PayPal assists G2A allowed sellers to distribute illegal subscriptions
G2A allowed sellers to distribute non-working 12-month ChatGPT subscriptions that were terminated after only a few days. Based on what happened, these subscriptions appear to have been unauthorized or linked to an abuse of OpenAI’s subscription system. Customers bought them believing they were legitimate products. We were also put at risk of losing access to our OpenAI accounts. My account has existed since 2023, and I should never have been exposed to that risk through a product sold on G2A.
I purchased five subscriptions. Three sellers refunded me directly. However, the seller helix_reseler, from whom I strongly recommend nobody ever buys, refused to take responsibility and instead told me to contact OpenAI and ask why the subscription was terminated. In other words, I was expected to contact OpenAI about an apparently unauthorized subscription that I had purchased in good faith through G2A.
This is not about the less than €8 I lost. It is about G2A’s policy and the lack of customer protection. In my experience, when a seller distributes an invalid or unauthorized product, G2A protects the seller rather than the buyer. This is now the second time I have faced this type of problem on their platform.
PayPal has also failed to provide meaningful protection. They requested written proof from OpenAI explaining why the subscription was terminated. That is unreasonable. A customer who unknowingly purchased an apparently unauthorized subscription should not be forced to contact the affected service provider and ask for evidence of the seller’s wrongdoing.
My experience is simple: buying from G2A is a risk. When something goes wrong, do not expect G2A or PayPal to protect you effectively. The customer is left without the product, without the refund, and with the burden of proving a scam they did not commit.








