Pleo have been great from start to finish. The platform is incredibly easy to use, but if you ever get stuck with anything, (its so easy, Ive only ever got stuck once,) their team offer great assis... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoScrutton Street 32-38, EC2A 4RQ London, England, GB
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Veja o que dizem as avaliações
We had about £8k stolen from our account after one of our staff members inadvertently added the card to his apple wallet. You wild have thought Pleo could integrate with this tech in this era, but no... Ver mais
A empresa respondeu
Switching from using a traditional company credit card to Pleo has reduced our admin greatly. Pleo is very user friendly, easy to navigate and has some great features to reduce admin time furthe... Ver mais
A empresa respondeu
Although we were sorry to lose Alice as our contact at Pleo, Fred has been fantastic in managing our account. He has taken the time to understand our business needs and helped us get the most out... Ver mais
A empresa respondeu
Detalhes da empresa
- Empresa de Software
- Empresa de Programa de Contabilidade
- Serviço B2B
- Instituição Financeira
- Serviço de pagamento
- Fornecedor de software
Sobre Pleo - UK
Escrito pela empresa
The business expenses solution that empowers your people to do more. Join the thousands of companies that trust Pleo to make paying for stuff at work easier.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Experience Pleo firsthand with our interactive demo and learn how it can transform your expense management in just 10 minutes.
Informações de contato
Scrutton Street 32-38, EC2A 4RQ, London, England, Reino Unido
3,7
Bom
226 avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
AVOID
Used to be good but did an 'upgrade' and now unable to view more than 2 days on a mobile. Cannot add to tags as you now need to create a spreadsheet and then import it. Before this so called 'upgrade', you could view a long way back on your mobile and could jut add a tag on a blank line. It has made it far less user friendly and more time consuming.
Alternatives are:
Moss
Equals money
Soldo
Payhawk
Capture Expense
All have higher rating than Pleo.
REPLY TO PLEO
So…Pleo are adding lying to their services. Good job I took a picture of the conversation so can PROVE it happened. As for reaching out, I asked for a call and was told this is not a service that Pleo do as they don’t have the facility to call their customers!!!
UPDATE: Friday 7th February 2025.
So...Pleo sent me a request for information which I supplied and then made NO contact. Presumably they just do this to give the appearance of caring about their customers when in reality they do not. Also, the system has no decided to duplicate tags with a code so all the ones we had entered are now all incorrect despite us not having done anything.
So looks like my weekend will be taken up with contacting all their competitors since Pleo have made ZERO effort to contact me!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Pleo - UK
Hi Alex,
We are really sorry to hear about your recent experience and appreciate you taking the time to share your feedback with us.
After reviewing our records, I couldn't find any tickets or conversations related to this issue. This is certainly not the service we aim to provide.
We would love the opportunity to try and make things right, please reach out to lucy@pleo.io if you would like to discuss this.
Thanks,
Lucy
Highly efficient
Highly efficient
Jozef supported our transaction issue promptly and provided clear direct instruction on how to rectify the issue. Couldn't have asked for me.
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da Pleo - UK
We appreciate your kind words and are thrilled to hear about your positive experience. We strive to provide exceptional customer service, and we're glad that Jozef was able to assist you promptly and effectively. We value your feedback and will continue to work hard to ensure our customers receive the best possible support.
Great Service
Very helpful and responsive throughout the process of resolving a fraud Issue
3 de fevereiro de 2025
Avaliação não solicitada
DO NOT GIVE YOUR TEAM DIRECT ACCESS TO SPENDING
A complete waste of time. Look at their Instagram. Likes turned off no comments. DO NOT GIVE YOU TEAM DIRECT ACCESS TO SPENDING. Completely unnecessary
25 de janeiro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Hi Dan,
We get it. Empowering your team members to buy the things they need for work can feel scary. However, with Pleo it doesn't have to be. Our system allows you to control your spending, track every penny in real-time, and balance the books efficiently and effortlessly. We're more than happy to demonstrate the benefits and invite you to get in touch with us to explore this new way of managing expenses.
Also, we're sorry to hear that you don't like our Instagram. Let us know how we could improve it.
Kind regards,
Soren
Timely
Timely, responsive answers, and had my problem eventually solved!
17 de janeiro de 2025
Avaliação não solicitada
Resposta da Pleo - UK
We appreciate your kind words and are thrilled to hear that our team was able to resolve your issue in a timely manner. We strive to provide excellent customer service and are glad that we were able to meet your expectations.
Pleo - an effective and efficient product
We use Pleo for our staff and contractors from all our international regions, when they are deployed on projects Globally. Pleo has provided much need control and security over getting the funds into the right hands on time, while providing excellent reporting to simplify our record keeping procedures, especially while on site in remote locations. And the simplicity to update into our accounting system reduce admin burden. Pleo has provided a very cost efficient and effective product. I'm not sure how we managed before Pleo.
22 de janeiro de 2025
Avaliação não solicitada
Resposta da Pleo - UK
Thank you for your kind words and for taking the time to share your positive experience with Pleo. We are thrilled to hear that our platform has been so beneficial to your organization, particularly in managing expenses for your international staff and contractors.
We understand the challenges of ensuring timely and secure access to funds for employees working in remote locations, and we're proud that Pleo has been able to provide a solution that meets your needs. We're also pleased to hear that our reporting features have simplified your record-keeping procedures and reduced administrative burdens. We strive to make our product as user-friendly and cost-effective as possible, and it's rewarding to know that we've achieved that goal for you.
Timely support for resolving an unexplained charge issue.
Jozef explained the process well and responded quickly to my queries, which helped to resolve the issue within less than a day.
7 de janeiro de 2025
Avaliação não solicitada
Resposta da Pleo - UK
We appreciate your kind words and are glad to hear that Jozef was able to help you resolve the issue so quickly. We strive to provide excellent customer service and are pleased to know that Jozef met your expectations.
Great service from PLEO
Had an issue where our company card was used fraudently with Asda online shopping. PLEO staff (Jozef) did a great job in communicating the process with me and lodging the ocmplain with Mastercard. A full refund was issued for the charged which were made.
6 de janeiro de 2025
Avaliação não solicitada
Resposta da Pleo - UK
We understand the frustration you experienced with the fraudulent use of your company card. We appreciate you highlighting the excellent communication and support provided by Jozef. Their prompt action in lodging the complaint with Mastercard and securing a full refund is commendable. We strive to provide our customers with the best possible experience and are glad that Jozef was able to assist you during this difficult situation.
Top customer service as always whenever…
Top customer service as always whenever I have a transaction query . Many thanks
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
We appreciate your kind words and are delighted to hear that you've had positive experiences with our customer service. We strive to provide excellent support and are glad our efforts have been helpful to you.
Jozef is always helpful and a good…
Jozef is always helpful and a good communicator. Problem was resolved in timely and professional manner.
6 de dezembro de 2024
Avaliação não solicitada
Really bad customer service.
Really bad customer service.
I raised a complaint with customer services regarding my monthly billing and they dismissed it without any proper explanation. They told me to follow up with my account manager if I wanted further information - which I did. In the meantime, they blocked the use of my cards without telling me - only to find out when I trid to use them. They then said that they can't unblock them without going through a different verifications department. Every time I try to call them, the number is engaged. Useless!
4 de dezembro de 2024
Avaliação não solicitada
Jozef Brodala is very helpful and make sure that my queries were resolved
Jozef Brodala is very helpful and responds immediately to fraud transactions. He made sure that all my queries where answered
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Hello KDC,
We're delighted to hear about your positive experience with Jozef Brodala and his prompt action on fraud transactions. It's wonderful to see that your concerns and queries were handled with care and attention. Thank you for the five-star review and for taking the time to share your feedback.
Warm regards,
Team Pleo
Resolution of fraudulent transactions
Pleo were speedy at resolving some fraudulent transactions on my account. The process for raising my claim was clear and I was kept in the loop with the process at all times.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Dear San,
We appreciate you taking the time to share your positive experience with Pleo's resolution process. It's important to us to act swiftly on fraudulent transactions and to keep our users informed every step of the way. We're glad to hear that you found the process clear and efficient.
Should you need any further assistance, we're always here to help.
Best regards,
Team Pleo
Exceptional Support in Resolving Fraudulent Transaction
Josef at Pleo has been absolutely fantastic! He provided outstanding support in helping us deal with a fraudulent transaction. His professionalism, efficiency, and clear communication made the entire process seamless and stress-free. Josef truly went above and beyond to ensure we were well taken care of. Five-star service all around—thank you, Josef!
26 de novembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Dear Lovejit,
We greatly appreciate your positive feedback! It's especially rewarding to know that Josef provided you with such excellent support through a challenging situation. We always strive to ensure our users feel secure and supported, and it's wonderful to hear that Josef's effort made a difference. Thank you for sharing your five-star experience with Pleo.
Have a great day, and please don't hesitate to reach out if you need anything else.
Best regards,
Team Pleo
Jozef has been amazing to date with the…
Jozef has been amazing to date with the multiple companies I am responsible for. He is reliable and incredibly helpful.
22 de novembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Hi Rachel,
Thank you for taking the time to leave such a glowing review. We are delighted to hear that Jozef has been a reliable and helpful asset for your multiple companies. Your satisfaction is our top priority, and it’s pleasing to know that we are hitting the mark. If you need further assistance or have any questions, we're always here for you.
Warm regards,
Team Pleo
I had a fraud claim and was assisted by…
I had a fraud claim and was assisted by Jozef. Josef was fantastic during the whole process and guided myself and the company the whole way. Thank you. Matthew Uden
20 de novembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Hello Matthew,
Thank you for taking the time to share your experience with Pleo. We're pleased to hear that Jozef provided you with exceptional assistance during your fraud claim process. Your comfort and security are paramount to us, and we're glad we could support you effectively. If there's anything more we can do to help, please let us know.
Warm regards,
Team Pleo
Resposta da Pleo - UK
Hello Marlowe Cameron,
Thank you for taking the time to leave us a 5-star rating. It's always heartening to hear that our service is appreciated. Your feedback is invaluable to us.
Warm wishes,
Team Pleo
the adviser was quick and resolved my issues
the adviser was quick and resolved my issued
18 de novembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Dear Sophie,
Thank you for taking the time to leave such a positive review! We're so pleased to hear our advisor was able to assist you promptly and resolve your issues to your satisfaction. Your feedback is greatly appreciated, and we're here for you whenever you need assistance.
Warm regards,
Team Pleo
I had a fantastic experience with Jozef…
I had a fantastic experience with Jozef at Pleo! He was incredibly professional, patient, and efficient in helping me resolve a transaction issue. Jozef's attention to detail and clear communication made the process seamless, and I truly appreciated his commitment to ensuring everything was resolved smoothly.
Highly recommend Pleo and Jozef for their outstanding customer service. Thank you for going above and beyond!
18 de novembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Hello Taciana,
Thank you for taking the time to leave us such a wonderful review! We're delighted to hear about your positive experience with Jozef, and we'll be sure to pass your compliments on to him. It's great to know that his professionalism and efficiency made a difference in resolving your transaction issue. Your recommendation means a lot to us!
We're always here for you and look forward to continuing to provide you with outstanding customer service.
Best regards,
Team Pleo
100% Recommend
Pleo is a very easy software to use.
Jozef was extremely helpful and quick on the case once I raised a query.
14 de novembro de 2024
Avaliação não solicitada
Resposta da Pleo - UK
Hello Abbie,
Thank you for taking the time to recommend Pleo and for acknowledging the ease of use of our software! We're so pleased to hear that Jozef could assist you promptly and effectively with your query. Your satisfaction is our top priority, and it's great to know we're on the right track.
Warm wishes,
Team Pleo
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