PetPlate Avaliações 

58
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Back in April, when I first ordered pet plate dog food, it came to my home delivered partially. Dethod, the representative that I emailed and message said it would be okay. I fed this one serving to m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

My Coton, Lilly Belle absolutely loves PetPlate fresh cooked food! She is so picky, that she would literally ignore her food bowl of kibble for days. I tried another brand of fresh food delivery & a... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I’ve been a loyal Pet Plate customer for over a decade, but I’m really disappointed. Since losing my Chihuahua, Kasey, in April 2025, I updated my profile to stop receiving food for her. Yet, I keep g... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have been a customer for over 5 years. My pup has only ever eaten PetPlate and continues to be healthy, happy, has a soft coat and regular stool. He still does spins before meal time and continues t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Produtos Saudáveis
  2. Loja de Ração
  3. Entrega de comida
  4. Serviço de encomenda de comida online
  5. Pet Shop
  6. Loja de suprimentos para animais de estimação

Escrito pela empresa

A nutritious, ready-to-eat dog food, served in convenient pre-portioned cups. Designed by vets, made by chefs, loved by dogs. Free delivery straight to your door. Shipping nationwide.


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

58 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,0

Todas as avaliações

(58)

13 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

AWESOME JOB IN ALL AREAS

First of all the customer service has to be the best I have ever encountered. Fast and friendly. Answer my questions immediately. Ordering and halting is easier then ever. The website is so user friendly. No pressure if you need to hold back a few orders. I mean this has been a great experience so far. My 3 year old Maltipoo absolutely LOVES her meals. I love the containers with all the info. I have been SUPER happy with this company!!!!!

18 de setembro de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Thanks so much for sharing your experience with us, Jennifer! Best feedback we could ask for 💙 So exciting to hear your Maltipoo is loving PetPlate and sending extra belly rubs her way!

Avaliado com 5 de um total de 5 estrelas

We love PetPlate

We love PetPlate! My dog freaks out when the blue box comes in the mail and the food is delicious--even the dry food looks actually appetizing rather than the brown chunks her old food was.

1 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Delivery day is the best day 📦 Thanks so much for sharing, Delaney!

Avaliado com 5 de um total de 5 estrelas

Teddy loves PetPlate!

Teddy loves PetPlate!
I had to get a slow feeder because he was gobbling up his meals in seconds. I love PetPlate too because I know he's getting healthy food that will help him live a long time and it's so easy and customer service is a dream

11 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

We love to hear it. So glad PetPlate is working out. Long live Teddy!

Avaliado com 5 de um total de 5 estrelas

My mini poodle has been on PetPlate for…

My mini poodle has been on PetPlate for over a year now. She frequently had issues with other foods I've tried, including waking up in the middle of the night every night and getting sick. Very happy to report that this hasn't happened since switching to PetPlate! Thank you PetPlate for quality food and a good night's sleep!

16 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

It's so great you found something that works -- happy to hear it! We're here if you ever need anything. All the best to you and the pup :)

Avaliado com 5 de um total de 5 estrelas

Great Food!

Packaging is the best out of all the human grade dog food companies. It's convenient to have cups that I can put a lid back on. Packages always arrive frozen. Most importantly, my dog loves the food and I can notice a visible change in her health. Coat is shinier, her poops are more consistent and her energy is higher.

30 de abril de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

This is awesome! We agree, your dog's health is super important to us. We LOVE hearing that it's working out. We're here for anything and everything. Thank you!!

Avaliado com 5 de um total de 5 estrelas

PetPlate is the best of the best!

This is the best dog food delivery service hands down. Not only is my dog obsessed with every recipe, but she has gotten so much healthier from eating this food. A few years ago she had weird skin issues, bald patches in her fur and once we switched to PetPlate that all went away. Her fur is smooth and silky now! Their customer service team is so nice and helpful and in my years of ordering I have only ever had one issue- and it was a courier issue that they made right immediately. I am so grateful I found them and my dog gets to eat real food instead of gross store bought kibble.

16 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Bri, YOU are the best of the best! Thanks so much for the kind words. It's awesome that your pup is showing good results -- that's what we love to see.

Avaliado com 5 de um total de 5 estrelas

My pup has enjoyed PetPlate for 5 years

I have been a customer for over 5 years. My pup has only ever eaten PetPlate and continues to be healthy, happy, has a soft coat and regular stool. He still does spins before meal time and continues to lick his bowl to make sure he has eaten everything. When I needed help with a delivery the customer care team replied and assisted right away. Riley loves the chicken treats and has enjoyed the skin and coat supplements as well. I am so grateful for PetPlate and the healthy meals they are making for our pups!

1 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Wow, thanks for being an early adopter! We're so glad Riley is liking everything. You both rock!!

Avaliado com 5 de um total de 5 estrelas

Super flexible with amazing customer service!

I've been a PetPlate customer for almost a year now and they have went above and beyond to make sure my plan was the exact right one for our two crazy Australian Shepards. They absolutely love it and we'd never switch back our prior fresh pet food!

17 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Amazing! We're so happy to hear your Aussies are happy. Our PetCare team is always here for you if you need anything.

Avaliado com 5 de um total de 5 estrelas

Gassy Golden No Longer!

My 4-year-old golden retriever used to be the gassiest dog I have ever met. She could clear a room easily and you could hear her stomach grumbling and churning all day long. We tried so many different foods and PetPlate was finally the one that worked! No more smelly gas and she digests it so much better that I don't hear her tummy rumble! Her poops are even smaller too.

My very picky border collie used to be a chronic vomiter, especially on kibble. We tried many different foods for her to try to help with digestion but didn't have a lot of luck. When we switched to PetPlate she stopped her normal 2x a week vomiting! She hasn't vomited in over 8 months, which is when we started her on PetPlate. She is picky and gobbles up every bite when she used to skip meals constantly. She even begs for her PetPlate now when she knows it is close to dinner time. We are so happy to have found a food that works so well for both of our pups!

17 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

This is all so wonderful to hear! We're glad PetPlate is working out for all the doggos. If there is anything you need, our PetCare team is always here for you. Thanks for sharing!!

Avaliado com 5 de um total de 5 estrelas

Game changer

Our cav, Rosie, was a picky eater. Now she can't wait for mealtime. And the PetCare team is so helpful and friendly.

4 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Hi John! Thanks so much for sharing. We love converting picky pups and we are so happy to hear that Rosie is now excited at mealtime 😁 Sending extra belly rubs!

Avaliado com 3 de um total de 5 estrelas

Compared to other human grade lightly…

Compared to other human grade lightly cooked it was my least favorite. The packaging is extremely hard to thaw compared to farmers dog and nomnom. It also recommends a lot more calories then the other competitors using the exact same status. Price is comparable or cheaper.

10 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Hi Fabiana! Thanks so much for this feedback. We recommend thawing the container in the fridge overnight or running it under warm water if it’s still frozen at meal-time. The reason why our system recommends more calories is because with puppy plans, we provide more food to supplement healthy growth. It’s important to update their weight every couple of weeks to ensure they’re getting the right about of calories. Hope that helps clarify! If you have any questions about this, please reach back out to us at petcare@petplate.com.

Avaliado com 1 de um total de 5 estrelas

Ingredients sounds wholesome and the…

Ingredients sounds wholesome and the photos of the food looks delicious. With health issues related to grain free dog food, I would love it if they made food that included grains. I haven’t purchased, but when they start making food that includes grains, I’ll definitely give them a try.

5 de maio de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Hi Max! We actually have four FreshCooked entrées that do include wholesome grains (Turkey, Lamb, Pork, and Venison). You can view all of the ingredients in our entrées at petplate.com/entrees. We hope you’ll give us a try!

Avaliado com 1 de um total de 5 estrelas

my dogs is throwing up and bloody stool…

my dogs is throwing up and bloody stool from this food....bad quality, almost looks like canned dog food..

21 de março de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

We're so sorry to hear that this happened to your pup. We take this feedback very seriously and we’d like to gather more details from you. Please reach out to us at petcare@petplate.com so we can look into this further. We hope your pup is feeling better 💙

Avaliado com 1 de um total de 5 estrelas

The worst of them all

The worst of them all. This company was supposed to do a delivery every 3 weeks. I noticed them taking out of my account earlier and earlier then I changed it to a month later and asked them to stop changing me. They still kept trying even though it was a month away. I messaged support and support actually changed my delivery date to earlier and charged me again. They never pick up the phone and their customer support is the absolute worst.

Please keep in mind with the response they gave me the date that they changed it to. I did not ask them to change it. I did not want it changed. And I was traveling and didn’t see their demanded date. Yes it was refunded but a company shouldn’t change someone’s dog food date and bill their account.

17 de março de 2023
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Hi Manda,

Thank you for following up!

After your feedback we investigated and found that on 3/10 the change in delivery date was communicated to you. However, once it was made clear that you were not expecting this shipment to arrive we refunded and canceled the order. Since your account is now canceled, you won't be receiving any more meals or be billed by PetPlate unless you log into your account and reactivate you plan.

We appreciate you bringing this to our attention and are so sorry for any inconveniences this may have caused. We would be more than happy to assist again.

Avaliado com 1 de um total de 5 estrelas

This is the second time I have gotten…

This is the second time I have gotten my food late. It was suppose to come today but didn't. UPS rescheduled it for next Thursday 12/22. This is unacceptable. I don't care that it's Christmas and everyone is overworked. This shouldn't happen. They are an inefficient company and don't prepare for shipping sooner during Christmas. My dog has no food and I have to cook for him. That is unacceptable. I am not happy with petplate.

16 de dezembro de 2022
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Thank you for your feedback, Allison. This is certainly not the experience we want for our customers. We strive to deliver our meals on time and do appreciate your patience during the holidays. We’re honored that you trust us to feed Elliott and thank you for being a loyal member of the PetPlate family!

Avaliado com 4 de um total de 5 estrelas

My pets love the venison and lamb best

My pets love the venison and lamb best. The shipping and customer service are great. I have been able to pause when needed with no problem. Very convenient and healthy for my fur babies.

15 de junho de 2022
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

We’re so happy to hear your pups love the Venison and Lamb recipes 😁 Our PetCare Specialists are always happy to help!

Avaliado com 1 de um total de 5 estrelas

They continually mess up shipping and…

They continually mess up shipping and delivery. Customer service is only so-so. I have run out of food for my dog several times due to the company’s late shipping. Save yourself a headache and go to a different company. You contact them and you will get a silly response with silly dogs words like “woofing on it.” Our dogs need their food and this silliness isn’t appreciated. My dog has gastritis and I have told them many times her food can’t be late. I switch the delivery date and am promised it will come on that date and it doesn’t happen. Awful company!

16 de março de 2022
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Thank you for your feedback, Louis. We’re so sorry for the delivery experience you’ve had as we never want to disappointment our customers. We strive to deliver our meals on time, as a well-fed dog is a happy and healthy dog. We’ll be here if you and your pup ever decide to reactivate your account 💙

Avaliado com 5 de um total de 5 estrelas

Dog loves

Dog loves! Was a bit offended that he scarfed it down faster than he does when I make him homemade food myself. I guess its ok though. He deserves the best!

1 de março de 2021
Avaliação não solicitada
logotipo da PetPlate

Resposta da PetPlate

Thanks so much for sharing, Taylor! Only the best for your pup 💙

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