We purchased several Shopify themes from this company, a few years later they issued DMCA take downs to stores for the purchased themes. We were able to get these reversed as we had proof of purch... Ver mais
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Veja o que dizem as avaliações
We bought themes from PixelUnion/Out of the Sandbox for a dozen plus merchants, and they are bulk DMCA'ing them even though they were all purchased legitimately. Shopify gives you 3 days total to get... Ver mais
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They destroyed my store for 2 days with an automatic DMCA knowing I had purchased their theme but their registering app does not work. They didn't care at all. Also their update app is a failu... Ver mais
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Pixel union has good templates. I have Empire template for my own Shopify store. But take care because the technical support is very very slow. So if you have your own developer, you can go wit... Ver mais
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Detalhes da empresa
Escrito pela empresa
We make Shopify themes, apps, and build custom sites and stores for the world's best brands and creators. Pixel Union is a Victoria-based design agency that specializes in ecommerce. We make themes and apps for platforms like Shopify, BigCommerce, WordPress and Tumblr. Our products have been used by millions of people and brands, including MoMa, Tesla, the White House, the Tonight Show, the LA Lakers, the BBC, and more
Informações de contato
Broad Street 1221, V8W 2A4, Victoria, Canadá
- info@pixelunion.net
- pixelunion.net
1,5
Muito Ruim
29 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
You cannot change font size in the app
You cannot change font size in the app. Support directs you to someone that you have to pay in addition for paying for the app who has expertise in changing the code to make the fonts readable. Will never buy from them again.
4 de novembro de 2022
Avaliação não solicitada
Resposta de Pixel Union
Hi Cindy,
Thank you for sharing your experience.
Our themes are designed with customizable settings within Shopify’s theme editor, but advanced modifications like custom font sizing may require coding expertise, which falls outside our standard support scope as outlined in the policies listed on our website.
We recommend verified customers contact our support team directly for assistance, and for advanced setup or help with customizations, consulting a Shopify Expert is often advised.
Regards,
Pixel Union
I will never buy anything from these developers again
The demo store built with Pixel Union's Superstore theme looks good, but in reality, the theme is riddled with bugs.
1. Tag filtering on collection pages breaks when a user goes from page 1 to page 2. Contacted their support, and they verified that it was a bug and just told me to wait for a theme update. Maybe they will grace us with fixing a critical bug.
2. The videos added to the product page media get bugged and are impossible to play. Support verified that it's a bug. Same as above.
3. Finally, I recently asked Pixel Union to apply a couple of simple, basic changes to my theme (that other theme developers have done quickly and easily for me), and they told me that I have to separately pay for a developer to make these basic fixes.
Save your money. The theme's quality and Pixel Union support will disappoint you. It's not worth 300 dollars. I will never buy anything from these developers again.
22 de outubro de 2022
Avaliação não solicitada
Resposta de Pixel Union
Hi there,
Thank you for your detailed feedback.
For clarity, all known bugs that are store breaking, meaning the customers are unable to checkout, are patched up by our technical team during the support interaction.
For all non-store breaking bugs, these are addressed through scheduled updates aligned with Shopify’s platform changes and quality standards.
All features and functionality seen in any of our demo stores can be configured directly via the Shopify Theme Editor, which means that there is no customizations or additional development needed to achieve a desired look seen in a demo store.
Support is available to merchants with a valid license as per the support policy published on our website. Support does not cover customizations, third-party apps, or functionality outside the theme’s documented features, as outlined in our Support Policy.
Regards,
Pixel Union
Good design, worst customer service.
Unresolved issues with almost non-existent customer service. I'm writing this review here since my request to resolve the issue on my website have been not resolved in 4 days. We are a loyal customer of Pixel Union. We used their theme for 2+ years and decided to purchase their Atlantic premium theme . We encountered a problem on our mobile version, our hamburger menu not showing, which is a major issue especially for our customers who wanted to browse our products on their mobile phone. I have emailed the team, but the only answer I get is from Derek who said the team will 'checking' this issue 'soon' once they have granted a permission to access our website. And guess what, when we checked on our admin, they haven't access our website to check our issue :/
17 de maio de 2022
Avaliação não solicitada
Resposta de Pixel Union
Hi there,
Thank you for sharing your experience and for being a loyal customer.
Our support team typically responds within 1–3 business days and requires permission to access stores to investigate issues properly as noted in the support policies on our website.
If a collaborator access request was sent, we require confirmation once it has been accepted as we are not automatically notified when this is completed. This would be advised in the reply sent by the support agent once the request is sent from our end.
If you’re still experiencing issues with the theme on mobile, please reach out to us via the Help Center.
Regards,
Pixel Union
Been waiting for Three days for a…
Been waiting for Three days for a response from Pixel Union regarding images on Pacific. The only response we have so far, is from "Myles" saying they will be in touch and not to submit additional tickets or else we would go to back of the line. Our site is down because of this issue. I would recommend not buying from a third party as you will get stuck between Shopify and the so called "Partner"
26 de novembro de 2021
Avaliação não solicitada
Resposta de Pixel Union
Hi there,
As per our support policy, we aim to reply within 24 hours; however, please allow 1-3 business days.
Response times may vary based on ticket volume and complex issues may take longer to resolve if they require additional research or consultation.
If you’re still experiencing issues regarding the images in your Pacific theme, please reach out to us via our Help Center.
Regards,
Pixel Union
No Technical Support
Pixel union has good templates. I have Empire template for my own Shopify store.
But take care because the technical support is very very slow.
So if you have your own developer, you can go with them, otherwise you have to think
4 de outubro de 2021
Avaliação não solicitada
Resposta de Pixel Union
Hi Gamal,
Thank you for your positive comments about the Empire theme!
For clarity, our support team typically responds within 24 hours, with up to 3 business days during high-volume periods, our response times may vary based on ticket volume.
With that said, our backlog during the time of your review was unusually high, but I’m happy to report that our wait times have since been consistently lower; often within hours!
If you need any assistance with your theme moving forward, please don’t hesitate to contact us through our Help Center.
Regards,
Pixel Union
Unresolved theme issues
I'm writing this review here since the review I wrote on their website never got published or was deleted. We are a loyal customer of Pixel Union. We used their Wholesale app for 6+ years and decided to purchase their premium theme Superstore. That was the worst decision we made.
Since the day the theme was online our wholesale customers were not able to go to the checkout anymore. It was random, some customers could, some didnt. Pixel Union support failed to find the issue and now, two months later, we are loosing orders, money and customers because of it. On a weekly base we have customers emailing or calling us that they can not place an order. They get frustrated and we can't blame them, it's 2021 and making a simple online order is not possible. It's ridiculous!
The only answer we get from Pixel Union support is that they can't replicate so it must be a customer issue. This is crazy if you see the amount of customers having this issue.
I would strongly advise not to work with Pixel Union for now and for sure not to purchase the Superstore theme or Wholesale club app until they resolved the issues.
Edit:
What company replies 4 years later on a review? 🤣
8 de março de 2021
Avaliação não solicitada
Resposta de Pixel Union
Hi Gianni,
We appreciate your loyalty and feedback regarding your experience with the Superstore theme!
For clarity, the B2B Wholesale Hub app (formerly Wholesale Club) is no longer affiliated with Pixel Union and is supported by Orbit apps.
Our themes and apps are tested to meet Shopify’s standards, but issues can sometimes arise due to specific store configurations or third-party integrations, as per the policies found on our website.
If you’re still experiencing issues within the Superstore theme, please reach out to us via the Help Center.
Regards,
Pixel Union
Awful
Awful. The theme we purchased and use from them all of a sudden has a huge bug. When sorting by Newest product on any category it only lists half the products. The other half of the page is blank. Horrible experience for a customer.
I contact Pixel Union support. Takes forever for them to respond. And finally when they do, they blamed it on an app on my page. The app was removed and the problem still persisted. Pixel Union then confirms it's a bug in their theme. That it would be fixed with an update in a week.
A week later, nothing. I contact them again..Wait days for them to respond. Finally they do and say there is no timetable in sight for them to fix this problem. That it's a much larger problem than they realized (duh!) and it will take much more time.
Just horrible. We're going to switch themes and get away from anything having to do with this developer. Awful support, buggy themes..No thanks!
3 de setembro de 2020
Avaliação não solicitada
Resposta de Pixel Union
Hi Joshua,
Thank you for your feedback.
As per our support policy, we aim to reply within 24 hours; however, please allow 1-3 business days. Response times may vary based on ticket volume and complex issues may take longer to resolve if they require additional research or consultation.
For clarity, our premium themes are tested extensively and supported to meet Shopify standards, but occasionally bugs related to specific features may arise.
All known bugs that are store breaking, meaning the customers are unable to checkout, are patched up by our technical team during the support interaction.
For all non-store breaking bugs, these are addressed through scheduled updates aligned with Shopify’s platform changes and quality standards.
Regards,
Pixel Union
Waste of Money
Bought a theme for $180, you can customize very little and they don't help if you have any questions or problems. it's a waste of your money!
14 de agosto de 2020
Avaliação não solicitada
Resposta de Pixel Union
Hi Paul,
Thank you for your feedback.
For clarity, our themes are premium products designed for long-term use on the Shopify platform and are actively maintained to align with Shopify’s technical standards.
If a feature request falls outside current theme capabilities, this is passed along to our development team but may not be addressed immediately.
For any features, customizations, or functionalities that are essential for your store and need to be implemented immediately, we recommend working with a Shopify Expert.
This includes, but is not limited to, any theme customizations that cannot be configured within the Theme Editor that are outside of the theme's builtin functionality, and any third party app implementation, troubleshooting, or customization.
Regards,
Pixel Union
Stay away..
Stay away... Bought the theme Empire, and i has HUGE load times on some categories. They refuse to help, keep telling me i need to wait for an update, and that the issue i have is out of their scope... A plain install has the same speed issues, and they won't help me. What a waste of 180$. Stay away from these guys, they do not care, once you have paid. They would rather waste time discussing than helping, and they really don't read your emails, they just do a fast rundown, and answer what they think is in your email, which makes the support process even more frustrating.
16 de abril de 2019
Avaliação não solicitada
Resposta de Pixel Union
Hi there,
Thank you for your feedback on the Empire theme!
For clarity, our themes are built to meet Shopify’s development standards and are successfully used by thousands of merchants across varied store setups.
Requirements, however, are not to be confused with optimizations.
We are here to support the built-in functionality of the theme, but are not able to troubleshoot any performance issues caused by customizations or help with SEO optimization. For these types of concerns, we recommend working with a Shopify Expert who can tailor a plan specific to your store’s industry.
It’s also important to note that the Empire theme includes lazy-loading for a faster user experience, but online speed tests do not recognize this feature so the displayed results are not always indicative of the actual performance.
Regards,
Pixel Union
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