Customer Service is Awful
I agree with others that the Customer Sevice from Plant People has become awful. I had a very positive experience with them 3 years ago but it seems completely replaced with AI.
My most recent experience with them was being selected as a winner of one of their Instagram giveaways over 2 months ago. I responded less than 24 hours later to arrange shipping the prize but they never replied, despite me sending multiple messenges and emailing customer support just resulted in something to the effect of "we'll get our social media team to reach out to you" (and then no response). Also, the "support" seemed like AI bots. Such a shame as this company used to have heart + I think the products are cool too (though their claim of being "regenerative organic" I don't think is so honest either...)








