Pilot: Collaborative Trip Booking & Planning App Avaliações 12

O TrustScore é 3.5 de um total de 5

3,5

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Detalhes da empresa

  1. Empresa de Software
  2. Hospedagem para Grupos
  3. Comércio online
  4. Agregador de viagens

Escrito pela empresa

Pilot is a collaborative trip planner that makes planning trips with friends easy, flexible, and free. Plan trips and see where friends have been so you can go, too!


Informações de contato

3,5

Bom

O TrustScore é 3.5 de um total de 5

12 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

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Avaliado com 5 de um total de 5 estrelas

Great way to keep your trip organized

Great way to keep your trip organized! Helpful planning tools and easy to use!

25 de março de 2026
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

Thanks Kate! We're glad you are enjoying Pilot so far to plan, book, and go!

Avaliado com 1 de um total de 5 estrelas

Taking forever to load

Taking forever to load. Unclear if stay was even booked although money has been drawn from my account...

7 de março de 2026
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

Hi Ryan,
We apologize for the issue you rant into that led to an abnormal load time as opposed to the error message letting you know the hotel was unresponsive to your booking attempt. As you may have seen via our email to you, your card was set to be authorized, but you were never charged and money was never transferred from your account. Thanks for giving us a chance to clear this all up.

Happy travels! - The Pilot Crew

Avaliado com 1 de um total de 5 estrelas

This was the worst experience I have…

Do not book with this company! It is a scam! I accidentally booked this company through trivago. I booked a Disney hotel which requires a confirmation number in order to book rides early through their app. All other companies provide you the confirmation number at the time of booking. This company did not explain that they do not offer this confirmation number in a proper amount of time. Therefore, I lost out on booking my rides early. I immediately tried to cancel my booking as it was a mistake. They have an automated AI bot who kept talking in circles so I requested a human to cancel my booking. The human’s name was Shawn and he immediately responded with passive aggressive responses. Then insinuated, he could not help me in any way shape or form. I then received an email from the company asking to review my experience. I left an honest review that I believe this company was scamming me and did not offer any alternatives. I immediately received an email from Shawn threatening to, keep my money but cancel my reservation since I left a honesty review that “wasn’t in good faith” to their company. So basically they got upset I left a bad review and then refused to respond or help me any further. Now I just received an email saying that my review was defamation and they are going delete it. So not only did they scam me through trivago. But because they didn’t like my HONEST review. They retaliated by keeping my money. Canceling my reservation and now manipulating reviews by deleting bad ones they don’t like. Like I’ve said before. DO NOT USE THIS COMPANY. I am now going to report them to trivago, my credit card company, Disney’s booking, and the Better Business Bureau. I highly urge anyone who has had a negative experience with this company to leave an honest review. They steal people’s money. This is a scam.

23 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

My thought going in was that Pilot…

My thought going in was that Pilot would be like TripIt on steroids - that I could easily create a chronological itinerary by forwarding confirmation emails like TripIt, but that I could also search for and select activities and keep my own notes, and all of it would integrate. But, unfortunately it did not meet this expectation. It’s not as good as TripIt in laying out the itinerary of bookings, and I found it extremely unintuitive and difficult to work in additional items and seamlessly integrate into the itinerary.

8 de agosto de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

i just was exploring your website you…

i just was exploring your website you have done an amazing job, user centric, community first, io fell in love with your travelling spirit. How lucky to stumble here. proud future user and

8 de agosto de 2025
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

Wow, thanks Sameer! I'm so glad you found us. We’re always working to make planning trips easier, smoother, and more fun for travelers like you! -yw

Avaliado com 5 de um total de 5 estrelas

Amazing App

Amazing App. Really helps with engaging some of the travelers (kids in this case) with the overall itinerary and plan. I am using it for all the planning for a future trip to Paris.

8 de julho de 2025
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

Thank you so much for the kind words, Stephen! Love hearing that we're helping bring the whole crew (even the kids!) into the planning. Hope your Paris trip turns out amazing. Let us know how it goes!
-yw

Avaliado com 3 de um total de 5 estrelas

I definitely like the potential it has…

I definitely like the potential it has but for now it still has a lot of tiny things that could work better (on the computer). On a phone the experience is rather bad (you can’t change much without things going horribly wrong. There is also no way to see things on a map.).

4 de julho de 2025
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

Hi Dirk! Really appreciated our chat earlier.

I'm sorry we couldn't fully meet your road trip planning needs on desktop just yet, as we're still focused on refining the general group trip planning experience, but I want to reassure you that many of those improvements are already on our roadmap!

We’ve got an early beta mobile app live now that includes a map view and a smoother way to edit your itinerary. We're actively improving things based on feedback like yours. Thanks again for taking your time to chat with us!

Appreciate you giving it a shot. Hopefully, we can make your next trip easier, smoother, and earn the extra star(s)!

Thanks again! -yw

Avaliado com 5 de um total de 5 estrelas

Love it so far

Love it so far! Great for planning and sharing trips.

28 de junho de 2025
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

Thanks Yuval! So glad you're loving it so far. Hope it keeps making trip planning and sharing even easier as you go! :)
-yw

Avaliado com 5 de um total de 5 estrelas

Loving building a trip on this new app

Enjoying this new app. Using it to build a custom trip for me and my family to Italy. Can select various cities, hotels, flights, activities, and even dining. This is the best trip building app out there. And while it’s new it’s really great to see the thought being put into its application and the designers are always looking for input. Try this app out for sure!

22 de junho de 2025
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

This absolutely made our day, thank you! We’re glad you’re loving the app and really appreciate the kind words! Appreciate you being part of our journey. -YW

Avaliado com 5 de um total de 5 estrelas

Great travel tool

So helpful for trip planning. Thankful that it is free as well. Wish it had a mobile app, would consider paying for it.

8 de junho de 2025
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

Thanks so much, Angeline! Really glad to hear Pilot's been helpful for your planning. And for anyone else reading... we do have a mobile app! It's live on both iOS and Android, free to use! -YW

Avaliado com 5 de um total de 5 estrelas

Great free travel planner tool

Pilot is awesome! It’s free, helped our group plan everything in one place, and even saved us money. Way better than juggling docs and texts.

8 de abril de 2025
Avaliação não solicitada
logotipo da Pilot: Collaborative Trip Booking & Planning App

Resposta de Pilot: Collaborative Trip Booking & Planning App

Ahh this makes me so happy to hear! Thanks for the kind words. So glad Pilot helped make things easier (and cheaper!) for your group. Appreciate you taking the time to share! -YW

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