Hannah was brilliant! She was incredibly helpful in securing the stock we needed, and her communication was excellent throughout. She kept us updated, liaised with the brand, and ensured everything wo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Olesya and has always been super helpful and friendly the entire time Airtees has dealt with her and with Pencarrie (which is many many years overall). We’ve always had deliveries promptly and been ab... Ver mais
A empresa respondeu
Oleysa has really helped me develop my confidence in building my nascent company. She seems to be all across the various brands PenCarrie supply, anad is happy to talk through any issues I've raised... Ver mais
A empresa respondeu
We love Pencarrie. They have been our main supplier for 7+ years now and always look after us. Customer service is excellent, deliveries are on time and correctly packed.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
With over 30 years’ experience, PenCarrie has built a strong reputation as a leading B2B supplier to the garment decoration industry. Based in Willand, Devon, PenCarrie stocks over 3,500 product lines from over 75 of the industry’s top brands from promotional t-shirts to high specification outdoor wear. With a primary focus on meeting the needs of customers, PenCarrie delivers not just on choice but on customer service, reliability and the values that make it one of the leading companies in the market. We are a family business employing 300 Team PenCarrie members each of whom is as passionate about the business as the next.
Informações de contato
PenCarrie House, South View Estate, Willand, EX15 2QW, Devon, Reino Unido
- 0800 252248
- customersupport@pencarrie.com
- pencarrie.com
4,9
Excelente
135 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
i spoke with Hyde to place my order and…
i spoke with Hyde to place my order and Hyde was just fantastic and helpful as i was having problems my computer she took the time to talk me through the problem.All came out ok had my order as promised she was EXCELLENT. A very big thank you to you. john tetley.
22 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review.
Great to read your happy with our support, along with your recent interactions with Heidi, we pride ourselves on the support we provide to our customers and your review reconfirms this.
Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
Excellent customer service as always
Excellent customer service as always. Sharon was very helpful, friendly and a pleasure to speak to.
22 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review Kelley. Great to read your happy with our support, along with your recent interactions with Sharon. Your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
They're great
Always helpful, rarely make any packing errors... and on the odd occasion when it happens its rectified promptly. Cant fault them
18 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review. Great to read your satisfied with our support, and more so the accuracy within our warehouse - your feedback will be shared with the team.
Kieran
Head of Customer Support 👕
great customer service
Shelley was unbelievably helpful and a delight to deal with. She went above and beyond to answer my strange question and came back to me in good time.
18 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review Sarah. Great to read Shelley was helpful and quick in her response to your query. We pride ourselves on the level of support we provide our customers.
Kieran
Head of Customer Support 👕
Excellent service from Hayley Roberts
16 de julho de 2025
Avaliação não solicitada
Resposta da PenCarrie
Thank you so much for your review Mike. It's great to Hayley provided the level of service you expected from us. Be assured I'll share your feedback with her.
Kieran
Head of Customer Support 👕
We had some issues with DPD delivering…
We had some issues with DPD delivering some important stock from Pencarrie, so I give them a call and I spoke to Shelley. She assisted me in a very quick and effective way and she was also super kind. Thanks again Shelley!
15 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review Patrik. It's great to read Shelley helped to resolve your issues with DPD quickly. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Shelley was great at resolving my…
Shelley was great at resolving my issues and overall good customer experience.
15 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review. It's great to read Shelley helped to resolve your issues. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Top products amazing customer service Pencarie is always happy to help i have…
Pencarie is always happy to help i have never had anything but a great experience when dealing with this company simply outstanding.
Thanks guys ❤️
15 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review Peter. It's great to read Olivia was happy to help and your experience with the team was outstanding. We pride ourselves on the support we provide our customers.
Kieran
Head of Customer Support 👕
Very pleasant and personable
Very pleasant and personable. Couldn’t do enough to help
15 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review. It's great to read Alex was pleasant and personable, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support 👕
Resposta da PenCarrie
Thank you so much for your review. It's great to read Hannah was friendly and helpful, we pride ourselves in the support we provide our customers.
Kieran
Head of Customer Support 👕
Sarah is the best
Sarah is the best, such a patient and understanding woman, calm and very friendly, great service !
1 de julho de 2025
Avaliação não solicitada
Resposta da PenCarrie
Thank you so much for your review. It's great to read your feedback, be assured this will be shared with Sarah.
Kieran
Head of Customer Support 👕
Resposta da PenCarrie
Thank you so much for your review. It's great to read that you're happy with the support we provide and found our team to be patient and helpful.
Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support 👕
Resposta da PenCarrie
Thank you so much for your review. It's great to read that you're a happy customer of ours and you're happy with the support we are providing. Our Customer Support team are on hand whenever you need us.
Kieran
Head of Customer Support 👕
Tracy Saxby call back
Tracy Saxby
Helped us with a call back after no pick up on a call to pencarrie
Amazing customer service and help through out the whole process.
9 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review. Great to hear that Tracey provided the level of support you expected.
Kieran
Head of Customer Support 👕
Sarah is a SuperStar and Always goes…
Sarah is a SuperStar and Always goes out of her way to offer up a Solution.
8 de julho de 2025
Resposta da PenCarrie
Thank you so much for the review! We're thrilled to hear that Sarah has been such a superstar and consistently goes the extra mile to help.
Kieran
Head of Customer Support 👕
Amazing Customer Service
Sarah was extremely helpful and knowledgeable. She dealt with my query quickly and efficiently. I cannot praise her enough - so Thank you Sarah!
3 de julho de 2025
Avaliação não solicitada
Resposta da PenCarrie
Thank you so much for your lovely review. We're delighted to hear that Sarah was able to help so efficiently and made such a positive impression.
Kieran
Head of Customer Support 👕
Thank you to the entire Pencarrie team…
Thank you to the entire Pencarrie team for your years of exceptional service to our clients—special shout-out to Sarah, who is always available to help and guide. I also love to hear about the charitable activities that she organises. Kind regards, Darren
7 de julho de 2025
Avaliação não solicitada
Resposta da PenCarrie
Thank you so much for your kind words and for taking the time to leave a review.
Sarah will be delighted to know her efforts are appreciated, both in supporting you and in the charitable initiatives she’s so passionate about.
Kieran
Head of Customer Support 👕
Sarah from customer service is…
Sarah from customer service is brilliant. Always helps me immediately with product chasing and pricing
3 de julho de 2025
Resposta da PenCarrie
Thank you so much for your kind words! We're delighted to hear that Sarah has been such a great help. It’s great to know you’re getting the support you need.
Kieran
Head of Customer Support 👕
fab service
fab service, fab people
Tracy Saxby is a absolute star , but
kelly
sarah
sharon, are not far behind her
3 de julho de 2025
Resposta da PenCarrie
Thank you so much for your review – we’re thrilled to hear you’ve had such a positive experience, and we completely agree – Tracy is a customer hero!
We’ll make sure your kind words are shared with Tracy, Kelly, Sarah, and Sharon. They’ll be over the moon to know they made such a great impression.
Kieran
Head of Customer Support 👕
Hayley was very understanding and…
Hayley was very understanding and efficient over a delivery issue I was having with DPD and solved my problem as quickly as possible, thankyou Hayley!
2 de julho de 2025
Resposta da PenCarrie
Thank you so much for your kind words! We're really pleased to hear that Hayley was able to support you so efficiently and resolve the issue with your delivery. We'll make sure your lovely feedback is passed on to her.
Kieran
Head of Customer Support 👕
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.