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Plumb Arena Avaliações 

650
•
O TrustScore é 5 de um total de 5

4,8

Loja de suprimentos para encanamento
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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Excellent service, I enquired about which thermostat I would need to replace an obsolete one, Andy replied very quickly to my query and I purchased the part. I had an issue with PayPal and Drew dealt... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was very happy with my purchase from Plum Arena, price was very good and delivery time was very quick, communication throughout my process was also very good. I would use the company again and recom... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I ordered an obsolete part, but they found a new equivalent for me and sent that instead at the original price. Very good personalised communication. They went the extra mile for me

Avaliado com 5 de um total de 5 estrelas

After placing my order for mixer taps, I received confirmation promptly and was informed at every stage as to the progress of my application. I was notified the day prior to delivery & on the morning... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de suprimentos para encanamento
  2. Encanador
  3. Reforma de Banheiros
  4. Serviço de aquecimento

Escrito pela empresa

Plumb Arena is a leading online supplier of plumbing and heating products ranging from boilers, radiators, heating controls, bathrooms, pipework, heating spares, fittings and accessories. We supply literally thousands of high quality products across the UK from a wide range of leading manufacturers all at great value trade prices. We also have a goods collection and distribution depot in North Staffordshire If you are unable to find the products you are looking for please contact us on 01782 576943 or email us at sales@plumbarena.co.uk

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Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

650 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,8

Todas as avaliações

(650)

23 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Website doesn’t make clear stock is not held

I ordered on 8 January. 4 days after ordering (on 12 January), I was told my item was not in stock. The website is unhelpful if it doesn’t reflect what you hold in stock and no indication is given that you may have to wait days, simply to be told you don’t have stock. Waste of time, and now waiting for a refund…

8 de janeiro de 2026
Avaliação não solicitada
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Resposta da Plumb Arena

Hi Philip,

Thanks for your review and apologies for the issues you had with your order. Unfortunately, we sell 1000's of products and cannot possibly predict when items will go in and out of stock. We always recommend ringing and speaking to one of our sales staff who can check stock and provide an ETA prior to your order. Upon finding out this from Bristan, you were informed within 4 days of your order that this was out of stock - unfortunately, this couldn't be sooner as we were closed over the weekend.
Your refund was processed immediately after one of our team contacted you, and as with any payment made by card, this takes 1-3 business days to leave an account and return to the original payee's account. This should be with you soon.

Thanks again.

Avaliado com 5 de um total de 5 estrelas

Customer service at its best

Excellent customer service. Three days before Christmas my wireless central heating thermostat failed. I telephoned Plumb Arena to check the thermostat I required was in stock and spoke to a very helpful and pleasant adviser. Ten minutes after placing my order I received email confirmation that my order had been processed. I received emails updating me that my thermostat was with the courier and would be delivered the very next day. The following morning I was advised of a one hour delivery time slot early afternoon and the thermostat arrived exactly on time and well packaged. Two days before Christmas and my central heating was fully operational again. Amazing service so close to Christmas Day.

22 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service from Plumbarena

Absolutely brilliant service from Plumbarena. They dealt with my order incredibly quickly, and even when the original item wasn’t in stock, they found a like-for-like alternative straight away. It was delivered within 48 hours with no hassle at all. Really impressed with the communication and efficiency — highly recommend!

14 de novembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Ordered two packets of Honeywell…

Ordered two packets of Honeywell HR924UK Muilti Zone valves on arrival open the box to find one packet had had the seals cut when I opened it I found the 8 batteries were missing so I emailed plumb arena and explained what I had found had no reply so I phoned them only got a answer machine left a message expecting someone to call me back no got the same as my email nothing, I don’t recommend this company as worth dealing with I definitely don’t won’t give them anymore orders

12 de setembro de 2025
Avaliação não solicitada
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Resposta da Plumb Arena

Thank you for your review. Please could you contact us to discuss this matter as we have no record/emails of any missing items? All of our products are brand new and direct from Honeywell. We will be happy to forward on the missing batteries ASAP. If you could contact us via telephone or email (sales@plumbarena.co.uk) as we are unable to identify your order at this stage, no name/order reference has been added to the review. Many thanks Andy

Avaliado com 5 de um total de 5 estrelas

Bristan Taps

The staff were helpful, The price was very good and the taps were delivered on time and well packaged.

7 de agosto de 2025

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