entered my house with a kind demeanour, taking his shoes off without being asked too and was very polite in general. Martin cleaned up after himself when the tap has been fitted, would definitely recommend. 10/10!
27 de agosto de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for your lovely feedback. We're so pleased Martin left such a positive impression, and it's wonderful to hear how highly you rate the service you received. We'll make sure your kind words are passed on to him 😊
I would like to say thank you to both…
I would like to say thank you to both Martin and Clive today. They replaced an end panel and a couple of my cupboard doors. They were extremely clean and quick but thorough. Extremely happy.
Would highly recommend them in the future.
Thank you again
26 de agosto de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you very much for your kind review and recommendation. We're delighted to hear that Martin and Clive completed the work quickly, thoroughly and with such care and attention. We'll be sure to pass on your thanks and lovely feedback to them both
Outstanding Work!
Clive was fantastic. Really went above and beyond to assist us today. Unfortunately, our matter went from a simple tap replacement to issues with small leaks and piping. However, Clive not only replaced the tap, but managed to sort all issues regarding our kitchen sink (these issues were present before his involvement, without our/lack of knowledge). We now get hot water to the tap and have better water pressure due to his outstanding work. Couldn’t be more thankful for his assistance and as an individual, I would highly recommend him! P.S, he was a lovely man with a great sense of humour, keeping the situation light despite the issues we’d found.
12 de agosto de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you so much for taking the time to leave such a lovely review! We're delighted to hear that Clive was able to go above and beyond, not only replacing your tap but also identifying and resolving the other issues along the way.
We'll be sure to pass your fantastic feedback on to Clive – we're sure he'll be thrilled to hear it! It's great to know he kept you smiling throughout too.
Thank you again for your kind words, and we hope you enjoy your improved hot water and water pressure!
Paula Rosa
Clive the fitter deserves all the stars, he is calm and professional, he's done a great job. Paula Rosa kitchens haven't been great in recognizing the issues with their units delaminating and tried to say it's water damage. Totally untrue. Clive got to the bottom of this and has done a stellar job! Thanks Clive 😊
10 de agosto de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Hi Nicola,
Thank you for taking the time to share your feedback. We’re really pleased to hear that Clive did such a fantastic job, but we’re genuinely sorry that the way your initial complaint was handled left you feeling disappointed.
We completely understand how frustrating this must have been. When damage is reported, we do need to carry out an inspection to understand what may have happened and help prevent similar issues in the future. However, we recognise that the way this process was handled and communicated did not give you the experience or level of support we would expect for our customers, and for that we sincerely apologise.
We’re pleased that we were ultimately able to replace the damaged doors for you free of charge, despite being unable to establish conclusively what had caused the damage.
Thank you again for your patience while we worked to resolve this. We’re genuinely sorry that your experience fell short of the standard of service we aim to provide, and we really appreciate your feedback as it helps us to improve.
Please don't hesitate to get in touch if there is anything further we can do to help.
The Paula Rosa Kitchens Team
Martin was really friendly and…
Martin was really friendly and incredibly efficient. Fitted the plumbing for our dishwasher and fixed a broken under wood piece from the worktop support. Really impressed!
5 de agosto de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
We're so pleased to hear Martin made such a great impression. It’s fantastic that he was able to get your dishwasher plumbing sorted and fix the worktop support at the same time.
We had Kevin come to refit some kitchen…
We had Kevin come to refit some kitchen cupboards. He was super lovely and friendly and got the job done to perfect standards!
21 de julho de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thanks so much for your lovely review! We’re delighted Kevin was friendly, helpful and completed your cupboard refit to such a high standard. We’ll be sure to pass your kind feedback on to him.
Happy Customer
Kevin was fantastic - appreciated everything he did. Went above and beyond.
21 de julho de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for your lovely feedback! We’re so pleased Kevin went above and beyond and that you appreciated everything he did. We’ll be sure to pass your kind words on to him.
Great service
Clive arrived during the time period given in the emails from PRM. He completed the work to an excellent standard. Clive was most helpful in advising on the best methods for maintaining the kitchen looking at its best. Clive was both helpful, courteous and is most consiencious in his approach to the task Thank you for fixing our problem.
15 de julho de 2026
Avaliação não solicitada
Resposta da Paula Rosa Kitchens
Thank you for taking the time to leave such a thoughtful review. We’re delighted Clive arrived as scheduled, completed the work to an excellent standard and shared helpful advice on caring for your kitchen. We’ll be sure to pass your kind comments on to him.
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