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Phoenix Motorcycle Training - Crystal Palace Avaliações 

1.320
•
O TrustScore é 5 de um total de 5

4,8

Ledrington Road, Ledrington Road, SE19 2BB London, England, GB

•

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Completed my CBT at the Crystal Palace training center yesterday. Marc was an extremely positive and encouraging instructor who provided wonderful guidance and clear instructions (and plenty of dad j... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Great staff all very friendly and patient throughout my TryRides and CBT. Didn’t feel afraid to ask questions or spend extra time completing a set of instructions as a new rider. would definitely reco... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After a few years of non riding. I was a little apprehensive in getting back on a bike again to repeat CBT. But I didn’t need to worry. I had completed my CBT previously twice over the years at an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Darren, one of the instructors, was so amazing,accommodating and really helpful with my son who has additional needs. He took the time to explain and breakdown instructions to him and gave him the o... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Auto escola
  2. Concessionária de motocicletas

Sobre Phoenix Motorcycle Training - Crystal Palace

Escrito pela empresa

Phoenix Motorcycle Training is the UK’s Highest Rated Training School, providing quality motorcycle lessons at competitive prices across the UK. All motorcycle instructors are trained to Level 3 Motorcycle Rider Training Instructor (MRTI) level. Riders who train with us benefit from our adaptable and supportive training techniques.

Our motorcycle training centres offer motorcycle CBT courses, CBT renewal training, motorcycle training for Mod 1 and Mod 2 of the UK motorcycle licence test and teach students how to ride a motorcycle safely, confidently and competently on UK roads. With motorcycle training schools across the UK, there is sure to be a training centre near you!

When you learn to ride a motorbike with us, you’ll reach test standards in the shortest and most cost-effective way possible.

Informações de contato

  • Ledrington Road, Ledrington Road, SE19 2BB, London, England, Reino Unido

  • 020 8819 4231
Promotion box for Phoenix Motorcycle Training - Crystal Palace

Compulsory Basic Training (CBT)

CBT is where your motorcycling journey starts! Courses from £170

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 92% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(1.320)

1.069 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great training Company the trainers…

Great Training Company
The trainers are genuinely committed to getting you to the standard needed to pass.
Great people work here.

The office staff are proactive & friendly too.
The company holds itself accountable

A special thank you to Steve, Caz & Marc

Das Full License holder now

14 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

I have used Phoenix Motorcycle Training…

I have used Phoenix Motorcycle Training a few times now. The instructors are very helpful, relaxed but above all, clear in communication and expectations. Definitely focus on safety and competence. I shall be using PMT again soon to begin practicing and honing My knowledge on a bigger bike and soon after, attempt My full test.

5 de abril de 2026
Avaliado com 1 de um total de 5 estrelas

Unprofessional Behaviour During Training

I found this school through Google and decided to book with them because of the positive reviews. I paid for the training and expected to be treated professionally and with respect.

At the beginning, everything seemed fine, but once I started road training with one of the instructors, my experience became very disappointing. That instructor was rude and spoke to me in a very disrespectful way. On one occasion, there was a misunderstanding about the traffic light because he was behind me, and even though it was not my fault, he became angry. Through the headset, I heard him use offensive language toward me, including calling me “d£he£d,” which I found completely unacceptable.

What made it worse was that there was another trainee with us, and I could clearly hear that the instructor spoke to him in a much kinder and more relaxed way, even when he made mistakes. However, when it came to me, the instructor was often harsh, rude, and impatient. I was respectful throughout the training and gave them no reason to treat me this way.

I stayed until the end because I had already paid and wanted to complete my training, and I did receive my certificate. However, the way I was treated made the experience very uncomfortable and upsetting.

I also want to be fair and mention that there was another instructor who was very good. He was professional, supportive, and spoke to me with respect, and I really appreciated that. Unfortunately, my overall experience was affected by the behaviour of the other instructor.

Because of this experience, I would not recommend this school to my friends or to others looking for professional training.

23 de março de 2026
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Resposta da Phoenix Motorcycle Training - Crystal Palace

Thank you for taking the time to share your experience with us, and congratulations again on successfully achieving the standard required for your DL196 certificate.
I am genuinely sorry to hear that parts of your training left you feeling uncomfortable or disrespected. This is not the experience we want any of our students to have, and I appreciate you bringing it to our attention.
After receiving your feedback, I spoke with the instructor involved to understand what happened during the road training. He mentioned that there were a few situations where instructions may not have come through clearly over the one‑way radio system, and there was also an incident where another road user pulled out in front of you. He explained that any strong language used at that moment was directed toward the driver of the other vehicle—not toward you—and he apologized at the time for how it might have sounded over the headset.
That said, I fully understand how, in the moment, this could still have felt upsetting or directed at you. Your feelings are valid, and I am sorry that the situation affected your experience.
Regarding the difference you felt between how students were spoken to, the instructor explained that his focus was on ensuring your safety, particularly around lifesaver checks, which are crucial during road training. He spent more time giving reminders because he wanted to make sure you were confident and safe—which you ultimately demonstrated very well by the end of the session.
I also appreciate your positive comments about the other instructor you worked with. We are glad to hear that part of your training felt supportive and professional.
While I’m pleased that you completed the course successfully, I am disappointed that your overall impression was affected. We take all feedback seriously, and your comments will be used to help us review how we communicate with students—especially over radio systems where tone can be easily misunderstood.
Thank you again for sharing your experience. We wish you all the best in your riding journey, and if you ever decide to return to us in the future, we would be happy to support you again.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, from the representatives over the phone to the instructors down at the centre in Crystal Palace. I went for the fast-track course, for which I was given a green light after an assessment day, in which I dealt with Darren, and he was relaxed and helpful.
Preparing for my Mod 1 & 2, I was under Mark's instruction. I am an experienced driver, but not in the UK, and some old bad habits were flagged, and thanks to clear instructions, I was able to pass both tests.
I can only say good things about the team at Phoenix, and I definitely recommend anyone to invest their time and money in their expertise to prepare you for the tests in the most efficient way possible.
Thank you, Phoenix!

11 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great place to learn

Great place to learn. Small classes, taken at a good pace to ensure you are confident in each step before proceeding.

Really builds your knowledge.

21 de março de 2026
Avaliado com 5 de um total de 5 estrelas

Awesome day of training

I really enjoyed the training and road ride, it was brilliant. The instructor Steve was excellent, he was very informative and a helpful guide throughout the whole day. Highly recommend him as the go to person when looking for moped/scooter/ motorbike training.

22 de março de 2026
Avaliado com 5 de um total de 5 estrelas

I recently completed my CBT training…

I recently completed my CBT training with Sam and had a really great experience. Sam was very patient, professional, and explained everything clearly, which helped me feel confident even though I was a bit nervous at the start.

The training was well structured, covering all the important safety checks, bike control, and road awareness. Sam made sure I understood each step before moving on, and he gave helpful tips that made riding much easier.

What I appreciated most was his calm teaching style and the way he encouraged questions. By the end of the session, I felt much more comfortable riding on the road.

I would definitely recommend Sam to anyone who is planning to take their CBT.

10 de março de 2026
Avaliado com 5 de um total de 5 estrelas

I passed all first try

Really great team, thank you all. Big thanks to Ken, Peter, and Sam kind and tough coaches. See you at lights!!!

I did cbt, Getting on a Bigger Bike Taster session, mod 1 and mod 2 practice, and I passed all first try. Happy is not the word!

23 de fevereiro de 2026

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