paws and presto Avaliações 265

O TrustScore é 2.5 de um total de 5

2,5

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I ordered towels in October 2022, never received them, asked for a refund and nothing, now I see that the website is closed down so what to do? Looks like I lost over 100€, don’t order these products,... Ver mais

Avaliado com 2 de um total de 5 estrelas

Bitten off more than he can chew. Really poor business model, why am I receiving emails trying to increase current sales when current orders aren't being fulfilled? As below, probably great produ... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Amazing products & such a caring team. I recently bought the berry fleece for my cocker spaniel Bertie. The fleece is very well made, durable & looks gorgeous. I’ve bought several products such as... Ver mais

Avaliado com 5 de um total de 5 estrelas

We absolutely LOVE paws and presto microfibre towels. They are lovely and light weight and work way better than your standard towel to quickly dry our fluffy pup! We have also recently bought a coolin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Pet Shop

Escrito pela empresa

Problem Solving Pet Products


Informações de contato

2,5

Ruim

O TrustScore é 2.5 de um total de 5

265 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Avaliado com 1 de um total de 5 estrelas

I'm supposed to have my order by now…

I'm supposed to have my order by now but I've been waiting for over a week for it! I will change the review once I've received my items

Edit: still not received my items... I've even emailed but no response. Not happy.

22 de junho de 2022
Avaliação não solicitada
logotipo da paws and presto

Resposta da paws and presto

Can you please email support@pawsandpresto.com with your order number so this can be sorted. We have a new customer service representative that started this week and will be able to sort this for you ASAP. Also, if you can read the reviews above it should provide some context as to why there has been a few issues. I apologise this hasn't been the best experience as it breaks my heart when customers are unhappy with us. I can now confidently say these issues are being rectified.

Avaliado com 5 de um total de 5 estrelas

Brilliant customer service

Thank you Tom .Coolmat arrived this morning and it's a lovely quality.What is also great about your company is that if there are any problems you respond and sort it swiftly and efficiently... AND in this day and age, there's actually a human voice at the end of the phone.A super company to do business with.

16 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Cooling Mat

Thank you so much for getting the Cooling Mat to me so quickly. My six month old Cockapoo loves it. Straight on it and asleep. Great online company!

15 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All the towels I have used to dry my…

All the towels I have used to dry my dogs after a bath have been sopping wet and heavy in the washing machine. Paws and Pesto have brought out these fantastic light towels that dry your dogs off perfectly and they wash up really well. I would highly recommend this product 👌

24 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great cooling mat for Labrador

I bought a cooling mat for my Labrador. I’m really pleased with it. My dog lay straight on it when I opened it when it arrived and it wasn’t even that hot! Look like it will work great 😊

6 de maio de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

100% recommend

Bought the extra large high-performance microfibre dog towel in a lovely blue colour for my Lab and he absolutely loves it.

The towel provides more than enough coverage and feels decently soft. Most importantly however, it is extremely efficient in its drying abilities and you won't need to worry about any stubborn wet patches on your pooch! I think it could be improved if there were some velcro to keep it in place around the dog's body. I'd definitely recommend this product. 👌

30 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I need one of these….,

The drying bag and towels are amazing products for our water loving “Stan “ the spaniel… paws and presto is highly recommended to like minded four legged friends.. and not forgetting their owners!

29 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quality products that actually work

Towels are much better than using regular ones. They leave my puppy Nyx much dryer, also helps to scrunch the fur and not just rub. Combined with a drying bag she’s left warm and dry after about 10-15 minutes. We will absolutely be buying more, a drying bag for the car and one for home would be very helpful.

29 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I cancelled my order the service was so poor!

Placed an order for 2 drying towels on 6th March. Still hadn't been despatched by the 16th so emailed to find out what was going on. I got a response saying it would be looked in to and I'd be provided with an update. I still hadn't had said update by the 21st so emailed again, to be told it "should have" been despatched by now! I gave up and cancelled my order on the 22nd March. Got an email pretty much straight away confirming my cancellation, no apology or anything for their poor service or an explanation for the delay. I'd actually been recommended to buy from them by a family member, but wouldn't dare recommending them to anyone else!

23 de março de 2022
Avaliação não solicitada
logotipo da paws and presto

Resposta da paws and presto

Hi Beth, hope you're well? I am unsure what has happened here. We have had an issue with our website where products that are not available have been able to be sold. This should have been communicated to you at the time and a different colour should have been offered to you. It doesn't seem that this happened. As a way of saying sorry, we are sending you a free towel to apologise for this and will be dispatched this week. Again, I am sorry that this has been your experience with Paws & Presto and would love you to consider us again once you have received your towel and seen how good it is. Apologies, Tom & Digby Paws & Presto Founders

Avaliado com 1 de um total de 5 estrelas

dog frightened of the drying bag

Delivery took a very long time. Customer service/communication was poor. When it finally arrived my dog was frightened of the drying bag and couldn't settle in it. For a fraction of the price you can get a drying coat off ebay or from other shops made of the same material, so don't waste your money!

5 de março de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible service

Terrible service. I ordered dog drying towel 3 weeks ago. Took my money straight away, item not received. Ignoring my emails. DO NOT BUY FROM THEM. Very stressful.

10 de fevereiro de 2022
Avaliação não solicitada
logotipo da paws and presto

Resposta da paws and presto

Thank you very much for taking the time to leave a review!

Unfortunately I am not certain what has happened here as our team do aim to process all order as quickly as possible, I am happy to look into why you haven't yet receive your order but I will need your order number.

I am also ever so sorry to hear you have not receive a response from our team.

I have personally taken some time to look through our inbox and unfortunately I haven't located any email from you however, I would of course love to be able to help resolve this matter!

Please can you check the email you have for us and send your email across to myself - support@pawsandpresto.com

I look forward to hearing from you and helping resolve this matter.

Kindest Regards,
Alice

Avaliado com 3 de um total de 5 estrelas

Lovely towelling but not great for for longer or bigger dogs

Purchased the wearable towel for my 12m old labrador as qwe are lucky enough to live on working farm and able to walk the fields which as surrounded by river and water filled ditches which of course means regular baths! I got this with plan to have him wear it to finish off drying while resting after walks/baths and make sure he doesn't get sore from any dampness left. The weight of towelling is lovely though disappointed on putting on that it only reached just past middle of his back and wouldn't do up round the neck so as he moved it twisted round his body as though deep chested there was alot to wrap around chest having the loose section ride up and twist in front of his leg despite ordering biggest one meaning he wasn't comfortable after a time so had to take it off after 10mins of trying to adjust straps which also easily came off

3 de fevereiro de 2022
Avaliação não solicitada
logotipo da paws and presto

Resposta da paws and presto

Thank you for taking the time to leave a review!

We are sorry to hear your Paws and Presto drying gown isn't the pawfect addition for your woofer.

It certainly shouldn't be twisting or moving around, it should just sit perfect on the body. It should also fit to the bottom on the back and not mid back.

It does sound like this isn't the right product for your woofer, have you considered trying our drying bags instead?

If you need any assistance with our products please do contact us on support@pawsandpresto.com

Avaliado com 5 de um total de 5 estrelas

Excellent towels for drying my water…

Excellent towels for drying my water and mud loving spaniel. Easy to wash and dry too

1 de fevereiro de 2022
Avaliação não solicitada
logotipo da paws and presto

Resposta da paws and presto

We really appreciate your brilliant feedback.

We aim to provide all our valued customers with not only high quality products but also the best customer service every-time.

We hope to see you shop with us again.

Avaliado com 5 de um total de 5 estrelas

Excellent drying towels for our two wet…

Excellent drying towels for our two wet and muddy cockerpoos

1 de fevereiro de 2022
Avaliação não solicitada
logotipo da paws and presto

Resposta da paws and presto

Thank you very much for taking the time to leave your lovely review!

The team are so happy to hear you are impressed with your Paws & Presto towels. Thank you again!

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