I had a great experience booking my flights through Travies at PH Travel. The whole process was straightforward, and he took the time to find the best options to suit my budget and travel plans. C... Ver mais
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Veja o que dizem as avaliações
Booking was very easy as it was through skyscanner. Michael called me to confirm everything and offered an upgrade from basic ticket to flexible ticket. So quite happy so far. He also mentioned he wil... Ver mais
I had a fantastic experience booking with Getaflight, all thanks to Charles. I was initially quite anxious about setting off on this trip completely on my own, but his exceptional service changed... Ver mais
Demi, the agent who helped me with the original flights purchase and then the changes, was extremely helpful and kind, finding the best options and then helping me with the remaining of the process. F... Ver mais
Detalhes da empresa
Escrito pela empresa
PH Travel is an ATOL, ABTA, IATA protected company dealing with most of the airlines. We try harder to provide best of our services and deals to our customers. Our motto is to Serve the Best.
Informações de contato
Suite 5/6 Ideas House, Station Estate, Eastwood Close, E18 1BY, London, Reino Unido
- 02077257000
- customerservices@phtravelltd.co.uk
- phtravelltd.co.uk
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I had a good service from Ryan
I had a good service from Ryan, he was kind and helpful.
Great experience
Great experience, thanks Robert for the help
Fantastic service from this company and…
Fantastic service from this company and easy to make my flight bookings. Definitely recommend 5 stars.
(Alina)
Fantastic experience booking my flights…
Fantastic experience booking my flights and customer service is excellent. 5 stars, definitely worth booking again.
(Alina)
Easy to use
Easy to use. Michael, the agent rang for extras and went through the process.
I am very satisfied
I am very satisfied. Paul was very helpful, especially with unavoidable price changes and then a mistake I made in a middle name spelling. I felt I was in very good hands throughout. Highly recommend.
Very helpful and good customer service
Booking a ticket is a click of a button. That is the easy part that can be done with any company. We were stuck in DUbai and PH stayed in touch and tried to advise and help as much as they could regarding flights cancellations , refunds etc. I mainly spoke to someone called Robert who would promptly reply to my messages on WhatsApp and helped a lot answering my queries.
Quick and easy service
Quick and easy service. Amber is the best.
Bait-and-switch pricing, unauthorised payment attempt, and persistent harassment
I found PH TRAVEL's Getaflight listed as a recommended provider on Skyscanner, advertising business class flights to Tokyo for around £2,300. When I clicked through and tried to pay, the transaction was declined by my bank. I then called Getaflight directly, and was told the flights were not available at that price, but they offered a different flight for around £3,200. I didn't agree to that purchase and ended the call to rethink my plans. They called me multiple times after that, and I received a fraud alert from my bank showing two separate payment attempts had been made on my card: one for £2,300 and one for £3,200, the higher figure being a price the Getaflight agent had offered me, which I had not agreed to.
I booked successfully elsewhere at a fair price. Despite this, the Getaflight agent continued to call me multiple times, and also contacted me by email, text message, and WhatsApp, making clear that even an acknowledgement of the messages was considered agreement to buy the flights from them. I've had to block them to stop the constant messages.
I have reported this to Action Fraud and to Skyscanner for their bait and switch tactics and harassing communications. I would strongly advise other travellers to be cautious when clicking through from price comparison sites, and to check your bank statements carefully if you have had any dealings with this company.
Highly recommend Kevin who is very…
Highly recommend Kevin who is very helpful
Great service from Kevin
Great service from Kevin — friendly, helpful, and professional throughout. Excellent communication and highly recommended!
Ryan provided excellent customer…
Ryan provided excellent customer service.
Thank you!
Kevin is super helpful
Kevin is super helpful, thanks for the service! Will definitely book again!
Super helpful service from Ryan…
I had super helpful service from Ryan who got in touch with me via WhatsApp when he saw on his system that I'd twice tried unsuccessfully to make a booking.
I had a complex set of requirements, but he patiently listened to me, and once he understood the remit, he searched for flights that would work, coming back to me with several options over the duration of the call (We moved from WhatsApp to a phone call as this was easier).
We were on the phone for quite some time, as it wasn't easy finding the flights that would work , but we got there eventually plus I learned some useful tips for future flight searches/purchases. Very happy with the service and would come back to PH Travel Litd again.
Simple booking process and excellent customer service
The booking process was very simple and easy to use. I had to call them to confirm a few things, and their phone service was top notch. Full credit to Austin who really helped me on a query.
Great experience booking our family…
Great experience booking our family trip from London to Caracas with PH TRAVEL LTD. The process was smooth, pricing was very competitive, and everything was handled efficiently.
A special mention to Austin, who provided excellent support throughout—clear, patient, and very helpful in making sure all details were correct.
Would definitely recommend and use again.
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