Brilliant company to use. My pets food arrived quickly and well packaged. Unlike a previous seller who actually packed the 20kg bag of food into a box. The box was impossible to lift! Percys Pets... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Spent ages online looking for right size cushion inserts before I found this website and was tempted to purchase. So impressed with these dog bed insert cushions. So full and firm but soft and comfort... Ver mais
I purchased one of Percy Pets dog beds after taking our dog away on holiday staying at a hotel that supplied the Percy Pet dog bed for us, our little dog absolutely loved it, after a day out she could... Ver mais
Ordered two Danish Design Lumberjack Slumber beds , my last one having lasted at least five years until it started to show a lot of wear . A big bonus was being able to buy identical ones . Arrived... Ver mais
Detalhes da empresa
Escrito pela empresa
Welcome to Percy’s Pet Products - Pet, Equestrian and Farm Supply Store! Based in Manchester we are a small family run business who offer you a wide range of products in stock and ready to be despatched.
Informações de contato
37 Kingsdale Road, M34 6PZ, Manchester, Reino Unido
- contact@percyspetproducts.co.uk
- percyspetproducts.co.uk
4,6
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 77% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great service
Great service. Easy to order from website and products arrived promptly.
2 de fevereiro de 2026
The pellets are in a plain white back…
The pellets are in a plain white back not a Gem bag they look more like chicken pellets I asked if you could double check I got the correct ones be never got a reply that’s the only reason the low score
1 de fevereiro de 2026
Resposta da Percy's Pet Products
Thank you for your review. We did reply to your message, but we haven’t heard back from you — it’s possible our response may have gone into your spam folder. If you still have any queries regarding your order, please reach out directly. Many thanks
Got the Labrador seal of approval!As soon as we opened the parcel and…
As soon as we opened the parcel and laid the bed on the floor our lab laid on it and went to sleep. Say no more!
1 de fevereiro de 2026
A great product
A very quick service. Got emails on progress very pleased
My horse loves the buckets
29 de janeiro de 2026
Easy to order
Easy to order, fully updated when delivery on the way. Quick delivery too.
No complaints guys!
29 de janeiro de 2026
Parcel not received
Absolutely terrible service.
My delivery never arrived, they got my money but I have not received anything. I have trying to get hold of their customer service by phone (message), emails several times but no replies.
What is going on ??????
UPDATE;
Customer Service have now contacted me and provided further information about the delay in coming back to me which was greatly appreciated.
In the end, I never received the parcel but it is not Percy’s Pet Products.
They have now refunded me, thank you.
27 de janeiro de 2026
Resposta da Percy's Pet Products
Thank you for your review — I’m sorry to hear you’re feeling this way. We’ve already replied to you directly by email to help resolve this.
Your order shows as delivered by the courier to the correct location, and full tracking information was provided at the time of dispatch. We’re now investigating this with the courier to confirm the delivery details and will update you as soon as we have more information.
We take situations like this very seriously and are committed to getting this sorted for you.
Kind regards,
Percy’s Pet Products
Great range of stock and well priced
Great range of stock and well priced.
I had to email them and they replied very quickly and gave me the help I needed.
6 de janeiro de 2026
I haven't received it yet!
4 de janeiro de 2026
Resposta da Percy's Pet Products
Thank you for your review. We’re really sorry for the delay you experienced — we had been investigating this with our courier, and it took a little longer than expected to get a clear update. Unfortunately, the original parcel was damaged in transit, which is why it didn’t reach you as planned.
As soon as we confirmed this, we arranged a replacement order straight away and updated the delivery details for you.
Apologies once again for this delivery issue.
Took my money but didn't have the item
Accepted my order, took my money and then on the expected receipt date, emailed to say they'd no stock of the item. You shouldn't have it available to order on your site if you don't have it. I feel like I was just used to help your cashflow situation. Not cool.
29 de dezembro de 2025
Resposta da Percy's Pet Products
Thank you for your feedback. I’m really sorry for the frustration caused here — this certainly isn’t the experience we want for anyone.
Unfortunately, our system showed one item remaining in stock when your order was placed, but when we went to dispatch it, it became clear that this was a website inventory error and the item was actually unavailable. We immediately contacted our supplier, Danish Design, to obtain more, but we were informed that this range has now been fully discontinued and no further stock is being produced.
As soon as we confirmed this, we processed a full refund straight away. I completely understand how disappointing this situation is, and I’m genuinely sorry for the inconvenience and confusion it caused.
Still waiting for delivery?????????
Still waiting for delivery - wish I’d never bothered with this company
29 de dezembro de 2025
Resposta da Percy's Pet Products
We’re really sorry for the delay and completely understand your frustration. A number of parcels from our 29th‑Dec collection were lost by the courier, and as soon as we were notified on the 5th Jan, we sent a replacement straight away.
We’ve also emailed you directly with your new tracking link. Thanks for your patience while we put this right.
Easy to use website
Easy to use website, very competitive pricing. Bought 2 waterproof dog coats that arrived promptly and fit perfectly ☺️
29 de dezembro de 2025
Very good business
I’ve used this company quite a few time & I’ve always had excellent & prompt service from it
30 de dezembro de 2025
Terrible service.I ordered Pigeon feed…
Terrible service.I ordered Pigeon feed 02/12/2025. I have asked twice and they had the cheek to tell me why im waiting I can order more from them. No sign of the feed or being told when it will arrive .Why offer feed you have not got or can not deliver within your own guidelines? These people do not seem to care ,If you order pigeon feed you obviously need it asap .Whilst I have read their delivery instructions it is well overdue and im just left hanging .Why would anyone in the right mind order spare feed from this company that could not deliver the original feed .Just a cheeky jab for daring to ask where the feed is., Terrible never again...lesson learnt as these people do not even have the decency to keep you in the loop from late items .Looks like someone ordered on the 3rd here and has had nothing too. Not good for business and also they thanked me for this review personally . The point heres is to give your own experiences, good or bad to warn others and to hopefully get businesses to pull their socks up. Failed epically this time .Sorry
2 de dezembro de 2025
Avaliação não solicitada
Resposta da Percy's Pet Products
Thank you for your feedback. We’re sorry to hear about the delay and the frustration caused. Your order has been refunded.
Terrible order item on 3/12 hasn’t…
Terrible order item on 3/12 hasn’t arrived so I’ve paid for an nothing I am now waiting for a refund no response from seller
3 de dezembro de 2025
Resposta da Percy's Pet Products
Thank you for your feedback. We can see that you placed two separate orders with us on 3/12. Both were shipped promptly — one has already been delivered, while unfortunately the other is still with the courier. At this busy time of year, some deliveries are taking longer than usual, and we’re very sorry for the delay.
We’ve responded to all of your emails to keep you updated, though it’s possible our replies may have gone into your spam folder. Our most recent response was sent at 10:33 on 12/12. Please do check your spam/junk mail, and rest assured we’re monitoring the courier closely to ensure your order reaches you or, if necessary, to arrange your refund.
We appreciate your patience and are here to help until this is fully resolved.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.