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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I bought a large backpack near the start of the year to take my puppy out when he wasn't able to walk far enough. This was fine but didn't have much support for him. Then one day the bag strap (the on... Ver mais

Avaliado com 5 de um total de 5 estrelas

Finally after buying multiple XXL harnesses from different companies, PlayPaw has got one that actually is the size thats specified online! Quick delivery and the name tags came a couple days later. T... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service. We ordered a papoose for our old dog and it was too big. Absolutely no issues with exchange for smaller size. Communication with company superb. As for the papoose- our toy Yorkie... Ver mais

Avaliado com 5 de um total de 5 estrelas

I ordered the Orthopedic Anti-vomiting Cat Bowl station & two additional bowls. The product is competitively price & extremely well made. There was a slight delay in delivery & the company kept me inf... Ver mais

Detalhes da empresa

  1. Loja de suprimentos para animais de estimação
  2. Pet Shop

Sobre PlayPaw

Escrito pela empresa

PlayPaw are a fun and playful brand showcasing some of the most exciting dog & cat toys and accessories.



Our pets are truly important to us, and we know how special they are to you!
So prepare for some informative and exciting emails as you embark on a pun-filled and funny journey with us from packaging all the way to your door!

🏭 Standard Processing Times: 1-3 Days
🚚 Standard Shipping Times: 4-7 Days

For any complaints or issues we strongly recommend to reach out to our support email as we are more than accommodating to resolve any queries you may have.

Informações de contato

4,3

Excelente

O TrustScore é 4.5 de um total de 5

210 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,3

Todas as avaliações

(210)

0 avaliações nos últimos 12 meses

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Avaliado com 3 de um total de 5 estrelas

Loved this toy

Loved this toy. I would have given it 5 stars but unfortunately on day two my dog caught her tooth in the material and as the top layer (fish design) material is only like a gauze it ripped and also every time she went to pick it up and gave it a (little) shake the battery casing fell out of the Velcro. I’m hoping I can mend it as my dog absolutely loves it.
If I could make a suggestion rather than Velcro to close the battery area could you not use poppers and also make it in a tougher canvas sort of material.
Other than that it’s brilliant.

24 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I purchased an item on their website…

I purchased an item on their website which said Shipping Information:
UK Standard: 4 - 9 days
EU Standard: 5 - 14 days
Rest of the world: 6 - 16 days
Free Shipping On Orders Over £30

Delivery charge was £3.89 so I assumed it was already in the UK. Not so the item is in China and their website doesn't say that what they are doing is taking orders and then shipping items from China. They are not holding stock in the UK. This is a Chinese company trading under a .co.uk website - beware. Have cancelled my order because I expect it will take a minium of 21 days and they should say so. If they were honest I wouldn't have minded but I hate deceit.

23 de agosto de 2022
Avaliação não solicitada
logotipo da PlayPaw

Resposta da PlayPaw

Hello Fiona,

I am sorry to hear about your experience with our service, and hope to turn some things around for you :)
We are a UK brand, and we do stock in the UK.

We only ship directly from our suppliers when our items are out of stock in our UK warehouse, and they usually take less than nine days to deliver via our express line.
However, in your case, I see it took 11 days to deliver, in which I sincerely apologize for.

For this inconvenience, and the chance to turn this experience around into a positive one, our team is prepared to refund you the order in full.
Please don't hesitate to get in touch.

We hope your kitty has been loving their Chicken Tumbler toy :)

Avaliado com 5 de um total de 5 estrelas

Great toy - love it!

The Floppy Fish was an immediate hit with my dog. She loves it and gets the zoomies whenever I get it out! It keeps her interested and playful throughout the day.

23 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the cat fountain which arrived…

I bought the cat fountain which arrived but had a faulty pump. The customer service was fantastic and a replacement one was sent straight out to me. I have a very happy cat and I no longer have to turn the tap on for him.

23 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Purchased the PlayPaw Floppy Fish for…

Purchased the PlayPaw Floppy Fish for my 16 month old WCS Darcy, she absolutely loves it. It has become one of her favourite toys. She likes to shake it around and the look on her face when it starts to flop again is soo funny. Love that it’s rechargeable too. Would recommend to anyone.

21 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good

Thrilled to bits my dog looks a bobby dazzler in his harness immensely proud (Oh look at me )

20 de agosto de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Yes I would buy from PlayPaw again

Order number - 42916 I am a genuine customer.

PlayPaw have emailed me and apologised and said they will send out the missing items that weren’t in my order. I am great full and I appreciate their apology. That put to one side, the items in my order are great quality, I cannot fault them, but the kitten duvet is just to die for, it’s absolutely gorgeous, it’s so well made, thick and very cosy, it has a zipper on the bottom so you can take the duvet out when you wash it. The delivery was fine, obviously it took a bit longer than ordering from the uk, but that didn’t bother me at all, would I buy from PlayPaw again …. yes, yes I think I would xXx

18 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Floppy fish - very poor.

Floppy fish was supposed to be durable, resilient and provide hours of fun.

It’s weak material that my 8kg dog ripped up in 3.5 minutes, it’s filled with cotton wool. Also he held it down in the first 2 minutes playing and the mechanism broke.

For £17 unbelievably poor value. No better than very average toys from pet shop.

10/10 rubbish

13 de agosto de 2022
Avaliação não solicitada
logotipo da PlayPaw

Resposta da PlayPaw

Hello Sam,

I am sorry to hear about your experience with our Floppy Fish, but I will do my best to try and turn the experience around into a positive one :)

The PlayPaw Floppy Fish is currently v2.0, which is both upgraded material from the first (Oxford Material which is strongest for dog toys), a stronger and longer lasting battery, and a silicone molded case to protect the inner working components from our little fluffy friends :)

This is most certainly not a low-quality product, it is actually the best one you will find on the market right now, and we pride ourselves on it!

Unfortunately, in some circumstances, it may not work for some dogs due to their temperaments or sharp teeth. We are saddened to hear this didn't work for your dog.

As we value the experience of our consumers, we wish to refund you in full for this toy, as it should have lasted a lot longer than that.

Please get in touch with our support team so we can organize this for you :)

Avaliado com 4 de um total de 5 estrelas

Good fun!

The floppy fish did take more time to arrive than my usual online purchases, but it arrived in good condition. Unfortunately, the dog turned her nose up at it, but it provided entertainment for visitors to the house.

12 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am happy.

My first order was processed quickly and I received it fairly quickly, in two packages. I am pleased with my purchase but I do have to return one of the items but that is not a fault of PlayPaw! Good customer service.

8 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I finally found the rucksack I had been…

I finally found the rucksack I had been searching for on Playpaw for my large, heavy puppy! Communications about the despatch, delivery tracking, etc, were good and written in a friendly, lighthearted way that I enjoyed! The parcel arrived on time and the rucksack is perfect to carry my pup around until he can walk further. Thank you.

7 de agosto de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Returns are a nightmare

Ordered the older and newer version of the dog car safety belt. Older belt worked best in my car.

After emailing playpaw for a return label for one belt I got an email back sevrral days later asking why I wanted to return goods.

I provided honest feedback and asked for a returns label.

Still no return label. Have since emailed again and still no label.

Will raise with PayPal but please think hard before using a company that treats customers like this when there are other fantastic companies.

30 de julho de 2022
logotipo da PlayPaw

Resposta da PlayPaw

Hello David,

I am sorry to hear about your experience thus far with us, though our returns warehouse has been down for a while, and we have not been able to accommodate you.

The good news is that it is up now, and our team should have been in touch to organize your return.

I believe you have already been refunded for the belt and would sincerely appreciate it if this review could be updated to reflect it :)

Have a wonderful Christmas

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