Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

They charged my credit card but never shipped my product. Their phone number for service is disconnected. Dont buy from them. They will not address your problems.

Avaliado com 1 de um total de 5 estrelas

I ordered the Giant Strategy Stacking Game and the Giant Tower Stacking Game, but instead of receiving the giant versions I paid for, I was sent the small versions of both games. I contacted cu... Ver mais

Avaliado com 5 de um total de 5 estrelas

I started my interest in pet joy products for my girlfriend's 14 year old Labrador. I ended up getting the hip and joint for him, the Balance probiotics for her 3 year old lab mix and the Thrive vitam... Ver mais

Avaliado com 1 de um total de 5 estrelas

i ordered two giant color stack games, which took 1 month to receive, when received they sent me two small games that should cost less than 40.00. I paid 112.00 for two giant stack games. They gave me... Ver mais

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação

Escrito pela empresa

Pets are happy! It's our mission to help you keep them that way!


Informações de contato

1,7

Muito Ruim

O TrustScore é 1.5 de um total de 5

163 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,7

Todas as avaliações

(163)

5 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

PetJoy.com Ordering

I was about to place a first time online order for PetJoy's advanced multi-vitamin soft chew for dogs. But before doing so, I decided to check for online customer reviews (& was surprised to find no reviews on trustpilot.com). Since I never did business with this company. Several other review sites had a significant higher percentage of only one & two star ratings, which was concerning. They were mostly based on either never receiving the product, receiving the wrong product, or being placed on automatic monthly renewal orderings that they never authorized nor knew anything about. They kept getting monthly shipments & billings even after contacting customer service to immediately cancel auto renewal. But by the time they started getting additional shipments, it was too late to cancel what they had already received and/or was already on its way to them.
After carefully reading PetJoy's very lengthy & heavily legally worded Terms & Conditions, it became immediately clear to me that they had included so many legal disclaimers & self-limiting liability clauses that basically stripped or waived their customers of all their usual legal consumer rights & placed them at a huge disadvantage in case of any legal disputes. First, they state that their effective date is shown as JULY 2018, which is nearly THREE YEARS OLD. That means their terms & conditions have not been reviewed, revised nor updated in almost 3 years. So it most likely hasn't incorporate any new court decisions plus state & federal govt. consumer protection laws & regulations that have been enacted since July 2018 to enhance our consumer rights. Furthermore, I found several major factual differences between the more favorable statements contained in the body of the website's text that were changed to much more restrictive statements buried in their lengthy Terms & Conditions. Since advertisers know most people won't take the time to read and/or can't understand the lengthy legal terms their lawyers purposely use to confuse, limit or eliminate the consumers' legal rights. Plus consumers are forced to click on having read & agreed to their Terms (& often Privacy Policy) BEFORE they can place an order. Once you click on "I agree" or "I accept" before being able to place an order, you have executed a legally binding contract (whether or not you know it). And, during any dispute, the more restrictive terms & conditions will legally prevail rather than the more favorable terms you read in the body of the advertisement that originally enticed you to order. It's the old "Bait & Switch" scam.

27 de maio de 2021
Avaliação não solicitada
logotipo da Petjoy

Resposta da Petjoy

Hi Bruce - We're sorry you felt our website could be equated to a bait and switch scam. We currently have over 5,000 customers on our monthly subscription program and continue to gain more. From time to time shipping does take longer than expected, but it's usually just a few days. Unfortunately, people don't post the positive, only negative.

With regard to our privacy policy, it has been reviewed and is consistently reviewed. Again, we are sorry we didn't update that year for you. Companies must have these disclaimers, legally, to protect us AND you.

Our Terms and Conditions are listed ABOVE the acknowledgement checkbox. You are required to check this box prior to purchasing. This is not hidden, and it states very clearly that you are signing up for a monthly program.

We wish we could have been the supplement company to help keep your pets happy and healthy@

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