I am changing my review because the customer service agent gave me a full refund and is even sending me something to keep my little animals cool although the product was not up to snuff, no pun inte... Ver mais
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Veja o que dizem as avaliações
Fast delivery, wonderful product that exceeded expectations. I have large, dog sized kittens that don’t fit on normal cat beds. The medium puprug is a gift from the gods. Got a blanket as well and it’... Ver mais
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The variety of dog beds is fantastic. I ordered two and they arrived quickly in minimal, but protective packaging. These look sleek in our cars and I’m generally just really happy with this purchase;... Ver mais
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They really do have great customer service. I had an issue that turned out to be shipping related and I wasn't the easiest to deal with at first but the CS team really came through. Very nice, patie... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
The Paw.com™ top rated orthopedic dog bed provides the best memory foam dog bed support for your pet's joints. Our pet beds are great for injured or older dogs with arthritis. Checkout our new line of faux fur dog beds for the modern dog bed look with ...
Informações de contato
98009, Bellevue, Estados Unidos
- paw.com
4,3
Excelente
261 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I don’t like not being able to talk to…
I don’t like not being able to talk to a person…a real one.
16 de abril de 2026
Love the product
Love the product. Give it as Gifts.
It's true, the Dog's choice. I have 8 dogs and they all want the Paw Blanket
15 de abril de 2026
It’s glitchy and goes blank if you try…
It’s glitchy and goes blank if you try to zoom in on details or make photo larger
14 de abril de 2026
Resposta de Paw.com
Good day,
Our order file shows a recent order for you, a short fur throw, from April 13th which is on its way to you. Thank you for your order. If you have any concerns with your order please do not hesitate to reach out to us at support@paw.com and we will be happy to help. Thanks again for your order and have a Paw-some day.
Our pups LOVE these fur blankets!
14 de abril de 2026
Resposta de Paw.com
We are so happy to hear this, thank you!
Best blankets ever
Best blankets ever. The beds are great too. I have a Shih Tzu as well as a German Shepherd; they both love them. Don’t forget one for your SUV, I have one there too.
They also clean up great in the washing machine.
14 de abril de 2026
Avaliação não solicitada
Resposta de Paw.com
Thank you very much for your review. We appreciate you!
Resposta de Paw.com
We love to hear this! Thank you!
The waterproof..cooling blankets are…
The waterproof..cooling blankets are the best.
8 de abril de 2026
Resposta de Paw.com
This is wonderful to hear! Thank you from the Paw.Com Team
ALLS WELL THAT ENDS WELL
I am changing my review because the customer service agent gave me a full refund and is even sending me something to keep my little animals cool although the product was not up to snuff, no pun intended, it seems to have been just my blanket was a bit of a lemon, in the end they were very accommodating. Thank you
8 de abril de 2026
Avaliação não solicitada
Resposta de Paw.com
Good morning,
We’re sorry for the frustration you experienced. Our donation based refund process was designed to simplify returns and support pet shelters, though we understand it wasn’t convenient in your case. We’ve refunded you and reviewed this issue carefully and refined our process to better assist customers moving forward. Your feedback helps us uphold our quality and service standards. Thank you for bringing this to our attention. The Paw.Com Team
Good afternoon,
With sincere thanks from the Paw.Com Team
We hope this helps restore your confidence in us and brings some comfort to you and your pup. Thank you again for giving us the chance to make this right.
Love Paw products!
Love Paw products!! I’ve purchased 5+ products- beds and blankets. They’ve never disappointed!
7 de abril de 2026
Resposta de Paw.com
We are grateful for your loyalty. We appreciate you!
Resposta de Paw.com
Big thanks from the Paw Team ! We appreciate you!
I choose a product and went to pay for…
I choose a product and went to pay for it and the website hung with no confirmation. I did it again and ended up ordering twice. I have no notification of where the product is or when shipped. I will have to take the time to return one set and pay a fee to do so. Poor service and website.
31 de março de 2026
Resposta de Paw.com
Good morning Michael,
Thank you for sharing your feedback with us. Our records show both of your orders. Our Customer Service team at support@paw.com will be in touch with you shortly so that we can find a solution for you. We are here to help. Thanks for the feedback and have a Paw-some day.
Good afternoon Michael, we have reached out to you from support@paw.com kindly allow us an opportunity to help you with your orders. Thank you from the Paw.Com Team.
Poor customer service
Poor customer service. I called & trued live chat ZERO reply!!!!
7 de abril de 2026
Resposta de Paw.com
Good afternoon Barb,
Thank you for reaching out to us. We can see your order in our systems. We don't see any missed calls or chats from the number and email address we have on file. Please do write to support@paw.com and we will be happy to help. Thank you for your order and have a Paw-some day.
Great customer service and quality product.
They really do have great customer service. I had an issue that turned out to be shipping related and I wasn't the easiest to deal with at first but the CS team really came through. Very nice, patient and quick to reply. I did apologize for my hasty bad judgment and am forever grateful to them. I ordered 2 more products the next day. Dogs love the bed and blanket. Very comfortable.
31 de março de 2026
Resposta de Paw.com
Good morning, your message is an inspiration to us. With sincere thanks from the Paw Team! Have a Paw-some day!
Came fast !!
Came fast !!! Love these blankets!!! I've had several of these over the years. My dogs love them to!!. It's really wonderful to have these wet prof blankets and beds !! Best part is you can wash an dry them !!!. Definitely A+ on these beds and blankets, I highly recommend them !!!
25 de março de 2026
Resposta de Paw.com
We love to hear this - Thank you !
Love the protection while still…
Love the protection while still offering style. My dogs love the faux fur. To them it is just an extra special blanket. The weight of the blanket makes it harder for the dogs to dig around and totally destroy the bed, and the waterproofing gives me peace of mind.
25 de março de 2026
Resposta de Paw.com
Thank you from the Paw Team !
Resposta de Paw.com
Merci !
I have purchased numerous beds and…
I have purchased numerous beds and throws
I’ve their products. Super customer service
30 de março de 2026
Resposta de Paw.com
This is wonderful to hear - thank you for being a loyal customer!
blankets are ok
I ordered 2 fur blankets. The quality seems fine. On the white fur blanket you see a dark border around the blanket which doesn't look good on my light colored couch. I have tried to smooth the fur over it but it doesn't cover it.
23 de março de 2026
Resposta de Paw.com
Good afternoon,
Thank you for your feedback, we are always listening. The design of the blanket has a dark border and backing, there are several photos at paw.com for each of the color choices. We will be certain to share your comments with our Product Design Team. Have a Paw-some day.
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