Pets On Point Avaliações 

This individual is incredibly rude, calling others stupid, lazy, and even fat, for disagreeing with how they groom animals. Removes poor reviews because they aren’t confident enough in their work to stand by them. Truly a disrespectful and hateful individual, I would never recommend anyone take their beloved pet there.

May 2025 order not shipped, no response to email or phone. Suspect gone bust. Do not order from here!

Ordered some dogfood over 3 weeks ago, I have still not received it. I have phoned 8 or 9 times and left messages, but received no reply. I have sent several emails and left messages on the site.

Good prices, good service and nice product

My Lorikeet food was delivered within a couple of days and had a long shelf life which I really appreciate. I will 100% be using them again. Thankyou.

Very quick delivery.Thanks

Easy ordering, fantastic service and communication, fast shipping, all make for a wonderful experience. 5 star ++++++++++, I will be ordering again and again from this excellent supplier.

Damaged goods. Have contacted customer service but no reply and no resolution! Still no reply almost two weeks on!

Good customer service & good prices
Would highly recommend

ABSOLUTELY ZERO CUSTOMER SERVICE!!!
I will never order from this company again. I ordered pet food which never arrived. I have been waiting for my refund for well over a month now. SHOCKING!!! Every email I have sent has a generic response. No help whatsoever. TERRIBLE!!!

Excellent package fast delivery will buy again definitely

o companie cu servire foarte prompta , cu livrare la timp

Relieved a email from sales not one person answers phone.Email said that they have sent it,still NO DELIVERY NO CONFIRMATION OF A DELIVERY OR ANY SORT OF STATUS I have lorikeet chicks due to hatch any day I also suffer with cptsd which has made myself worse these past few days this isn't right at all.Ive had to purchase a substitute from another company in Newcastle today and already I've had confirmation that this one is on way.

Ordered on the 7th September for delivery on the 9th September. I still have not received my order on the 17th September. I have been in contact with customer services, who have given me a discount code for 10% off my next order and assured me the order has been dispatched. I have asked for tracking information and have received no further replies from the company.

Ordered £25.57 worth of fish rolls for my very poorly dog, never received the goods, when I rang the place, I was told the gentleman would ring me back or email me, NOTHING, no refund, just feel like this is one big SCAM, I would never recommend pets on point to any purchaser BE AWARE !!!!!!

Unfortunately not good. Wrong food sent then told food is right food but labels wrong?!
Very confusing.
Asked for a refund and they agreed it wasn’t good business so hopefully they will sort my refund and their issues

Great shopping experience at Pets On Point. I ordered for my mums dogs when visiting. User-friendly website, competitive prices, quick delivery, and high-quality products. Highly recommended!"

First order of horse feed, we received grey hound food, after a few emails another order was sent out. Used this site for our monthly horse feed order but again another order mishap, delivered to the local village hall- not the delivery address i gave and was told to try and find it myself, obviously wasn’t there when i went to collect but customer service was not helpful what so ever, shame from a “family run business” wont be using again. We weren’t sent a replacement not refund for lost feed