Philip Kingsley Avaliações 42

I had not arranged to have an immediate order after the subscription I had set up earlier this week (order 1000504819)

Please cancel order 1000505181 immediately

I am panicking now as I do not have the necessary funds to prop up spending £130 in the last few days

I will need to call you tomorrow as I am so distressed that you have taken the money out after I had asked for it to be sent every three months

I also want the subscription cancellation confirmation through I no longer trust the company

I will otherwise have to ask someone to be there to refuse the order

Thank you

I purchased the Philip KIngsley Body Building shampoo and conditioner because it claimed to "pack volume and bounce into fine or limp hair". The products did no such thing - they made my hair soft and floppy with no noticeable increase in volume! Very disappointing and a waste of my money.

Apsolutely amazing products! Tried over the years other products bit nothing compares. I am also an ex emploee they are a beautiful company

Customer service was good but after buying their shampoo and conditioner the it effect my scalp and was irritated for a week they would not refund me or replace with something else as I purchased from Boots and not direct from them but it was still a Philip Kingsley product I do not understand their logic. I wish I had looked the reviews before buying. Never again

I personally had a great experience with this company so far, I love the products they come in speedy time and when I had one item damaged I emailed them about it and they sent a replacement out the next day Im very happy with their level of customer service! Thank you for being so efficient!

I have used Philip Kingsley’s Bond Builder Lipid Shield for over a year. I have also used other well known brands that suit my hair. If you have fine, frizzy type hair that split’s easily and is coloured this product is a game changer. It can be used anytime to tame frizz without oil or grease. It leaves shiny healthy looking strands. I love it.

Terrible customer service! Very disappointing. Will never deal with this company again. Avoid!!

Like a number of other customers, the online experience with Philip Kingsley was hopeless as was the girl I spoke to at customer services. They just don’t care. Getting any help returning the item was a nightmare and now that I have and Royal Mail says it arrived on 5 September, they still can’t tell me if the warehouse has received it or not. According to them it takes 10 to 15 days to process the returns. Dreadful service. Will buy in John Lewis or others in future. Why should they think it’s ok to hold onto my money for so long.

My mother introduced me to Phillip Kingsley. I grew up using the product when MR. Kingsley was alive. It's been years since I have used the product, and decided to return back to what I believed was a safe product for all hair types. But unfortunately I googled the key ingredients very recently before using and found a very toxic agent in shampoo and conditioner called PHENOXYETHANOL. I researched this immediately, only to find that it causes CANCER. Please Google this and see for yourself. Google phenoxyethanol side effects. knowledge can save you life. I have now thrown this away. Thank you and please stay safe and be careful as to what you use on and inside your body. UK UPDATE; the company have now removed the brands ingredients from the internet because they know about the toxicity of the product and the harm it can do to mothers who breast feed their babies. How utterly disappointing.

Please please please do not buy from this brand!!! I recently purchased the Flaky Itchy Scalp Toner and it has left me with a CHEMICAL BURN on my scalp!!! Customer service extremely unhelpful and seemingly trying to bury my complaint taking absolutely no accountability for the severe reaction to the product. Customer service said it is ‘inevitable’ someone will react to their products and maybe my ‘scalp changed colour’ despite me having to seek medical advice from a professional to try and relieve both the pain and burn itself. Awful product and company won’t be purchasing anything from them again

unfortunately their products are not as they used to be. I was using the itchy scalp shampoo 7 years ago and when I used it then, I was quite impressed with it, the results were visible. However I bought it recently and it does nothing and even leaves my hair coarse. They changed the formula probably and a cheap shampoo from the supermarket would do the same job or an even better one. So waste of money, except for they send you some hair styling product sample which is ok, but I would have preferred a shampoo worth the money.

Product bought one for itchy scalp shampoo been used over a few weeks as bought the 500 size found not great on my hair as it leaves it coarse stopped tried again but not for me , used these products many times will go back to original one

.Can I firstly say the customer service team have been super nice and are trying to find me something appropriate for my scalp.My hair looked beautiful but thats not why I bought it. I havent returned as I'll try once more once my allergic scalp has normalised. I can not see this being
good for a chemo scalp. I used a sulphate free shampoo after this and my scalp felt much better. I have since found out this product has zero sulphates.

Dreadful company run by could-not-care-less people. They seem to rely solely on the previous better reputation when Philip was alive, now it's just a money grabbing race to the bottom while believing their own hype.

Placed a large order, over £100, for guaranteed next-day delivery.

Not only was it four days before it was (allegedly sent) but it wasn't sent next day delivery and has subsequently been lost in transit by Royal Mail.

Customer 'service' at Philip Kingsley could not have been less helpful, suggesting, despite their errors, that it would take at least another two weeks for them to 'look into it'. They do not either seem to understand or care, that it is their responsibility not the customers, to chase up the couriers they chose to use. This is all in the Consumer Rights Act 2015. It's not rocket science.

Just pathetic.

Their contact page states that it takes them 48 hours to reply to enquiries. What are they doing??! Most businesses I know would be out of business if it took 48 hours just to have the decency and common courtesy to reply to customers.
Pretty glacial and shockingly incompetent.

Philip Kingsley just seem lazy and uncaring towards customers.

If you want great products and outstanding customer service, you should avoid Philip Kingsley.

Buyer beware!

DON'T ORDER. Not Brand Quality Backed By Service
My wife was a regular customer for expensive products. Customer service has got worse and her last £120 order for 2 items was due to include additional product. This was missed by them in dispatch (or they could not fulfil). She raised with CS to be told due to their Environment policy they would not dispatch the product missed in error but needed effectively to place another order rather than them fulfil the original !. What a scam. As a result she is now returning at her cost the £120 order and will not use again. You have been warned.

Lovely products and great customer service!

Recently I ordered some kitchenware from their website. I was a bit worry about it might be broken during transit. But thanks to their amazing packaging, the items are fine inside the bubble sheet. And they also dispatch the items quickly. I received the items after 3 days of my order date.

amazing packaging and dispatching speed.

The products are amazing, always offering freebies and samples free of charge. Shipping was quick and tracking was provided. Not 5 stars because of just how expensive their products are.

Ordered approx £150 products on the 8/1/24. Delivery was meant to be 5 working days and tracking info in 72 hours. I had heard nothing for a week and so emailed them on 15/1/24. I had an email on 16/1/24 requesting more information and then 2 emails on 17/1/24 both stating my purchase was with two different delivery couriers and tracking information of which neither worked. I had an email “suggesting” I get the Royal Mail app to track my delivery and that it would be delivered on 17/1/24. On the 18/1/24 I had tracking information from a 3rd delivery company and my purchase arrived late afternoon on the 18/1/24 10 days after purchase and with customer services saying they had dealt with my queries sufficiently as I had been given tracking information.
The purchase was for my wife’s birthday after she had tried the shampoo from a John Lewis advent calendar which is unfortunate. The service was very poor throughout and even though my wife said the product is good we won’t be buying from them again. A premium product should be paired with an acceptable level of service, communication and truth in the messages delivered and unfortunately this wasn’t my experience

Might be the best products I have ever used. Very happy with all of them and fast delivery.