PiktochartAvaliações 

221
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have enjoyed using Piktochart for school this past year. I had not planned to renew my subscription due to not needing it anymore and was charged for another year when it automatically renewed accor... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I needed to come up with an infographic, and realized that Piktochart already allows AI-generated infographic where I can specify the topic, or via my original content - and AI will handle the res... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Piktochart is a really easy-to-use tool. I really love the fact that I can create a wide variety of designs, from images, brochures, presentations, to videos powered by AI... Also the tool saved me a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I've been using Piktochart for a while now, mostly for infographics and presentations and the templates are what got me hooked. They're built for content heavy work and they actually hold up once... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fornecedor de software

Escrito pela empresa

Piktochart is an all-in-one graphic design tool for creating infographics, presentations, reports, social media graphics, posters, and prints as well as an online video editor. With focus on information design, you can easily turn content and data into a visual story or edit videos for social media.


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

221 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico de pedidos de avaliações

Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,5

Todas as avaliações

(221)

105 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Piktochart is the GOAT!

I've been using Piktochart for about five years. Before that, I used the "other" online program and didn't realize what I was missing. Piktochart is the best tool for creating all things visual.

Charts and graphs are a breeze – just choose the style and colors, plug in your data, and Piktochart instantly creates professional data charts that will put your presentations over the top. It’s also easy to create compelling graphics for social media, cards, signs, flyers, etc.

It’s super intuitive so there’s no need to learn an entire program or to have a background in design. Piktochart helps me look like a pro.

If you get stuck, their support team is fantastic. No searching through articles or trying to explain your issue to a chat bot. A real, live human being will personally respond and spend all the time it takes to answer your questions. I highly recommend Piktochart.

22 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Piktochart Help

Was not able to log onto account. Was set to previous employee/manager who no longer works here. Needed access as this report is due this week. Issa Marie Gonzalez was fast and courteous. I was able to log back into after her email confirmation. Thank you!

20 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Design Tool for Non-Designers! ⭐⭐⭐⭐⭐

I’ve been using Piktochart for a few months now, and I can honestly say it’s a game changer! As someone who doesn’t have any formal graphic design training, Piktochart makes everything so easy. The templates are beautifully designed, and the drag-and-drop editor feels intuitive and simple to use.

What really surprised me, though, was their customer support—they’re amazing! I had a question about customizing a template, and their team replied almost instantly with clear and helpful advice. You can tell they genuinely care about their users.

20 de julho de 2025
Avaliação não solicitada
logotipo da Piktochart

Resposta da Piktochart

Thank you for your kind words and glad to hear that Piktochart has been a game changer for you! ❤️

Avaliado com 5 de um total de 5 estrelas

Excellent customer support and product.

Piktochart is by far an amazing editor, and the support team is excellent. They really seek to solve your problem and provide the best solution possible in the shortest amount of time. It is extremely unfortunate to find out that they are now becoming pay-to-use software, but the fact that they are still giving a 45-day grace period just proves that Piktochart strives to give the best experience to all users.

19 de outubro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Tricky

Tricky. You can only make 2 download for free and after you have to pay a lot of money. So you lose a lot of time for nothing.

1 de outubro de 2025
Avaliação não solicitada
logotipo da Piktochart

Resposta da Piktochart

Hi Paul,

Thank you for taking the time to share your feedback — I’m truly sorry for the frustration this caused. 🙏

You’re right that our Free plan includes 2 download credits limit, which allows users to try out the platform and export their visuals before upgrading. After those credits are used, a paid plan is required to continue downloading or exporting visuals.

That said, we’d love to take another look at your case. If you could reach out to us directly at support@piktochart.com and mention your review, we’ll be happy to review your request and see how we can help.

We really appreciate your feedback — it helps us continue improving the experience for everyone. 😊

Avaliado com 1 de um total de 5 estrelas

NO REFUNDS no matter what.

This program is not for me. It just wasn't what I was hoping for. Unfortunately, when my auto-renewal date was coming up, I was unable to login and it auto-renewed. They sent an email with a link so you can easily CANCEL your account AFTER it auto-renews (without even logging in!). But they cancel it for the FOLLOWING YEAR. When I reached out and requested a refund, they said Nope - terms of agreement are clear, NO REFUNDS. Seems like they are planning to get an extra year out of all customers since you can cancel your account without logging in after it renews, but you can't cancel it without logging in before it renews.

6 de outubro de 2025
Avaliação não solicitada
logotipo da Piktochart

Resposta da Piktochart

Hi Theresa, thank you for taking the time to share your feedback , we're truly sorry for the frustration this has caused, and I hear you.

While our Terms of Use state that we do not offer refunds once a renewal is processed, I want to assure you that our intention is never to “trap” users. In fact, we send an email reminder 7 days before any renewal is charged, so users have time to cancel or adjust their plan. That cancellation can be done from within the account, or even via our support team if you’re unable to log in.

That said, I completely understand your disappointment. Please reach out to us directly via support@piktochart.com
and mention this message so we can assist you right away.

Again, we're very sorry this has been your experience — and we truly appreciate you being a long-time user. We’ll always aim to do better and support you however we can! We look forward to hearing back from you.

Avaliado com 5 de um total de 5 estrelas

Customer service is fantastic and very…

Customer service is fantastic and very quick to respond. Customer support is very helpful in assisting with customer concerns and they are very respectful! As a customer I truly appreciate this and will continue to use this platform for presentations.

4 de outubro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great experience with Piktochart

Piktochart provides excellent tools and services to create visual content easily and professionally. What I appreciate the most is their quick and efficient customer support: I had a payment issue and it was solved within hours.

Overall, a platform with powerful features and a support team that truly delivers. Highly recommended.

24 de setembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A must for next level presentations

I used Piktochart to help me prepare my executive presentations. It really enabled me to communicate at another level and stand out, both for internal presentations and customer presentations. Great tool!

1 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Their customer support is the kindest

Piktochart is truly a standout company in the world of design tools! They make creating stunning infographics and presentations easy and fun. Their user-friendly platform is packed with features, allowing everyone—from beginners to pros—to craft visually appealing content without needing design expertise. Plus, their customer support is excellent, always ready to help with a friendly touch. It’s refreshing to see a company that prioritizes user experience and continuously updates its offerings. If you need engaging visuals, Piktochart is the way to go!

10 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I agree with the other bad review

I agree with the other bad review, I would give a 0 also...I never used the service, and they charged me and under no circumstances will provide a refund. Terrible customer service and poor management.

28 de agosto de 2025
Avaliação não solicitada
logotipo da Piktochart

Resposta da Piktochart

Hi there, we’re truly sorry to hear about your experience, and we understand how frustrating it must feel to be charged for something you didn’t get to use. The charge was processed because the subscription wasn’t canceled before renewal, and as outlined in our Terms of Use, we’re unable to provide a refund in these cases.

That said, we’d be happy to look into this further for you—please reach out to us directly so we can review your account. Thank you so much!

Avaliado com 5 de um total de 5 estrelas

Piktochart is easy to use

Piktochart is easy to use. You don't need to take time off from work to learn how to use this software. I highly recommend it!

26 de agosto de 2025
Avaliação não solicitada
logotipo da Piktochart

Resposta da Piktochart

Thank you for the kind words and great to hear that!

Avaliado com 1 de um total de 5 estrelas

Awful scammers

I would have rated 0 if I could have. I was charged without using this service. I reviewed the service and didnt feel it was something I’d uses I was charged significantly for a ‘subscription’ I was not aware of and was unable to get a refund, despite not using this service. This is like going to a shop and looking at some shoes and being charged for them simply for looking. Awful.

1 de fevereiro de 2025
Avaliação não solicitada
logotipo da Piktochart

Resposta da Piktochart

Hi Jessica, we’re truly sorry to hear about your experience and the frustration this has caused.

Our support team has already been in touch, and unfortunately, we’re unable to process a refund for the transaction that happened in March as it falls outside our refund policy. That said, I can confirm that your subscription has since been canceled, so there will be no further charges moving forward.

We genuinely appreciate your feedback and do let us know if you need anything else!

Avaliado com 5 de um total de 5 estrelas

Good tool, great support team

Piktochart is a solid, user-friendly tool that helps me turn ideas into clean, professional visuals quickly. Features are intuitive and keep improving. Best of all, the support team is remarkably responsive and genuinely helpful.

12 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great company

What a great company Piktochart is...I asked them to help me to transfer some presentations from an old account I no longer use and they did it in no time. Aside from that, Piktochart is easy to use and hopefully it will be even better with the incorporation of AI. Thanks for easing my job as a teacher.

10 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

best support

quick response and good help without conflict

6 de agosto de 2025
Avaliação não solicitada
logotipo da Piktochart

Resposta da Piktochart

Thank you for sharing your great experience with our support team! They will be delighted to hear this. 😊

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