Petwithhome Avaliações 169

I received my Frenchie planter from Petswithhome several weeks ago . I thought I had ordered a name tag , which was missing .
When my husband tried to put the planter tog , it kept falling apart .
I really wasn’t happy with the quality of the planter .
The company website states that they offer a no quibble refund policy but 18 emails later , I still don’t have an address to return the planter and receive a full refund.
The last email I received , offered a replacement plus £8. . A good offer on the whole but I really don’t like the workmanship and just want rid of it.
J Islam

Hi , update re planter.
The issue with my planter has now been resolved . I have been given a full refund .
Thank you

Bought this for my sister in law’s birthday arrived early only thing I would would say it needed some glue to make it stay together also there was no message card inside so she didn’t know who it was from

Bought this planter for my mum - she absolutely loved it! So cute and great quality. They also had such a range of different breeds - I am thinking of getting one myself!

Lovely, bought it in memory of my French Bulldog who passed away last year.

Was such a super cute gift! Loved by my mum!

Arrived 2 dsys earlier than expected.
I was notified every step of the way.
Great service, and will definitely buy from Pets at Home again.

Lovely gift and very good communication from the seller about delivery

I recently purchased a garden planter for my neighbours birthday and she was absolutely thrilled. The quality is excellent and the customer service and delivery was first class. One very happy customer here. Thankyou.

The product looks like our dog however it’s extremely flimsy and not fit for to plant anything in. I am now going to put in bin as don’t see to get refunds. Will never them again.

My order arrived damaged. It doesn’t fit together and I would be worried trying to force it. I paid extra for a name tag that comes separate with double sided sticky pads to apply it. The black was all scratched and one eye brow wasn’t attached at all.
I have emailed and asked for a refund. You keep telling me you’re sending me a replacement but it’s not what I asked for.
I live in Scotland and this would blow away within a day. I have been advised by your team to stick it together with glue or use it inside.
I’ve now asked 3 times for a refund and next step will be the bank.
Ps double sided sticky pads outside in the uk is not going to work.

After being disappointed initially and giving an honest review the company got in touch and gave me a £5 refund and sent a new planter.

Very pleased with my recent purchase, my first purchase was a spaniel planter and my second purchase a ginger cat planter.Will be sure to order again in the near future, they make excellent gifts too.

Product was not as expected and I have been unable to obtain a return address for refund. Their policy states no quibble refund and no shipping costs. I was offered a £5.00 reduction and then an £8.00 reduction. Final offer was for a replacement product of my choice if I covered shipping costs. Despite numerous emails I have been unable to obtain a refund.

The planter was a gift for my partner who absoloutly loved it. It resembles one of our own Dachshunds. We keep it indoors as we would hate it to get damaged in the weather.

Great ,order 1 for myself when it came ordered my friennd one for her birthday, made great perfect,
Quick delivery

Took a little longer to be delivered than expected but delighted with our planter, pack well & easy to assemble.
Our friends & family all commented on how cute it was.
Will be ordering some for Christmas presents.

Terrible Customer Service. I ordered my planter as saw the 'no-quibble' returns policy. I was not happy with it, just wasn't what I expected. Can I return it without hassle.....can I heck. They want me to pay £15 to return it, when the post office tell me it will be £4.95 maximum.
I would not recommend this company to anyone, and suggest they take a long hard look at what they promise, and what they actually offer !

This was bought for me as a Christmas present and was a complete surprise. It is absolutely perfect and took no time to put together. I have since bought one for my mum for Mother’s Day and she is very pleased with it too.

Beautifully made and great quality