PlanetDirect Avaliações 25

This scammer of a company sold to me a damaged and poor quality Khul standing fan on Amazon UK. They make the return process difficult for customers. You have to pay for the return, refund are delayed and no communication whatsoever. I regret having to order from this company. It is not even clear their line of business. They advertise to sell baby gifts, now selling fans? Scammers

Admittedly I was drawn to these more so because of the babythree side than the werebears. Happy with the ones that were shipped out to me however, a friend brought to my attention that you get them in Smyths now for £19.99 instead of the pre-sale price of £24.99 - which honestly just annoys me and makes me think twice before buying any new releases of babythrees here in the UK!!

They were very good at responding back to queries. Decided to purchased 4 of their raised beds. They actually arrived a day early at no additional cost to us. Very well packed items, so nothing damaged. Have put the raised beds together easy instructions. Look sturdy without compost at present. They look amazing cannot wait to start using them in March.

You help me to find a glove puppet that my granddaughter carries everywhere with her. If lost the world would come to an end. She is only 20 months old.

Great delivery service and very prompt. Quality product which I have purchased several times. Value for money. Product enhances game play. I can recommend

Great service thank you replied to my email fast and was efficient with my request and super polite

Fabulous service

The two people I was dealing with holly &Taylor were very good @ responding to my emails about my faulty battery ever time they then ashore me that once we got the correct serial number then it would all get sorted & to there word it did very good customer service for both of they

Had a query on a product I received and had great service from Taylor. Very prompt, very helpful and efficient. A credit to the company. Issue resolved very quickly. 5 stars.

Great product just what was looking for

Unfortunately product received was damaged however communicated with Taylor who provided a 5 star service and was very prompt and rectified the issue. Absolutely fantastic customer service which unfortunately nowadays is rare.
We’ll done Taylor a real credit to your employers.

I ordered a kids pool from Groupon that is shipped by this company.
It suggests an estimated five working days delivery and I’ve now been waiting for three weeks.
We’ve missed the heatwave, resulting in me buying another pool for the kids while we wait for this bigger and better one to arrive. Now set to miss the second heatwave too!
After sending multiple emails, somebody finally replied to tell me it was lost in transit.
Instead of immediately sending a new one as quickly as possible, they asked if I’d like them to send it again and despite replying within five minutes, another two days has since passed without confirmation that they have done that.
I emailed again today to ask if they have shipped it and again, no communication back.
By far the worst company I’ve dealt with on Groupon and based on my experience so far, one I’ll be checking the small print to avoid buying from again.

This is a great company to deal with had a bit of a mix up with the order but sorted out very quickly would order from this company again that's Planet Direct

Bought a water gun and it was brilliant - love it! It was delivered quickly and was very good quality, as expected. Would happily shop here again!

Ordered the hydroblast water gun and it's so cool! Always using it to prank my girlfriend or water the plants in a fun way. Package came super quick and highly recommend.
Thanks!

Arrived in great condition and on time thanks

Fast delivery and product was exactly
As specified and Image shown

There was an issue with my original delivery and the customer service was so helpful and quick to respond. Corrected the mistake quickly and when the correct product arrived it was good quality and exactly what I wanted.

Just want to say a big thank you to Taylor! Very professional, excellent customer service! Sorted the issue out very promptly. Would definitely buy there again due to Taylor’s excellent customer service. Thank you again :)