Compassionate in speaking to me. As someone who lost a dear friend due to cancer 11 months ago, the agent who called me tonight explained for the reason of this late call and told me the claim and acc... Ver mais

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Donna was really lovely, kind and helpful. She explained everything clearly and put my mind at rest. As an Executor l am finding the whole situation very stressful but she reassured me and l felt much... Ver mais
Hi I spoke to a lady called Donna regarding my late wife’s estate and she was very succinct and pleasant and also showed empathy to my present situation she explained everything that I needed to kno... Ver mais
I found the advisors to be very helpful and compassionate while helping me deal with my late father’s debts. I have never felt pressure from them to pay his debts asap. In fact the exact opposite! Tol... Ver mais
Detalhes da empresa
Escrito pela empresa
We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.
Informações de contato
Building 5, Floor 9, Exchange Quay, M5 3EF, Manchester, Reino Unido
- 0333 555 1051
- support@phillips-cohen.co.uk
- phillips-cohen.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Top class customer service
The agent ladie i spoke with was so professional and so understanding and made everything totally easy with the bereavement process. Thank You
The lady was lovely.shes sorted…
The lady was lovely.shes sorted everything out for me.
Great customer service
Very polite and help young man I think…
Very polite and help young man I think his name was Mark very professional and very helpful
I was treated with respect & compassion.
I was treated with respect & compassion.
Everyone was helpful and efficient
Everyone was helpful and efficient
What made experience great was…
What made experience great was excellent customer service.polite helpful agent and quickly sorting out problem
Spoke with Lisa on 2 occasions and she…
Spoke with Lisa on 2 occasions and she has an excellent telephone manner
This is the second time I have had…
This is the second time I have had dealings with them. They are so kind, considerate and very professional. I was really worried on both occasions, they put my mind at rest and sorted everything out seamlessly. It was a Gentleman called Malcomb today, he was so helpful and kind. Thank you
Very friendly staff helped to put my…
Very friendly staff helped to put my mind at rest especially with regards to my recent wife who passed away .
Very easy to contact very helpful and…
Very easy to contact very helpful and courteous
I’ve just spoken to Matt and he …
I’ve just spoken to Matt and he greeted me in a very courteous and considerate manner. His professionalism combined with an approachable nature made the experience a pleasant one. His quiet determination to resolve the problem was refreshing. Thank you
The operator was very professional
The operator was very professional, sympathetic and knowledgeable and made me feel very comfortable in what I was doing.
Polite Non Judgemental
Polite, non judgemental, helpful and sympathetic towards my situation. A big thank you to Darren
Donna is a real asset to your business
I spoke to Donna and she was very helpful in sorting out the account. We are executors of an estate and the estate was in the final stages, there was no pressure for this to be cleared u til the estate has the finances to complete the transaction, very understanding and Donna was a credit to their business.
Attentive customer service
Attentive customer service, dealing with an estate matter for my late mother. Sensitive and on top of the facts, dealt with the end client efficiently and in a timely manner
Spoke with Abi
Spoke with Abi. Regarding an outstanding amount in my deceased husbands name. She was lovely, polite and very reassuring. A credit to your company
Shaun
Shaun: the person I spoke to on a delicate matter was fully understanding and helpfull during my call
Darren was very helpful and very…
Darren was very helpful and very patient with me. I appreciate his willingness to weather my slight annoyance at the requirement to repeat all the information already given to the utility companies connected to my late uncles estate.
When i phoned i was very worried and…
When i phoned i was very worried and upset about a letter i received. The lady I spoke to put me at ease and helped me with my concerns. Iam very grateful for her patience and understanding towards me Thankyou very much.
Imran H was very helpful with my…
Imran H was very helpful with my enquiry. He explained things clearly and also told me about other services I could use to help resolve a matter.
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