Pipitea Avaliações 81

Resposta de Pipitea

Há 3 dias

Hi Debbie,

Thank you for your review.

We’re very sorry to hear about your experience and we completely understand your frustration and concern regarding unexpected charges and subscription confusion. We acknowledge how upsetting this situation must be for you, especially when you were expecting a one-time purchase and continued receiving orders.

To help us look into this properly, we will need your order number. As this is a separate platform from our support system, we’ve requested your order details via TrustPilot so we can locate your case accurately and review what happened.

Please rest assured that once we have your information, your case will be handled at the highest priority and we will work to resolve this as quickly as possible.

You can also contact us directly at: support@pipitea.com
We appreciate your patience while we work through this with you.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 3 dias

Hi P. Bales,

Thank you for your review. We truly appreciate you taking the time to share your experience.

I’m really sorry to hear about the frustration this situation has caused, especially regarding the unexpected charges and the lack of response you’ve experienced. I completely understand how concerning and disappointing that must feel.

As this platform is separate from our internal support system, I’ll need your order number to locate your account and properly investigate what happened. I’ve requested these details from you via Trustpilot so we can move forward as quickly as possible.

Once we have your information, please rest assured that your case will be handled with the highest priority and we’ll work to resolve this for you as soon as possible.

In the meantime, you’re also welcome to contact us directly at support@pipitea.com with your order details so we can assist you further.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 4 dias

Hi Catherine,

I’m truly sorry for how frustrating and disappointing this experience has been for you. I completely understand how upsetting it must feel to be told to expect an email within minutes and then not receive anything, especially after already dealing with this situation.

I also hear your concern about trust, and I take that very seriously.
This is not the experience we want you to have, and I sincerely apologize for the delay and lack of follow-through. I’m going to personally step in and make sure your case is prioritized right away so it gets the attention it deserves.

I will be handling your case myself and making sure a proper resolution is provided to you directly via email. Please check your inbox again in the next few minutes, as you should be hearing from me shortly.

Thank you for your patience while we make this right for you.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 3 dias

Hi Janice,

I’m really sorry to hear how frustrating and stressful this has been for you. I completely understand how upsetting it must feel to try to cancel future orders, not receive any response, and then see another unexpected charge appear on your account. That’s not the experience we want anyone to have, and I truly appreciate you bringing this to our attention.

I hear your concern clearly about being charged again and wanting to be removed from any kind of re-order list. Please know that I’m taking this seriously, and I will personally make sure your case is prioritized and handled with care. You shouldn’t have to keep chasing us for a resolution, and I’m committed to getting this sorted out for you as quickly as possible.

I will be reviewing your account in detail and making sure the necessary steps are taken to stop any future orders and address the charges you’ve experienced. You won’t be left wondering what’s happening, I’ll make sure everything is clearly resolved for you.

I’ve just sent you an email with more details and next steps. Please check your inbox in a few minutes, and if you don’t see it, kindly check your spam or junk folder as well.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 3 dias

Hi Debra,
Thank you for your review. We truly appreciate you taking the time to share your experience.

We’re very sorry to hear how frustrating this situation has been, and we completely understand your concerns about the pricing and not receiving a response after reaching out. That’s certainly not the experience we want for you.

To properly look into this and assist you, we’ll need your order number, as this platform is separate from our support system. We’ve requested your details via Trustpilot so we can locate your order and review what happened.

As soon as we receive your information, please rest assured your case will be handled with the highest priority and we’ll work to resolve this for you as quickly as possible.

In the meantime, you’re also welcome to contact us directly at support@pipitea.com so we can assist you further.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Atualizado há 3 dias

Hi Kay,

Thank you for your review.

We’re truly sorry to hear about your experience, and we completely understand how concerning it must be to see charges you didn’t expect. We appreciate you bringing this to our attention and want to help get this sorted out for you as quickly as possible.

As this platform is separate from our support system, we’ll need your order number to locate your account and review the charges in detail. We’ve reached out to you via Trustpilot to request this information—once we receive it, please rest assured your case will be handled with the highest priority.

In the meantime, you can also contact us directly at support@pipitea.com, and our team will be happy to assist you further.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 4 dias

Hi Judith,

I’m really sorry to hear how frustrating this experience has been for you, especially with the concerns about ongoing charges, difficulty getting support, and feeling disappointed with the value of the tea. I completely understand why this would lead to a loss of trust, and I truly regret that this has been your experience.

I want you to know that your situation is very important to me. I have personally sent you an email with a proposed resolution, and I will make sure your case is prioritized and handled with the attention it deserves. Please take a moment to check your inbox, it should be there within the next few minutes.

We are committed to improving and making things right for you, and I will be here to ensure this is fully resolved.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Hi Denise,

Thank you for taking the time to share your review and for providing your receipt number (#1292-9093). I am really sorry to hear about the frustration surrounding being charged for two orders instead of one, especially after your purchase on April 12, 2026, and I completely understand how upsetting and confusing this situation must feel when you were only expecting a single order to be processed.

I hear your request clearly to cancel the order and address the charge, and I also understand how important it is for this to be handled quickly and accurately so you are not left worrying about it. Situations like this are exactly what we want to make right as soon as possible, and I truly appreciate you bringing it to my attention.

I will personally make sure your case is prioritized, and I will handle this directly for you to ensure everything is reviewed carefully and resolved properly. You can expect a follow-up from me via email shortly, so please check your inbox in a few minutes so we can take care of this together.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Thank you for taking the time to share your review, Virginia.

We’re very sorry to hear about your experience and understand how upsetting and concerning this situation must be for you. We truly appreciate you bringing this to our attention.

In order to properly look into what happened with your order, we will need your order number, as this is a separate platform from our support system. We have also requested this information from you via TrustPilot to help move your case forward.

Once we receive your details, we will ensure your case is handled with the highest priority and reviewed as quickly as possible.

You can also contact us directly at: support@pipitea.com

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Thank you for your review, Kathleen.

I'm truly sorry to hear about your experience and we completely understand your frustration regarding the auto-shipment concern and the communication you received. I appreciate you taking the time to share this with us.

As TrustPilot is a separate platform from our support system, we need your order number in order to locate your account and fully review what happened. I’ve already requested this information from you via TrustPilot to help move things forward.

Once I have your details, your case will be handled with the highest priority so we can work toward a proper resolution as quickly as possible.

If you need any further assistance in the meantime, you can also reach us directly at support@pipitea.com.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Hi Gracie,

Thank you for taking the time to share your review. I’m so sorry for how frustrating this has been for you. I completely understand how upsetting it is to be charged for something you didn’t order or want, and then not receive a response after reaching out multiple times. That’s not the experience you should be having.

Thank you for taking the time to share your review and bring this to our attention. Your concerns about the unexpected charge for the recipe book and the lack of response to your emails are being taken very seriously, and we are working to improve both our checkout clarity and response times so this doesn’t continue happening.

I’m going to personally step in and make sure your case is prioritized right away. I will review everything and handle your situation directly to provide a proper resolution via email.

Please check your inbox in the next few minutes, I’ll be reaching out shortly.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Hi Wilma,

Thank you so much for sharing your kind review. We’re truly happy to hear that you’re enjoying the taste of PIPI TEA and that it brings you a relaxing feeling.

We also appreciate you giving our tea a try after hearing about its potential benefits. It means a lot to us to know it’s become part of your routine and that you’re so glad you did.

Warm regards,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Hi Colleen,

Thank you for taking the time to share your review. I’m really sorry to hear how upsetting this experience has been for you, and I completely understand why you’d feel this way after seeing charges you didn’t expect and not getting the cancellation handled right away. That’s incredibly frustrating, especially when you’ve already reached out to resolve it.

Thank you for taking the time to share your review and bring this to our attention. Your concerns about the subscription renewal, the additional order, and the lack of timely cancellation are all being taken very seriously. This is not the kind of experience we want anyone to have, and we are actively working to improve how these situations are handled so there is more clarity and faster support.

I’m going to personally step in and make sure your case is prioritized and reviewed in detail. I will handle this for you directly and provide a proper resolution via email so everything is clearly addressed.

Please check your inbox in the next few minutes, I’ll be reaching out shortly.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Thank you for taking the time to share your review, Cathy Araskewitz.

We’re very sorry to hear about your experience and we understand how frustrating and upsetting this situation must have been for you. We truly appreciate you bringing your concerns to our attention.

In order to properly investigate what happened with your order, we will need your order number, as this is a separate platform from our support system. We have also requested this information from you via TrustPilot to help move your case forward.

Once we receive your details, we will ensure your case is handled with the highest priority and reviewed as quickly as possible.

You can also contact us directly at: support@pipitea.com

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Hi Lisa,

Thank you for taking the time to share your review. I’m so sorry to hear how upsetting and stressful this experience has been for you. I completely understand how concerning it must feel to see unexpected charges, have difficulty canceling something you did not intend to sign up for, and not be able to reach us through the usual channels. The issues you mentioned with the phone number, the cancellation link leading to an error page, and not receiving a response to your email are especially frustrating, and I truly empathize with how this has impacted your trust.

Please know that your situation is being taken very seriously. I will personally make sure your case, including orders #242385 and #2101375, is prioritized and handled with urgency. We are committed to improving both our communication and cancellation processes so situations like this are resolved quickly and clearly.

I will be reviewing your account directly and will provide you with a resolution via email. Please check your inbox in the next few minutes, I want to make sure you have clarity and peace of mind as soon as possible.

Thank you again for your review and for bringing this to our attention.

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

Há 5 dias

Thank you for taking the time to share your review, C. Moore.

We’re very sorry to hear about your frustration and understand how concerning it must have been to see a charge that didn’t match your expectations. We truly appreciate you bringing this to our attention.

In order to properly look into what happened with your order, we will need your order number, as this is a separate platform from our support system. We have also requested this information from you via Trustpilot to help move your case forward.

Once we receive your details, we will ensure your case is handled with the highest priority and reviewed as quickly as possible.

You can also reach us directly at: support@pipitea.com

Sincerely,
Megan from Pipi Tea

Resposta de Pipitea

6 de abr. de 2026

Hi Doug,

Thank you so much for your review and kind words! We’re thrilled to hear that you loved both the tea and your overall experience with us.

Your support truly means a lot, and we look forward to serving you again soon!

Warm regards,
Megan from Pipi Tea

Resposta de Pipitea

7 de abr. de 2026

Hi Jeff,

Thank you for your review, we truly appreciate you taking the time to share your experience.

We’re very sorry to hear about your concerns regarding unexpected charges and understand how frustrating and concerning that must feel. Your feedback is important, and we completely empathize with the situation you’ve described.

To properly look into this and assist you, we’ll need your order number, as this platform is separate from our internal support system. We’ve requested your details via Trustpilot so we can investigate your case further.

Please rest assured that once we receive your information, your case will be handled with the highest priority and we’ll work quickly toward a resolution.

You’re also welcome to contact us directly at support@pipitea.com for faster assistance.

Sincerely,
Megan from Pipi Tea