I've already written a review and just so you know making someone wait for there cashout then expiring it before it ever cleared is definitely against any kind of guidelines. I'll be looking for someo... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The payout structure is heavily flawed, but I did receive rewards multiple times. However, I was supposed to receive a $150 pre-paid Visa Card reward on March 10th. It is now May 16th and it is still... Ver mais
I have really enjoyed the Mobius app and the variety of games etc. The ONLY issue I've had is with my cashouts. I've not received my cashouts on the date stated, (support helped resolve the first one... Ver mais
A empresa respondeu
Wish payouts stuck to the allotted deposit/release date, but you do get paid. It may take a while and I know they are a small company so they don't have enough people to get things done quickly. The g... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
1+ million active users. Mobius pays you to play. Our cross-platform system lets you earn real rewards through everyday activities. People come to Mobius to enjoy games, discover new ones, and earn rewards while doing it. Where can you use Mobius? 📱 Mobile (Android) 💻 PC Whether on desktop or Android, Mobius is designed to help you explore, earn, and uncover new favorite games every day. Join us on our mission to become the world’s leading rewards platform.
Informações de contato
1, Shenkar Street, Herzliya, Israel
- info@playmobius.com
- playmobius.com
2,1
Ruim
157 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 93% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Falsely Banned After Spending Money – No Help, No Accountability.
I would strongly advise anyone to stay far away from Mobius Gaming. This has been one of the most frustrating and unfair experiences I’ve had with any app, especially one that involves spending real money.
My account was suddenly banned for “accessing from a non-supported country” — which makes absolutely no sense because I live in the United States, and the app itself clearly states it is intended for U.S. users. I have not traveled, used any VPN, or done anything that would justify this claim.
What makes this even worse is the timing: this happened after I had already spent money in the app, which feels extremely suspicious and honestly predatory.
When I reached out for help, the experience somehow got even worse:
Their in-app AI support admitted the situation didn’t make sense and said they would escalate it with a ticket.
But their email support completely contradicted that, insisting I was not in the U.S. and refusing to do anything about it — no investigation, no fix, and no compensation.
So basically, one side of their support acknowledges the issue, while the other shuts you down with a copy-paste response and leaves you stuck.
This is unacceptable for any company handling user accounts and money. There’s no accountability, no consistency, and no real support when something goes wrong.
Between the false ban, the loss of money, and the completely useless customer service, this app feels like a scam disguised as a rewards platform.
Save your time and your money — do not use this app.
2 de abril de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Brandon,
Thanks for sharing this with us. That sounds like a horrible experience, and we would like to look into it personally.
Do you mind sharing with us your login email?
Mobius team
Just because I had a game downloaded it…
Just because I had a game downloaded it banned me for suspicious activity and said I had to lose my rewards and start over!!! That's a bunch of crap!!!
2 de abril de 2026
Avaliação não solicitada
Resposta da Mobius
Doug,
We're sorry you feel this way. Do you mind sharing with us your login email so we can look into it?
Mobius team
It just a waste of time you play for…
It just a waste of time you play for hours to make it to cash out you wait 5 days just for it to be reviewed and then it's say waiting for approval. You filed a ticket and still nothing.
19 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey David,
Sorry for this bad experience. Do you mind sharing your login email and whether you cashout is still pending? We'd love to turn this experience around for you.
Mobius team
I have been playing with Mobius too long to be robbed but they did it anyway. *BEWARE OF THIS SCAM APP!!!*
I would give this company a zero or a negative rating if at all possible. The customer.service is not up to par with what they are trying to sale. I say sale but I mean that in a street hustler saying a piece of fake jewelry type of way, meaning they are liars and will make you work hard completing quests they never intend to pay you for. They will find some terms of service line to pretend you are doing something fraudulent or malicious as soon as you reach the redemption threshold and attempt to redeem what should be rightfully yours.
There are lots of legit play for pay apps out there but this is not one of them, so you should avoid wasting your time and energy with this pathetic attempt at a real app. Literally any other app is worth trying, save yourselves now, Uninstall their imposter app and move on .
27 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Edward,
We are so sorry for the frustration this has caused. This is definitely not the experience we want to provide our users, and we completely understand why you're upset.
Could you please share your email address with us? We would like to look into this issue directly and get it resolved for you as quickly as possible.
Best,
Mobius Team
First cashout received after 40 days. I have now been waiting 11 days and counting on the second. Will keep you updated.
I have been waiting for my cashout for 37 days. It still says waiting for approval. Two support tickets have been submitted and the only reply I received on either was "we'll have the finance department look into it." That was three weeks ago and not a word from them since. The support bot suggested submitting a third ticket and when I agreed the support bot stopped working. Now all I get is "I'm sorry, I have encountered an error. Please try again." I have enough earnings for a second cashout but I can't submit it until they fix the first one. This is very disappointing.
UPDATE: After 40 days I have finally received my cashout. It took a long time but they did finally correct the situation so I will give them a second chance. I have submitted a second request which the app says I should get within 5 days. If they have sorted their issues and pay this second cashout on time I will update this review and my rating. This could be a very good app if they can overcome the long waits.
UPDATE 2: It seems the 5 days was only the initial waiting period which they have increased from the 1 day that it used to be. So it is now a 5 day wait before the cashout is even sent to be reviewed even though it clearly states that you should get your money at the end of those 5 days. I really don't understand how they thought that would solve their problem. With that 5 day waiting period and the 6 days this cashout out has been waiting for approval I am now up to 11 days and counting waiting on this second cashout. It really is a shame. They just added a bunch of new games that I would love to try out and earn some rewards for, but I just can't bring myself to do it knowing I will have to wait such a long time to get paid. I had hope after they finally took care of the first cashout, but it's right back to the same long wait.
26 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Doug,
Can you please confirm if you've received your cashout? We want to make sure this matter was resolved and you received the rewards you deserve.
Mobius team
My first claim took forever now my…
My first claim took forever now my second claim is taking even longer.. its been months.. still nothing
22 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Penny,
I’m going to be completely straight with you: reading that this is your second claim and it’s taking even longer than the first is incredibly frustrating for us to hear. It’s one thing to have a one-time delay, but waiting months for a second payout is flat-out unacceptable. We hear you, and we aren't going to hide behind "startup life" as an excuse for that.
The truth is, we hit a massive growth spurt and our manual processing simply couldn't keep up with the volume. We’re working around the clock to clear this backlog and, more importantly, to automate the system so "months of waiting" becomes a thing of the past.
Please share your login email with us right here. We want to pull up your specific history, see exactly where these two claims are stuck, and push them through. We’re a small core team, but we’re committed to making this right for you personally.
Give us the chance to fix this.
Best,
The Mobius Team
Slow asf
Quick to cash out, but to be able to receive your cashout is slower than molasses in the winter. Only complaint I got really. Waiting up to 16 f'in days
19 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Don,
I’m going to be straight with you: 16 days is way too long. "Slower than molasses in the winter" is a painfully accurate way to put it, and we hate that this is your experience.
It’s especially frustrating for us to hear because we’ve worked hard to make the actual "cash out" button-click quick and easy, but our backend fulfillment just hasn't kept up with how fast we’ve grown. We’re a small startup, and we’re learning the hard way that our manual processing systems are hitting a breaking point.
We’re 100% committed to fixing this so that the actual payout is as fast as the rest of the app. We don't want this to be the one thing that ruins Mobius for you.
Could you share your login email with us? I want to get the team to pull up your request immediately and move it to the front of the line.
Let us make this right.
Best,
The Mobius Team
Great app when everything is working correctly.
Too many delayed payouts.
17 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Freddie,
We hear you, and we’re not going to sugarcoat it—the payout delays have been a major issue. We’re a small team, and we’ve been completely overwhelmed by how fast Mobius is growing.
We are working around the clock right now to overhaul our entire process so these delays stop happening. We want the payout to be as smooth as the rest of the app.
Could you share your login email with us? We’d like to look into your account immediately and see what we can do to help get things moving for you.
Best,
The Mobius Team
Thanks Mobius
I would like to revise my review apparently the CO is legit and I am going to get paid, and I'm going to change my stars to 5 for responding to me
26 de fevereiro de 2026
Avaliação não solicitada
Resposta da Mobius
UPDATE: Thank you for updating your review. We would highly appreciate if you can update the beginning of your review so it reflects the updated status. Thank you again!
Is there anything more we can you with, Richard?
Mobius team
--------------
Hey Richard,
I’m going to be 100% real with you: hearing that you think we’re "playing games" or that our users are fake is horrible for us to hear. We aren't a bot or a scam; we’re a small team of real people behind Mobius, and we’ve clearly dropped the ball on our communication with you.
The silence on our end isn't because we’re hiding—it’s because we’ve been completely overwhelmed by how fast we’ve grown. We’ve focused so much on the app itself that our support and payout speed have lagged way behind. That’s on us, and we own it.
We want to prove to you that we're legit. Please share your login email with us right here. I want the team to pull up your account immediately, see why you haven't received an email, and get your payout moving.
Best,
The Mobius Team
Terrible Support & Service
Terrible support.
It has been 2 weeks and I am still waiting for approval for my rewards. After 25 minutes messing with terrible AI support, I was finally able to open a ticket,it's been 4 days since I opened a new ticket and still have not received a reply nor my cash rewards. I also have over a dozen quests that have not been given credit for after spending money to make sure they were completed in time. I am unable to cash out any more winnings until my "approval" for my last cash out comes through. I'm sure this review will not help matters either but it needs to be heard.
3 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Kim
I’m reading this and, honestly, I don't blame you for being fed up. Spending money to complete quests only to get stuck behind a "terrible AI" and a silent ticket for 4 days is a massive failure on our part. That is not the experience we want for anyone.
The truth is, we’re a small team and we clearly haven't scaled our support or our "approval" process as fast as the app has grown. We’ve left you in limbo, and that’s on us.
I want to bypass that ticket queue and the AI right now. Please share your login email with us here. I’ll have the team manually pull up your account, look at those dozen missing quest credits, and get your pending approval pushed through so you aren't blocked anymore.
Your review does help matters, it's exactly the reality check we need to hear to fix this. Give us the chance to actually show you we're real people trying to make this right.
Best,
The Mobius Team
I built up $300 credit in my account…
I built up $300 credit in my account after spending over $250. Once I hit $75 cash out it has been pending two months. Now if I enter ticket it's auto closed.
12 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Clint,
I’m reading this and honestly, this is really no ok from our end. Seeing that you've been stuck in limbo while we've been growing is a massive reality check for us. It’s not fair to you, and it’s not how we want to run this company.
We want to make this right and prove we're legit. Can you drop your login email below? I’m going to personally make sure our team finds your account and clears whatever is blocking your rewards.
Best,
The Mobius Team
Scam app
At first this seemed like a good app but as soon as you reach the 45 cash out good luck receiving it. Support does not answer and just closes tickets and leave your 45 dollars pending. Don't waste time spending any money because you can earn pass the 20 dollar cash out.
10 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Shelly,
I’m reading this and honestly, I don't blame you for being frustrated. Reaching a $45 milestone only to have your tickets closed and your cashout left pending is a massive failure on our part. That is not how we want to run this app.
The truth is, our automated support system has been failing our users as we've grown, and seeing "closed" tickets without an answer is flat out wrong. We are a small team of real people, and we're currently overhauling our entire process to make sure this stops happening.
We want to prove to you that we aren't "playing games" with your time or money.
Can you share your login email with us here? I’ll have the team manually pull up your account, find those closed tickets, and get that $45 payout moving immediately.
Best,
The Mobius Team
Bruh
Love the app but the wait pending cashout are getting ridiculous and old
11 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Brandy,
I’m so happy to hear you love the app, but I am truly sorry the wait times have been so frustrating lately. We know that "Pending" screen gets old really fast when you're excited to see your rewards.
As a small team, we’ve been working around the clock to catch up with our recent growth, and we feel terrible that it's slowed things down for a great user like you. We definitely want to get those rewards into your hands as soon as possible.
Could you please share your login email with us? We’d love the chance to manually pull up your account and get that pending cashout approved for you right away.
Best,
The Mobius Team
Update, account reinstated, rewards approved. Hoping for the best
UPDATE, since the response here my account was reinstated, and my payout was approved.
i hesitantly hope for the best, because prior to the below problems it really had been one of the best offers apps available.
will update again if things change.
started out great, got my first reward with no incident. when it came time for my second I had been willing to give them the benefit of the doubt when my $25 payment was delayed. it did end up coming a few days late. however after requesting my $45 reward, which I received a majority of due to making in-app purchases because of an advertised promotion for 100% cash back on in-app purchases. I request my withdrawal, a few days pass, and as it nears the expiration time on the timer for my payout suddenly without explanation my account is suspended for "suspected fraudulent activity" without explanation, and trying to get a hold of support is nearly impossible The support email on their website does not work you have to submit a ticket through the application that logs you out over and over again because you have a banned account and you have to fight with an AI chatbot to get it to let you start a support ticket. I've gotten one response, explaining the reason for The restriction on my account is due to making purchases, so the advertise a promotion saying make purchases, then suspend your account because of the purchases that they were promoting in their cash back offer. they have requested that I send them receipts of my purchases, and in the beginning I was a bit peeved but I said fine I understand that there's not just their hands involved and maybe the original offer provider needed the information or something. I said okay fine send receipts of everything, to the email that they provided in their response, and I uploaded them in the support chat thing in app, I provided the requested documentation over a week ago now. mind you this was not my first interaction with their customer service, and in the first response to my original support ticket on this matter I had a response within a few hours. and it was on a weekend, similar in my original cash out problem not a long wait time. it's been over a week and I've not received confirmation they have received my documents, I have not received a estimated timeline, I've received no actual customer service in any sense. I've opened multiple support tickets as that's what their chat bot insists that you do, and they close my requests for support without response The original request is still open with still no response. had this been a matter of rewards not being paid and I did not have my own money involved I would be annoyed and frustrated but I would just let it go. but they in their terms of use over and over again say there is no cost to user, and then they advertise 100% cash back bonus deal it wasn't through the gaming partner or anything like that it wasn't through the original offer provider it was through Mobius directly, it was for any game that I had downloaded through them up to $50. so you directly advertise an offer, you get me to spend my money, and I do so because I'm of the understanding that within a few days I will receive this money back. The only reason that I spent that money was due to their promotional offer.
and suddenly when the clock is about to run out on the amount of time remaining for me to receive my payment instead of logging into find My reward card I log into see account suspended.
I really had hoped that they were going to come through resolve the issue, or communicate literally at all and update me on what was going on.
but here we are, no response, no resolution.
28 de fevereiro de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Carrie,
It’s great to hear you love the app, but honestly, it kills us to know the "ridiculous" wait times are ruining the experience for you. You’re right, it is getting old, and we want to make it right.
The truth is, we’ve grown way faster than our small team can keep up with, and our manual payout process is the bottleneck. We’re working hard right now to automate this so that "pending" becomes a thing of the past.
We don’t want to lose a fan of the app over this.
Could you drop your login email here? I’ll have the team pull up your account immediately and get that cashout moving so you can get back to actually enjoying the app.
Best,
The Mobius Team
It's shit don't use it they blocked a…
It's shit don't use it they blocked a 45$ payment after making me wait 6 days my other two redemption went through fine. App is sus af
5 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Lee,
I am truly sorry about the frustration this has caused. It’s never our intention to make anyone feel like the app is "sus," especially after you’ve already had two successful redemptions with us.
We’re a small team, and as we’ve grown, some of our automated systems have been a bit too sensitive, which can lead to blocks that shouldn't be there. We feel terrible that this happened to you, and we really want to make it right.
Could you share your login email with us? We’d love the chance to look into your account immediately, clear up that $45 payment, and get everything back on track for you.
We appreciate you sticking with us while we work through these growing pains.
Best,
The Mobius Team
If I could give it a negative star I…
If I could give it a negative star I would they do not cash out its been over a month for me and it still says waiting approval
3 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Darrel,
This is a tough one to read, and I truly hear how frustrating it is to feel like you're stuck in a loop for over a month. Waiting that long for "approval" is not the experience we want for anyone, and we are genuinely sorry for the silence on our end.
The truth is, as a small startup, we’ve been growing faster than our current approval process can handle. We’re working hard to fix these bottlenecks so that "waiting for approval" doesn't become a month-long ordeal for our users. We are here with the best intentions and really want to make this right for you.
Could you please share your login email with us? We’d like to have the team manually pull up your account immediately, see exactly what is holding up that approval, and get your cashout moving.
We’d appreciate the chance to earn back your trust.
Best,
The Mobius Team
Successfully cashed out twice so far
Successfully cashed out twice so far. Had a few issues but support responded quickly and fixed them. Overall good experience with a bit of patience.
2 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Thanks for sharing your feedback, Hannah :) We're excited to have you with us
I love the app it pays good the cash…
I love the app it pays good the cash out time needs to be shorter but it's fun
1 de março de 2026
Avaliação não solicitada
Resposta da Mobius
Thanks so much for sharing your feedback, Jimmy!
We're glad to have you with us :)
I'm rating this at a 2 star for now…
I'm rating this at a 2 star for now because I just downloaded it about 5 days ago. I cashed out 15$ about a little over 3 days ago. I'm still waiting for approval. If I get my 15$ by tomorrow night. I'll rate at least 3 or 4 stars. It depends and I'm seeing reviews that are bad for this app. So, tomorrow night will be the true review I give it.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Johnny,
Welcome to Mobius! We really appreciate you giving us a shot, and honestly, we totally respect the "wait and see" approach. A 2-star rating is fair when you're left waiting for an approval that should be faster.
We’re a small team and we've been growing so fast that our approval queue has gotten a bit backed up. We are truly sorry for the delay, but we'd love to take you up on that challenge and get this sorted before your "tomorrow night" deadline.
Could you share your login email with us right away? If you send it over, I’ll have the team prioritize your account and look into that $15 cashout immediately.
We’d love the chance to earn those extra stars and keep you as part of the community.
Best,
The Mobius Team
Update
UPDATE: It did take longer than expected, however Mobius did process my withdrawal and I received the money in my PayPal. It is a good platform, was a little frustrating but I don't think it was anything intentional, just a miscommunication.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da Mobius
Hey Trevor,
I am truly sorry for the experience you’ve had. Reading that you’ve been waiting a month and even our support tools haven't been working for you is really upsetting for us to hear. That is not the way we want to welcome anyone to Mobius.
We’re a small team and we’ve been growing so quickly that, honestly, our systems have been struggling to keep up. It sounds like our AI support hit a glitch just when you needed it most, and we feel terrible that you were left without an answer. We aren't a scam—just a group of real people trying our best to fix these growing pains as fast as we can.
We’d love the chance to make this right for you and show you the version of Mobius we’re proud of.
Could you please share your login email with us? We want to personally look into your $15 withdrawal and your support tickets immediately to get everything cleared up for you.
Thank you for being so patient with us while we find our feet.
Best,
The Mobius Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.