Outstanding customer care, Great communication and spot on delivery. I have been incredibly impressed by the level of service at Pharmacy Prime, they are exceptionally thorough in everything they... Ver mais
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Veja o que dizem as avaliações
From the initial consultation to ordering my second pen Pharmacy Prime have been great. I like that I can speak to someone on the phone if needed and any email enquiries are quickly replied to. The re... Ver mais
A empresa respondeu
Professional initial consultation to assess my suitably and following this received my first months dose and the recommended lowest level. It must best stressed this is a lifestyle change and you have... Ver mais
A empresa respondeu
Professional service. Everything is v well explained. Dedicated customer support - tele and online. This is crucial for new users. I've had no issues with the delivery or packaging. Helpful hints & ti... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Hello! We’re Pharmacy Prime, an online pharmacy working hard to create a fast and reliable service at the best possible price. We appreciate you taking the time to leave us a review – your experience is really important to us. If you have specific questions about our products or service, we’re here to help: just contact us using the details below.
Informações de contato
464 Ranglet Road, Walton Summit Centre, PR5 8AR, Preston, Reino Unido
- 01772 646755
- care@pharmacyprime.com
- pharmacyprime.com
Infirmação importante
4,6
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Simple and efficient to deal with
21 de novembro de 2024
Resposta da Pharmacy Prime
Hi,
Thanks for your positive review!
Best,
Dennis
A WELL DESERVED 5 STAR RATING FROM US
A WELL DESERVED 5 STAR RATING FROM US! VERY FRIENDLY PROFESSIONAL SERVICE, RACHEL MADE IT ALL SO EASY! VERY IMPRESSED THANK YOU!!
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Pharmacy Prime
Hi Julia,
Thank you so much for your lovely review! We'll be sure to pass on your kind comments :)
Best,
Dennis
Wrong item sent, false advertising?
Update: I have kindly been refunded the full amount. Thank you for sorting this out quickly. Was actioned on the same day. I have reviewed my one star review based on the customer service following this incident.
Ordered an item and they sent me wrong product. Have emailed them and will review my score based on how it is handled, as it could have been an honest mistake.
I ordered disinfectant spray and they have sent me hand sanitiser which I could of got from any general store for £1-£2. I paid almost £12 including delivery for the spray I actually wanted from them.
I can't see the product they sent me on their website so I think it may be a case of them false advertising and sending people an alternative product which is unlawful and I will escalate as necessary. Let's see what they come back with.
22 de novembro de 2024
Avaliação não solicitada
Resposta da Pharmacy Prime
Thank you so much for taking the time to leave and edit your review. I'm really pleased to hear that you were happy with the resolution.
Rachel
I wouldn't recommend this company to…
I wouldn't recommend this company to anyone.
I placed an order, was told my order was accepted.
They took my Money, then 2 days later they contact me and tell me my order has been cancelled.
They don't think the product is safe for me.
I have been taking if for some time.
And for the record I'm 57 years old.
29 de outubro de 2024
Avaliação não solicitada
Resposta da Pharmacy Prime
Hi John,
Thank you for leaving a review.
We understand that this can be frustrating for you. As a registered pharmacy, we are subject to controls and restrictions on certain medications based on order history and frequency. If you would like to speak to our clinical team about the reasoning for cancelling your order, please call us on 01772 646755.
Best,
Dennis
Resposta da Pharmacy Prime
Hi Claudia,
Thank you for leaving a lovely review! We're so glad that your items got to you on time.
Best,
Dennis
good prompt service
23 de setembro de 2024
Resposta da Pharmacy Prime
Hi Paul,
Thank you for leaving a 5* review, we massively appreciate it! If there is anything more that we can support you with, feel free to call us on 01772 646755.
Best,
Dennis
Arrived within 24 hours
Arrived within 24 hours with free postage. I would recommend this UK based Company.
10 de setembro de 2024
Avaliação não solicitada
Resposta da Pharmacy Prime
Hi Patrick,
That's great news that you were happy with your delivery. We hope to see you again on Pharmacy Prime.
Rachel
Prompt efficient délivery
16 de agosto de 2024
Resposta da Pharmacy Prime
Hi Jane,
Thank you for your review ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the efficient service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
I found what I was looking for and the…
I found what I was looking for and the service, dispatch and delivery was excellent. Thank you.
9 de agosto de 2024
Resposta da Pharmacy Prime
Hi Emoke,
Thank you for your glowing review ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the excellent service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Resposta da Pharmacy Prime
Hi Mark,
Thank you for your review. As a small family-run business, it really means a lot to us and our team when our customers are happy with the service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Prompt efficient service as always!
15 de agosto de 2024
Resposta da Pharmacy Prime
Hi Jamie,
Thank you for your review and loyalty ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the efficient service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Scam
Scam. I never received any after they claimed it’s delivered and took my money
14 de agosto de 2024
Resposta da Pharmacy Prime
Hi Noag,
I am so sorry to hear about your negative experience.
Due to being a registered pharmacy we are unable to ship certain products overseas and therefore those orders are cancelled and are refunded, I can see that you had opted in for protect my order which has been processed, I have refunded this at our end and should be with you in the next 3 - 5 days (depending on your bank processing time).
Rachel
Resposta da Pharmacy Prime
Hi Alan,
Thank you for your review. As a small family-run business, it really means a lot to us and our team when our customers are happy with the prompt service we provide!
We hope to see you again and if there is anything we could be doing better to be getting a 5* review from you, please do let us know by contacting care@pharmacyprime.com or leaving feedback here.
Thanks,
Rachel @ Pharmacy Prime
Easy to order cheaper than other…
Easy to order cheaper than other pharmacist and thry do there best to get my meds to me as soon as possible.
Many thanks
Kindest Regards
Demetris
13 de agosto de 2024
Resposta da Pharmacy Prime
Hi Demetris,
Thank you for your review ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the efficient service and accessible prices we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
My items arrived on time.
12 de agosto de 2024
Resposta da Pharmacy Prime
Hi Yvonne,
Thank you for your review. As a small family-run business, it really means a lot to us and our team when our customers are happy with the quality service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Really impressed everything came well…
Really impressed everything came well packaged. Fast delivery. Will be ordering again.
12 de agosto de 2024
Resposta da Pharmacy Prime
Hi Mark,
Thank you for your review and kind words ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the efficient service we provide! We were delighted you were impressed.
We can't wait to help you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Delivery was quick
22 de agosto de 2024
Resposta da Pharmacy Prime
Hi Jessica,
Thank you for your review ⭐️. As a small family-run business, it really means a lot to us and our team when our customers are happy with the service we provide!
We hope to see you again and if there is anything we could be doing better, please do let us know.
Thanks,
Rachel @ Pharmacy Prime
Hip pain relief
I ordered the painkillers to help me cope with my hip pain. My order was dealt with efficiently and delivered quite quickly. The website was easy to use and I will definitely order again.
8 de agosto de 2024
Resposta da Pharmacy Prime
Hi Kathy,
Thank you so much for taking the time to leave a review, I'm really pleased that the item helped relieve your hip pain and you had a positive experience on the site.
Best,
Rachel
Very quick and efficient service
9 de agosto de 2024
Resposta da Pharmacy Prime
Hi Jayne,
Thank you for taking the time to leave a review. we are so pleased that you had a good experience.
Rachel
Resposta da Pharmacy Prime
Hi Robert,
Thank you so much for taking the time to leave a review, we are a family run business and reviews make a huge difference to us.
Rachel
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