PFP Energy 

Rudolph very good customer service good english

Considering the position of the company, I called PFP and received prompt and very helpful assistance from advisor Emanuel. Under the circumstances, much appreciated

With the uncertainty and sadness caused by the demise of PFP energy together with many other providers, the one reassuring factor is that the PFP telephone customer services team is still working.
I have rung their team on two occasions & on each have received excellent assistance.
My second call today to Jamie received curteous, efficient & excellent assistance which alayed my fears regarding the transfer of my account to the new provider.
My thanks to the team for their service & help over many years.

I spoke with Rudolph about some concerns. Extremely helpful, polite and a credit to the company. My concerns were dealt with efficiently and I now feel confident that things will proceed correctly. Thank you Rudolph

Customer support representative Shaolin very helpful and dealt with my query professionally and courteously

In the confusion of being switched to British Gas, following PFP ceasing trading, I had been instructed by PFP not to cancel my DD as I would incur a charge.
Having given my opening meter reads to British Gas today, I was concerned that the DD with PFP was still active. My concerns were addressed when I contacted PFP and spoke to Shaolin. The DD was cancelled and a final bill would be prepared.
Thank you Shaolin, for your friendly and helpful service!

Thieves pfp have ceased Trading gone bankrupt but still taking money out of my bank account they have £385.32 of my money and Ive been told they will not be paying it back

So today I called PFP Energy regarding penalty charges for a failed Direct Debit which should not have been deducted as I was within my right to cancel according to Ofgem once a company goes into liquidation, I spoke to a very helpful person Immanuel Ramana, he understood the position and while on the phone assured me that he has rectified the issue and that my account would be credited back before the closure of the business and receiving my final bill, I await in anticipation to see this in my credit balance, thank you.

So glad this lying cheating robbing company has gone bust, and on top of this had the nerve to take another DD AFTER the announcement when I was already hugely in credit. Cancelled my DD shortly afterwards and have now been hit with a £12 penalty chargefor cancelling my DD when British Gas are already supplying me!!
Companies like this deserve to go bust, shame it wasn't sooner.

To everyone at PFP

I am so sorry to hear that you have gone into administration. You have always provided a truly great service. Always friendly and helpful on the phone. And I particularly liked the fun and friendly artwork and font style of your website - it was really cheerful and easy to use and full of interesting bits of info.

I am sorry for everyone that the industry has gone the way it has. but in the meantime I wish you all the very very best for all your various futures

With very warmest wishes
Claudia Ives (happy ex customer!)

I have just come off the phone to Immanuel at PFP Energy. I barely waited any time at all. I could hear it seemed very busy where he was calling from but he was very helpful and focused. I gave my meter readings as I couldn’t seem to be able to log into the portal and he confirmed I have done credit which will be transferred back to me once I set up my direct debit with British Gas. Thank you for making that do straightforward, now for trying to find another energy supplier as British Gas want to charge me a fortune. I wish all the staff of PFP all the best as they are the casualties of yet more disruption since Covid. Good luck Immanuel :)

I thought my first PFP Energy review was a dreadful enough experience but today just amplifies the ineptitude and bare faced desperation of these people.

I submitted normal meter readings on 1st/2nd September as per billing cycle. After notification from British Gas that PFP had gone down the tubes and BG were taking over, i tried to submit further readings as requested. Let the fun begin. Electricity reading no problem online. Gas...... failed four times to accept. My monthly gas use is on average 25 kWh. This was on 19th September so approx half way through the monthly cycle. That being the case one would expect my gas to increase from 1943 units on 2nd September to approx 1955/1956 units (an extra 12/13 units for the 17 days). The gas reading was 1957 units. I tried to enter this on the online portal 4 times but it refused to accept. Eventually I emailed them to advise of the gas meter reading of 1957 units. Remember folks, this was 19th September. After 3 days of hearing nothing and no email acknowledgement, I tried to resubmit through the online portal on 22nd September. The reading then was 1960 units. Same problem after 4 attempts, would not accept. I gave up. Today I get read receipt for the 1957 units from 19th September, yes a full ten days. Followed by an acknowledgment email, followed by an email stating reading too low based on historical readings! I replied with today's reading of 1969 units. I get immediate response of not accepted as reading is too high! You couldn't make this up. I then phoned and spoke to someone who had even less of a clue. They stated that the reading of 1957 was lower than the 1960 so could not be accepted. Hey, well done on the maths! Except, the readings were 1957 on 19th and 1960 on the 22nd. It is not my fault that it takes your 'systems' TEN DAYS to acknowledge a reading which has been superseded. It was laughable listening to the chap trying to tell ME that I had submitted readings in wrong order. Seriously?

I then query my Direct Debit. I am currently £98.22 in credit and my monthly payment was (is) £73.52. Account shows they intend taking further £73.52 on Saturday 2nd October. I query why they are taking it when they have gone down the pan AND I am more than a month in credit. I am simply told that if I cancel Direct Debit I will be charged £12. But hey, I am told the additional credit will go to my British Gas account! Does not fill me with any confidence whatsoever especially reading of the person who paid around £50 per month and then had £700 taken by PFP. Good luck with that PFP. It will be interesting to see how PFP's ineptitude handles my upcoming and last Direct Debit. The Tariff with British Gas is about 40% higher but in the interim will be worth every single extra penny to get away from PFP.

From a company that doesn't care about its customers, appears to rob some (according to the customer reviews on here) it sums up this sad shower that the day after notification from British Gas that PFP have gone up the creek with no paddle, that they email me asking me to sign a petition to remove Energy Secretary Kwasi Kwarteng from post! No apology from PFP, just hey, let's sack Kwasi! Guess what cupcakes? Nope, didn't get my vote on your behalf. Care to think why that might be? Nope. Didn't think so.

As I am safeguarded by the Direct Debit Guarantee, if PFP try to fleece my account, I am at least protected and can then potentially raise a fraud issue against them. They know they have folded, I am already in credit way beyond my final bill (I know because I can calculate, PFP!) so hopefully I will not have to deal with this sad shower much longer.

I cannot wait to see the pilot light puff out on this company that has caused so much grief to so many people. I am sure there are some good staff who are diligent there, although I may be in the minority, I have failed to have any dealings with one. To those staff, I do offer my sympathies and best wishes and hope that they find further employment, and as others have stated, I hope they do get a salary at the end of this month. They have probably been treated more disgracefully than us customers.

Now I have to sit back and wait for the usual quick reply from PFP regarding negative feedback in which they claim they have done no wrong. Tick Tock PFP. Tick Tock.

A few days ago I contacted PFP to confirm my energy final readings had been sent and to find out if they had received them. I could not get through and a gentleman named Rudolph called me back. He was extremely pleasant and polite and apologised saying that he answered my call but he could not hear me when I rang. He checked my account and confirmed my readings had been received. I wish him all the best for the future and I am sure with his excellent customer service skills, he will soon become employed. So sorry that PFP will not be around anymore. Haven't been with you long but happy with the service to date. Thank you.

Spoke to Jamie on the phone today to give final meter readings. Very helpful and polite. Sad to leave.

The customer services gentleman Rudolph dealt with my query efficiently and in a friendly manner despite the circumstances this company is operating under.

Immanuel was very efficient and a great help in sorting out a meter reading I had mis-read.

Spoken today with Rudolph about my meter reading, he was very helpful & polite also made my laugh thanks Rudolph 😁

Hi,

Very happy with the service. Emanuel was friendly, professional and efficient in resolving my issue with the meter reading I previously supplied. He was very polite, approachable and diligent. He also had spotted that my first and second name were mixed up originally, so corrected that as well.
Thanks very much for your help!
Zorica

Ray, thank you so much for sorting out my problem - I've been trying to get my huge debt figure corrected after a billing error, and emails just weren't getting the job done. I am so pleased you were able to understand the error, and correct it in just a few minutes. Now my account shows I'm in credit, as it should, and I'm no longer anxious about the debt staying on my account as it's transferred over to British Gas. If I could I'd give you ten stars!

Had to telephone PFP today as their website portal would not accept one of my meter reads - the previous electric meter read was high and the system would not accept my lower reading. Spoke with Rudolph who was very helpful and said that my readings should appear on the portal within a couple of days.