PayPoint Avaliações 3.268

Bills called into the shop today to sort out the bank transfer and it was done fast as I called on Friday and he came on Monday and the service was done quick

The experience was great with Ceyhun. He explained everything about the new device. He is a very patient person. Answered all the questions patiently. Always approachable. Excellent rep experience.

Srikanth our paypoint manager visited my store and set up Paypoint and helped through understand different services
Very help full

My local rep Nigel came to install my new oaypoi t terminal and instructed me how to use it to get the best out of it f I r my shop with card payment and the banking services

Ceyhun installed the new machine well and trained me very well!
Thank you!

I am a retailer and have a PayPoint service. Contacting PayPoint customer service is terrible; it will take nearly an hour to speak to a member of staff. I do not have these issues with any other companies in my business.

I am very unhappy with PayPoint customer service. The call centre waiting time is extremely long and it is difficult to get through to an agent. When there is a problem with the terminal, it should be resolved quickly, but the response is very slow. For businesses that depend on PayPoint services, this level of support is not acceptable.

Mohammed bhutta helped us to install new paypoint machine at my store . He was very friendly and trained my staff professionally. Loved his work

Just had my point4 integrated Paypoint with all services installed by my area manager. As always she made it seamless. It will be great to have all going through my epos making the experience quicker for customers.

Ceyhun guided me the new mini terminal in and out...

Kerry came to store to connect my paypoint machine to the till, she talked through how to use it. She talked through retailer rewards and helped me complete them. She’s always really helpful.

Srikanth visited our store in Norton
Great service, fixed our new card system and explained all the benefits including the new banking services and withdrawal option
Overall thanks

ive just had paypoint installed by my rep nigel he has shown me how i can increase my business and customer satisfaction through the services paypoint has provided

I’m honestly shocked that PayPoint has a 4.7-star rating; my experience has been nothing short of a nightmare.
For nearly three weeks, my wife and I have been trying to redeem a voucher, only to be met with constant excuses. Every location we visit claims their "system is down" or they "don’t provide that service," despite being listed as a PayPoint provider. To make matters worse, the staff often treat us with complete distance , making us feel like beggars rather than customers.
The Major Issues:
* Theft and Lack of Accountability: One of our vouchers was actually cashed out by a specific PayPoint location, but the money was never handed over to us.
* Zero Follow-up: We filed a formal complaint regarding the stolen funds, but we've heard absolutely nothing back. In 2026, where every transaction is scanned and tracked by banks multiple times, it is ridiculous that they claim they "can't track" where the money went.
* Complete Waste of Time: Today (23.02.2026) was the final straw. We spent 3 hours driving 27 miles to multiple locations. Every single shop refused to help us.
Final Verdict:
This service is a joke. Their support is non-existent, and I refuse to waste another two hours of my life on a phone queue only to be ignored again. It is shameful that a company can operate with such total disregard for its users. Avoid at all cost

Imran came to install the PayPoint mini device. Whilst installing he told me about more of the services we can take advantage of like bank local, counter cash, having card payments. Also told me about the commissions and how it would benefit my business. Appreciate your advice th is Imran definitely going ahead with the rest

Just had counter cash training from Susan. We are a rural store with no Atm or bank this is a great community service. Help me with banking charge too with my shop money.

Nigel was brilliant and informative he taught us how to use the system with ease would Nigel paypoint systems

Jasi from RJ Local, MK2 2BQ. Many thanks for area PP rep Jalal C for upgrading my terminal to a faster one, with added counter cash service to hopefully get more footfall and more retailer commission. Also great rates on the card merchant service with bundle savings. Thanks again

Got my paypoint device installed today.
Julie installed it for us and she explained it perfectly.

Ceyhun was helpful and trained me well, he took his time going through everything with me. Thank you