Personal Natwest Avaliações 526

The facility to pay in a cheque online did not work despite many attempts. Had to take Taxi to the Post Office to pay in then had a 7 day wait for it to appear on my account. First and only time trying to pay in a cheque. Disappointed

Today I was locked out of my account for the second time in a month. I think they are trying to force me to use their Natwest app which I refuse to have. For many years I have used a card reader online to keep my account secure and it has proved to be a very secure system. (My landline doesn't have SMS so I have registered a dumb phone which will receive SMS texts ) Now I have to adopt their system of sending confirmation codes to my phone but noone can explain why I can't use the card reader to securely login. Altogether it took two hours and real threats to transfer ALL my accounts to another bank, before, on the fifth connection to the Fraud Department I was allowed to re-register my login details. The Fraud department said they had tried to ring my landline twice to confirm my identity which was not true. And when they cut off my fourth call to the Fraud Department I was furious as well as being frustrated.The irony is I am a volunteer who advises the elderly how to use the internet safely. You can probably guess what my future advice on banking online will be...........

I normally use my desktop PC to access my online account. After having received an e-mail from Natwest saying that from now on any overdraft notifications will only be made via the App instead of SMS notifications.

Why are Natwest forcing people to use the App whats wrong with SMS text?? I think the App and any help for using it are very poor indeed, no help on their website re settings, no technical help offered, worst of all if I want to speak to someone God Forbid, computer say's NO!!! etc

There should be a settings menu within the App, when reading notification messages, ie numerical codes for accessing your online account sent via the APP have a VERY small font size even on an iphone 12.

How do I change the font size, have tried changes to the phone and it makes no difference within the App itself.

Been with Natwest for years now, but am now contemplating moving over to First Direct far more customer orientated and a pleasure to deal with.

Natwest cheat customers and other financial institutes by accepting transfers that are made to accounts that should be closed.

Without providing any valid reason Natwest decided to close my bank account. And I discovered that after I made a successful transfer from Santander to my Natwest Account.

When attempting to look if the funds were transferred the Natwest showed my account was locked.

Contacting the Customer Service is useless because:

1.It took me multiple attempts (speaking to Shruti, Talking to Shreya but every time the chat failed technically After 3 times I was able to chat with an Customer Service Employee called Jyoshima whose answer(s) was/were useless.

His/her answer to everything was and I quote: "your account stands disabled so only our telephony team shall be able to confirm it for you".

I have no positive feedback for Natwest and worse if the funds are not returned to my Santander account within 5 business days from moment of writing this review I will further legal action.

A report at the Financial Conduct Authorities will also be made about this case.

Just to add to all the other negative reviews about face ID, AND provide a solution!
I tried 30+ times to make it work without success, THEN I stood against a blank wall background, and it's worked first time!!

I’m aged 75 and whilst not a geek, I’ve always been fairly tech savvy.

I’ve banked with Nat West since the year dot and recently (2 months ago) I foolishly agreed to use the Nat West Biometric authorisation on my account.

I last used my card yesterday at a random London restaurant and the payment went through automatically without any check / challenge.(hmm).

Today I tried to send a small payment to my sister (a registered known payee on my same account) but no matter what I did, my face didn’t fit and I repeatedly failed the biometric tests.
My face hasn’t changed that much in 2 months, I studiously did everything required of me and repeated said actions several times, but my face just did not fit.

No worries I thought, I’ll just remove Biometrics and revert to old school password/ authorisation codes.
No flicking chance, as you have to use / get Biometric Approval in order to remove wait for it Biometric Approval.

My angst is rising now but calm down and go through the Nat West call centre having got through (eventually), I explained the issue and guy said sure we can remove that for you, followed by a click as I was cut off.

My thoughts at this stage are unprintable, but once calmed down I redialled and after a long wait got an operative who’s heavy foreign accent I struggled with, but with perseverance he assured that he’d indeed remove biometrics from my account.
Great BUT it would take 24 hrs to take effect.
So I can’t pay my sister who I assured
I would pay today. (That makes me look bad) & I dare not try & make any other payments until late tomorrow.

If they do not remove biometrics by the said time, then Nat West have lost a customer of decades standing, as in my book, they’re meant to serve me, not the other way round.
They may not know my face, but they sure have got right up my nose.

2/9/23
Further to my review below posted 1/9/23.
This morning, 2/9, I decided to give it one last try.
Tried several times ,in the garden,to ensure correct and even light levels. Didn’t work. Useless.
I had read in one of the recent posts here that a customer had tried removing their glasses and it worked. So tried without my glasses. After two fails, third one WORKED.
Transfer went through. Yesterday I attempted to approve my transaction at least fifty times. All failed.
Maybe a coincidence but
might be worth a try for those customers wearing specs. Still only one star for Nat West as it’s an appalling system.
Incidentally I am quite sure that my biometric photo included my specs.

Last month I set up an ISA account with Nat west. I opened it with a small deposit.
Further funds for this account need to be in place by September 4th. Not accepted by Nat west after that. Transferred funds into my Nat west current account from various of my other savings accounts over the last couple of weeks so that I had the cash to hand in one place before the deadline. Payments from other bank done smoothly on-line.
Today, decided to transfer £15k from my Nat west current account to my Nat west Isa. Made the mistake of going for biometric approval rather than card reader Havn’t got a card reader so every transaction seems to depend on facial recognition. Doesn’t work. Face not near enough, face too close, keep at eye level, find a spot with even lighting,———“biometric failed, cancel or try again?”
Looks like I’m going to miss the deadline even though I’m only transferring cash from my NW current account to my NW ISA. Strange thing is that access to my Nat West iPhone app uses facial recognition and never fails. This is the same face that never works for approval of Nat west transactions. Why is that?
I now intend to close my Nat west accounts permanently. Havn’t done that yet, Bit concerning that most of my cash now in here but won’t be able to close account without blinking passing the impossible blinking test. Been doing that all day and think that I may have dislocated my eyelids.
Now trying to find out how to get a card reader to close my accounts. Hoping I won’t need biometric approval for card reader.
Google reports that Nat West are adamant that there is not a problem with their Biometric recognition system and most customers are happy. How arrogant of them. Revues here are 90% one star.

If I could give this bank 5 negative stars I would.
Its processes do not work and we have been let down at every step of the way in opening 2 reward accounts and 2 ISA accounts and attempting to transfer 2 different cash ISAs.
Totally incompetent. Staff are unsighted to detail, have no authority or ability to activate anything. They do not communicate, cannot be contacted and have added spurious dates to transfer requests and provided completely false reasons (according to existing ISA providers) to try and explain their inability to carry out the transfer requests. Hours on the phone and listening to piped music and when you do eventually persevere the staff are incapable due to their lack of training, authority, access to systems etc. It is a joke.
From my experience over the last 6 weeks it has proved to be quite one of the worst organisations of its kind. Pitiful. Steer clear if you want to retain your sanity

NatWest, always liked your (Natwest Black) service, and the app works well...

BUT the facial recognition is simply unusable. I run around the house gurning at the damned thing in different lighting conditions trying to find some circumstance in which it will finally realise who I am. Even worse, use of it appears to becoming increasingly mandated - when it demonstrably doesn't work for a sizable minority of users.

Maybe it's because I'm an older person, but it should work for everyone. Been trying to set up a new payee, failed totally and ended up reinstalling the app because I'd tried too many times.

This blinking verification never seems to work.. I spend an age.. with and without my glasses and it fails every time,
And it’s for contacts I’ve previously set up and used many times before..

Surely this cannot be progress.
The time I have spent blinking at my phone over the last 12 months is ridiculous. It stresses me out every time. Had to reinstall the whole blinking app on the phone 3 blinking times. Still failed. Now need to find the blinking card reader where ever that blinking thing has blinking well gone. Very, very, very blinking well blinking frus-blinking-trated blinking NATWEST . Whose blinking idea was this blinking nonsense. Can you tell how blinking frustrated and stressed I am? I bet it serves the purpose of stopping fraud because no one can get any money out! They will be crowing about how good they are. I bet I don't get a satisfaction blinking survey asking me how the blink app is going.

This bank is shocking! Stole £600 of my money without any valid reason and without any explanation. When I have complained they have passed me from one person to another, everyone saying it's not their business. I have tried to close my account and they didn't do anything about it sand now I want to switch to another bank and they refused that for a reason. I phoned them at least 6 times, been in the branch, still nothing. NatWest is worse than any mob.

Trying to make a purchase to a new payee, facial recognition is rubbish, after 5 attempts it logs you out and you have to start again.
been trying this since 8.30 this morning, given up now.
Natwest need to sort this out because it looks like it's a common problem for us customers!!

Face recognition doesn't work. It's quite ridiculous. It used to work after 4 or 5 attempts but recently has asked to re-register my app and that needs face recognition itself!

I've tried in different light, with/ without glasses.

Trying for nearly an hour to make a £50 payment.

Biometric approval doesn’t work. Just spent four hours trying to approve a payment and in the end gave up.Get your act together Nat West or lose customers

I’m not a Natwest customer, thankfully but my wife is and she’s sitting next to me in near tears because she has invoices to pay and yet again, the biometric recognition isn’t working. We have this every time she has to pay someone

Reading the list of reviews, why on Earth isn’t someone at NatWest listening. It’s appalling.

Vote with your feet. Switch!!!!

We opened a joint account which was swift but failed to transfer direct debits from both accounts so now we are in arrears with creditors. Service has been awful from here on

Biometric recognition? Dreadful feature…constantly not recognised, very frustrating. Nat West have a solution…remove biometric recognition, and revert back to using your card reader. Excellent! Except you have to use biometric recognition to remove yourself from biometric recognition…bonkers

I have to make a payment to GoCardless for a recurring small amount and without exception the Blink feature fails x3 to beyond limit so I now have deleted the biometric and use another Bank's account. For peace of mind I've reverted to the card reader. I emailed the CEO whose team said the tech guys would be notified. It does seem that nothing has happened and the feature is worse than a useless time waster. Beyond belief. Thinking of moving to HSBC

Your biometrics do not work. Why implement tech that doesn't work? We cant pay a tradesman. I will be closing both of our accounts. Not good enough.