Pedibal Bikes Ltd Avaliações 

772
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

So refreshing to speak directly to the business/ owner. Took the time to answer all my questions and never pushed the sale on me. We spoke several times before I placed the order and when I did, I se... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had my navigata cite over 2 years brings a smile to my face every time I use it. Only ever had 2 small issues and the 2nd was entirely my own fault. 1st time, a part was needed, it was sent ( under w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

This bike is on another level, excellent quality product at a great price. The navigate MK2 with the twist throttle is amazing and fits in the boot a treat ready for weekend getaways. The customer s... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Mark was incredibly helpful. I had a couple of issues (primarily around my knee given I had operations on it years ago) and the height of the pedal on the Navigata Mk11 given those issues In... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Bicicleta
  2. Concessionária de veículos motorizados

Escrito pela empresa

The UK born folding electric bike brand. Introducing Pedibal Navigata CitE. “Best value electric bike to hit the streets” - THE GUARDIAN


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

772 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(772)

158 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Impressed by Pedibal bike and service

Well I rarely if ever actually get round to writing a review but here goes. Recently decided to purchase a folding Ebike, for reasons I won't bore you with. Had to be folding as have little space in garage. Much internet time and review reading later I chose to purchase a Pedibal Navigata MII, non throttle control pedal assist only. Was nervous a rarely make big purchases on line. Any way their site advised next business day delivery and easy return if not happy. As promised bike arrived on time. Having unboxed and inspected it, there was some minor cosmetic damage, which I was unhappy with. Contacted Pedibal via their online chat and a replacement bike was arranged. Given this was week end there was a short delay. So as bike was out of the box it felt wrong not to give it a road test. 50+ miles over 3 days and was much impressed, Did everything I had expected. levelled hills and dealt with arduous head wind without a falter. yes some have mentioned that power assist is cadence related and drops out the faster you pedal but I have not found this to be an issue, I find it works like its sensing you struggle and slow down so then gives the required assistance. So couple days later and replacement bike arrives and I happily unbox and inspect Bike No2. Yep all good, so off I bimble. Sadly after little more than 3 miles fairly flat riding fault developed in front wheel hub. Got bike home in boot of Citroen C3 with no issue.. Back on email contact to Mark at Pedibal, sent pictures and video of the issue. Short time later received phone call from very apologetic Mark who offered full refund and was initially reluctant to send 3rd bike as after 2 faulted bikes he didn't want to risk me getting a third. But having tried the bike with 1st bike I was pleased enough with it and how it functioned to convince Mark to go for 3rd delivery. So again couple days later Bike No3 arrives. Out the box and off I go. 10 Hilly and windy miles around Weston later leaning heavily on the power assist only used probably around 30/40 % of battery charge and I was as pleased with it as I had been with initial bike. Furth 40 or so miles later and still finding the bike fault free and works as I like. Power levels can be set to kick in in either, 1-3, 1-5, 1-6 or 1-9 settings personally found 1-3 it was almost all or nothing 1- 9 felt minimal differences in levels so tend to find sweet spot for me is 1-6 ( U setting in the menu). At night lights are effective, definitely set for being seen perhaps more than seeing so round town fine any darker lanes I would advise certainly an additional front light. Have used it frequently over short areas of unpaved rought (ish) ground (rutted grass area) found it to manage well with this. Overall pleased with pruchase and impressed with customer service. 4 stars rather than 5 simply due to issues mentioned, and slight DPD delivery glitch.

9 de julho de 2025
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Resposta da Pedibal Bikes Ltd

Dear Paul, well what can we say, other than a big thank you for not only this comprehensive and justified feedback but also for your persistence and patience in receiving your bike, we working continuously on the packaging to avoid transit damage but still proves challenging with certain carrier networks, but the second bike certain on oversight on Production/QC, but great to see all proved well in the end and the bike doe indeed meet your expectations in its performance. Perhaps not the most profitable transaction on our behalf but Thanks again and more so for sharing this feedback, where we continue to learn and improve.

Avaliado com 5 de um total de 5 estrelas

MK11 Navigator ordered, Well built ebike.

Ordered a throttle assist navigator mk11 bike and it arrived very quickly, well packaged and no issues at all.

I did ask for a couple of things to be explained and received a very detailed and quick response, all questions answered,

It is good to have a Company that you feel you can contact after the initial purcahse and is one of the main reasons I chose this bike instead of alternative cheaper optioins.

I have onky had the bike for approximately two months and use it to commute tgo and from work, i am not the fittest of people so I tend to use the assist from level 4-5 for most of my 8 mile each way commute.

The bike is very well built and feels very safe to ride. I am very happy with everything so far and hope it handles as well in the colder months to come.

I hope if I look after the battery it lasts a decent anount of years.

Thanks very much Pedibal.

8 de julho de 2025
Avaliação não solicitada
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Resposta da Pedibal Bikes Ltd

Dear Chris, many thanks for sharing your thoughts of the bike and itd performance over the first couple of months, which is great to hear and will offer a great understanding of what we hope to achieve as a small brand in a big 'cycling pond'...

Avaliado com 5 de um total de 5 estrelas

Really nice folding commuter electric…

Really nice folding commuter electric bike. Really friendly customer service and speedy delivery. Highly recommended

29 de maio de 2025
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Resposta da Pedibal Bikes Ltd

Thanks Stephanie, for your order and feedback which will offer a conclusive insight to our brand and customer focus

Avaliado com 5 de um total de 5 estrelas

Fantastic product

Fantastic product. Very pleased with it. Only thing I’d say is that if you order the rear rack, moving the back light is very difficult. I did not manage it and ended up buying another back light which is battery powered.

5 de junho de 2025
logotipo da Pedibal Bikes Ltd

Resposta da Pedibal Bikes Ltd

Thanks Mark, sorry about the rear pannier experience, in many cases if ordered with the bike we install prior to dispatch but post purchase installation but we will work on a more user friendly solution going forward.

Avaliado com 5 de um total de 5 estrelas

Pedible navigator …

We've had pedible navigator cycles for a year now and so far they have been ideal for what we need.
They fold down small enough to get into our motorhome with ease making our adventures a lot easier. as the range and power up hills means we can go further afield in one trip

3 de junho de 2025
logotipo da Pedibal Bikes Ltd

Resposta da Pedibal Bikes Ltd

Dear Mr Cowley, thats great to hear and thank you for taking the time to offer this feedback well into your Pedibal purchase, this helps provide customers more depth in the usage and longterm performance of the bikes

Avaliado com 5 de um total de 5 estrelas

What a fantastic company

What a fantastic company. Couldn't do enough to help. Amazing British made product too. Highly recommended.

28 de maio de 2025
logotipo da Pedibal Bikes Ltd

Resposta da Pedibal Bikes Ltd

Dear Nim, thanks for such a positive feedback, pleasure dealing with you, we are not quite there on the 'British made' badge as we have a dedicated production partner in Shanghai, however certainly British based company with UK design to meet UK specification, all supported by our London (Hounslow) facility, glad that we were able to meet you requirements enjoy and stay safe.

Avaliado com 5 de um total de 5 estrelas

We researched electric bikes for…

We researched electric bikes for sometime. This company and their products fitted the bill 100 percent . Mark was personable,very knowledgeable and helpful. Prompt replies. Excellent customer service. Thank you Mark. We recommend thoroughly to all who may be considering the purchase of an electric bike.

25 de junho de 2025
Avaliação não solicitada
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Resposta da Pedibal Bikes Ltd

Dear Louise, your are very welcome, thanks for your kind words and more so your recommendations are always the best opportunities

Avaliado com 5 de um total de 5 estrelas

At first the bike throttle didn’t…

At first the bike throttle didn’t work.but thay persisted even drove all the way to my flat to fix’s the problem and fix it thay did thank you

27 de maio de 2025
logotipo da Pedibal Bikes Ltd

Resposta da Pedibal Bikes Ltd

Dear Gary, certainly a mission to get you on the bike to recover the transit damage situation but we got there in the end, (hope you have managed to get your door buzzer fixed) thanks for your patience and cooperation enjoy your new found mobility

Avaliado com 5 de um total de 5 estrelas

Great product and service. Highly recommended.

As a very experienced cyclist over many years trying out electric bikes for the first time, I did quite a lot of research and I am delighted with the product. Mark at the company has been great on advice and sending me related items very quickly. Always a good test of real customer service is when things go wrong. When Royal Mail failed a delivery, Mark was on the case same day to fix it.

27 de maio de 2025
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Resposta da Pedibal Bikes Ltd

Thanks Michael, good to hear we recovered the Royal Mail issue and communication was swift and conclusive

Avaliado com 5 de um total de 5 estrelas

Impressive power

This is a great powerful folding bike. I bought the model with a throttle control and it is quite capable of pulling up a hill with no pedal input, impressive.

14 de maio de 2025
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Resposta da Pedibal Bikes Ltd

Dear Fred, thanks for sharing your initial experience of the Navigata and its hill climbing capabilities

Avaliado com 5 de um total de 5 estrelas

Outstanding customer service

Outstanding customer service. A fault with the locking mechanism on the folding handle bar stem resulted in a fast and improved design replacement sent out within 24 hours. Seriously impressed - brilliant and a very satisfied Customer. Many thanks.

22 de maio de 2025
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Resposta da Pedibal Bikes Ltd

You are welcome, pleased that we were able to assist swiftly when called upon

Avaliado com 5 de um total de 5 estrelas

The City bike is ideal for getting…

The City bike is ideal for getting around in European cities where the cycle tracks are smooth and plentiful. The legal throttle is good for setting off when the lights change.
A real delight to ride.

21 de maio de 2025
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Resposta da Pedibal Bikes Ltd

Thats great to hear Richard, thank for sharing your experience a true reflection of the bikes benefits

Avaliado com 5 de um total de 5 estrelas

Above expectations

Great correspondence and support - answered all questions - delivered in full and on time - would highly recommend Pedibal

20 de maio de 2025
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Resposta da Pedibal Bikes Ltd

Thank you John, glad to hear that we were responsive in your pre and post order experience

Avaliado com 5 de um total de 5 estrelas

Quick delivery and FANTASTIC bike

Quick delivery and FANTASTIC bike. Wonderful to ride, gets me up hills without needing to pedal (with the throttle) as I have mobility issues, so given me freedom. Highly recommended.

20 de maio de 2025
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Resposta da Pedibal Bikes Ltd

Dear Emma, thats fabulous to hear your delight in receiving your bike despite our bikes not specifically designed as a mobility aid we are finding more customers offering feedback in this encouraging manor

Avaliado com 5 de um total de 5 estrelas

Delivered quickly

Delivered quickly
Great bike

20 de maio de 2025
logotipo da Pedibal Bikes Ltd

Resposta da Pedibal Bikes Ltd

Dear Jane,
thats great to hear thanks for your feedback

Avaliado com 4 de um total de 5 estrelas

It aint heavy

Overall found the bike was a nice comfortable machine to ride, but it isn't lightweight as you describe it, I can just about lift it into my car,( maybe I'm getting old ) also the assist only really kicks in at position 4 which suits me as I only need it on hills, otherwise no complaints and no regrets in buying it.

14 de maio de 2025
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Resposta da Pedibal Bikes Ltd

Dear Geoff, thank your for your constructive feedback, we do concur our bike is certainly no the lightest on the market but with this was a compromise to enable the recent upgrades to the specification incorporated in this model. Regarding the Assist this is managed by speed increments we will send you detail on how to implement some changes to offer a different performance.

Avaliado com 5 de um total de 5 estrelas

What a joy to ride

Navigator MKII
Outstanding service from this company.
Buying this bike was a considered purchase for me. As I live too far away to have a test ride I had lots of questions prior to making my decision, which were all answered promptly via email.

Once I placed my order the bike was dispatched within a few days. Arrived all fully assembled. Just had to lift it out of the box. Which was perfect for me.

This bike is a dream to ride, and SO much fun having the throttle.
I went for a ride with my friend who said 'what is the point of having the throttle, you might as well have a moped' So I let her have a go, and boy did she love it! She soon changed her mind!

One of my main concerns, being a woman in her 60's, was the weight of the bike, and would I be able to lift it into the boot of my car. Well that turns out to be no problem. The magnets hold the wheels together nicely when folded so you can get a good hold on the frame to lift it up. Fits easily in my Citroën C1 boot.

Another thing I like about this bike is that I can wheel it along folded (just like you see them doing on the website advert) I take it from my back garden straight to my car folded, lift in, and away to go.

I highly recommend this bike. It is so easy to fold, comfortable to ride, and loads of fun.

I have no idea why David has come as my name 🙈

14 de maio de 2025
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Resposta da Pedibal Bikes Ltd

Dear David, so pleasing to hear the bike and our communication has been well received, thanks you for sharing this comprehensive level of feedback great to see it fits on the Citreon C1 as well Fantastic!

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