hello every one i bought a 700x 1200 quadrant should enclosure and tray, it really looks great .but i must warn people not to buy this shower enclosure if you are of a larger size, as the door way whe... Ver mais
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Veja o que dizem as avaliações
Delivery fee is 20% of a £200+ item. Feels scammy as this is much higher than the initial price advertised and leaves a bad taste in my mouth.
A empresa respondeu
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... Ver mais
A empresa respondeu
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... Ver mais
Detalhes da empresa
- Loja de Acessórios para Banheiros
- Fornecedor de Caldeiras
- Loja "Faça Você Mesmo"
- Loja de artigos para reforma residencial
- Loja de radiadores
- Loja de box para banheiro
Escrito pela empresa
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Informações de contato
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, Reino Unido
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3,6
Bom
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
All items were delivered and all seemed…
All items were delivered and all seemed fine. Upon nearly completing the bathroom I discovered the toilet seat fixings were missing. I informed Plumbing world, they were helpful on the phone and asked me to email a photo of the missing parts for their supplier. Very difficult to do, to take a photo of something I haven’t got. So a written email confirming the missing parts was decided on. I proceeded to receive an email stating the supplier will not send any of the fixings as I was out of time to report any losses or damages. And I would have to buy a whole seat together the fixings. They did offer a discount on the seat, the cheek of it.
The date the supplier stated was actually 5 days earlier than when the items were delivered.
Any how I purchased the fittings from elsewhere for £6. I imagine a lot cheaper than buying a new seat.
The initial order and delivery was fine. After sales service has let this company down and I won’t use them again.
28 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Gareth,
Thanks for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.
Having looked into this further, I can see it was a genuine error on our part for suggesting to purchase the fittings to resolve the issue as we believed the order was delivered outside of the 30 day period. I can see my colleague has apologised for her error and offered to provide a refund for the parts and for the inconvenience caused by the delay and additional cost.
I cannot apologise enough for this error. We never aim to cause upset with our customers. Additional training has been provided for the aftercare of our customers so we hope this instance does not happen again in the future.
Best wishes,
Emma
Reliable service
From ordering to my order being delivered was trouble free and would use their service again
17 de fevereiro de 2024
Resposta da Plumbing World (UK)
Hi James,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. We hope the experience shopping with us is enough to have you shop with us again in the future.
Thanks again for our 5-stars.
Best wishes,
Emma
Resposta da Plumbing World (UK)
Hi David,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our products and prices. We pride ourselves on having an extensive range of products so it's great to hear you chose to shop with us.
Thanks again for our 4-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Excellent service
Excellent service and very prompt delivery. Good choice of products, although the bath screen we purchased has not yet been installed, so I cannot review it yet. I would definitely use this supplier again.
20 de fevereiro de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Lewis,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with your experience shopping with us. We have a wide range of products for all areas of the bathroom, kitchen, plumbing and heating so it's great to hear you chose to shop with us for your bath screen.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Faulty shower units
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and ceased to trade. went back to PW and they informed me they are unable to assist with warranty.
Update:
I have been contacted by Plumbing World representatives recently and they have offered further help by sourcing faulty items externally. i can confirm items have arrived and issue resolved.
20 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Mr Brandic,
Thank you for leaving us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review. I'm sorry to hear your experience has not been positive.
I'm sorry for the poor response in regards to your warranty. In honesty, your query came at a time where there was a lot of confusion in regards to guarantees and warranty so we were gathering information on how best we can help.
I can see the conversation is still ongoing with our aftercare team who are looking to source the parts for your from an alternative supplier who stock the exact product. I sincerely hope this matter is resolved promptly and no further inconvenience is caused.
Best wishes,
Emma
Very helpful,and know there job.
Very helpful,and know there job.
9 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Dawn,
Thanks for taking the time to us a review. I'm so pleased we were able to assist with any queries you had. We aim to provide the best service throughout so knowing our products is key for us to be able to do that.
Thanks again for our 5-star rating. We hope you shop with us again in the future.
Kind regards,
Emma
Great communication and support from…
Great communication and support from the team. They also gave good advice for the fitting of the device.
4 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi James,
We appreciate you taking the time to leave us a review. We aim to provide the best possible service both before and after purchase, so it's great to hear we were able to assist with your queries of installation.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Good choice of products
Good choice of products, easy to use website. Very good prices.
message saying my item would come direct from supplier, the supplier phoned me to arrange delivery, which came when promised, very quick good service.
9 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Deborah,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. We build and maintain positive working relationships with our suppliers to ensure a smooth and positive order process whether that has a direct delivery or the goods are being delivered on our own transport.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Kind regards,
Emma
Shocking service
Shocking service. Sold us faulty tap, would not accept a return. We installed it and uninstalled it at a cost of £260, the best PW could offer was ‘the best we could offer is a replacement tap at a discounted price.’ Making a claim through my bank now.
15 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Lou,
Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I've looked into this further and can see your reports of issues with the tap after installation. Once installed, you are covered by the manufacturers warranty. Our team did liaise directly with the manufacturer on your behalf and can see they requested for you to put a claim in against the warranty so the product could be tested. As this was not actioned, unfortunately there was no further advice we could have given at this point.
However, I can see our after care team did continue to push this case with the manufacturer, who have since agreed to collect the tap. This isn't something they would normally do without verifying the installation first, but I am pleased we were able to get to this resolution.
I can understand your frustrations of wanting an immediate resolution, but since the warranty is covered by the manufacturer after installation we do need to get their technical advice on how best to resolve this.
Best wishes,
Emma
Great company to order from
Great company to order from. Got very quick confirmation that order had been processed and was in stock. Notification of delivery was provided the next day and the radiator arrived before midday the next day. What more can you ask for?
Thanks very much.
13 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Stewart,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. I can see you've ordered a product from one of our most reputable suppliers. They offer great products as well as a great delivery service so we work hard to maintain a positive working relationship with them. It's great to have your feedback on this.
Thanks again for our 5-star rating. We hope you shop with us again in the future.
Best wishes,
Emma
non delivery
I ordered on line and even went on there chat on the website to confirm they could deliver, they said they could deliver and even gave me a price. I received an email the day I was expecting delivery to say they couldn't deliver to my address. this caused a delay in getting the job done as everything was arranged for this delivery date.
29 de fevereiro de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Terry,
Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I'm extremely sorry for the miscommunication on our part. Having looked into this, this was a genuine error. Due to us not delivering with our own vehicles, we were unable to send products of that nature on a pallet and therefore could not deliver to you.
However, our website was displaying the incorrect information which showed availability of this product to your delivery location. I cannot apologise enough for this error. This is something we are working on to fix and will hopefully show the correct availability in the near future.
We aim to exceed our customers expectations and understand we have fallen below our usual standard. We can only hope you do choose to shop with us again in the future, so we can give you the higher level of service we always provide.
Best wishes,
Emma
Good value and fast delivery
Plumbing World had the Franke sink I wanted at a good price. Delivery was prompt
26 de fevereiro de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Jason,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with your product and price. Franke sinks are one of our biggest sellers so it's great to hear that you chose to shop with us. We hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-stars.
Best wishes,
Emma
DO NOT USE I HAVE BEEN RIPPED OFF
Got sent 3 Wetroom screen panels unfortunatly they were not checked but there were 2 x holes going all the way through the panels right in the middle. Sent photos of damage, panels were still where the delivery driver had left them. They refused to refund or replace. Very cheesed off to say the least Order 371937
14 de fevereiro de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Dave,
Thanks for taking the time to leave us a review.
I'm sorry to hear you're not happy with our service. From looking into this, I can see a replacement or refund wasn't provided due to the products being delivered in a perfect condition and signed for us such. We deliver using our own transport team which allows us to not only give a personal service, but also gives us more control on how the products are handled. Photos are always taken on delivery, which do show your products with no damage.
We appreciate your views and will take your feedback on board under our next review.
Best wishes,
Emma
What would a 2 week delivery delay do
We ordered £750 of bathroom fittings. A key item was reported as out of stock by their supplier until later in week. We accepted this delay.
For the other items we had to repeatedly email to find out delivery details. The key item failed to turn up. I emailed -no answer. I phoned: "we'll call you back" -no call back. I phoned again... and got a call back to say the item was at least 2 weeks further delayed. Disaster.
Think very carefully about your dates and the effect of last minute delays if you use plumbing world.
7 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Good morning,
We appreciate you taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
Firstly, I'd like to apologise for not all items being readily available at your point of order. From looking into this further, I can see most of the order was due to be delivered directly by our supplier. Due to the stock not physically being with us, our website advises on the likeliness of the product being in stock, rather than specific stock levels.
On placing the order with them, we were hit with a delay on the stock arriving to which we can't ever guarantee. We do advise not to book any installers until all goods have been received and products have been checked over to ensure they are fit for purpose.
That being said, our communication regarding the delayed deliveries could have been much better. I can see on a number of occasions you had to chase for an update and this certainly isn't the level of service we want to provide. I cannot apologise enough for this. I can only hope you do choose to shop with us, so we can give you the higher level of service we always aim for.
Best wishes,
Emma
deliveredontime
7 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Mr Dunster,
We appreciate you taking the time to leave us a review.
I'm pleased to hear you're happy with our delivery service. We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
All good!
All good!
Was in a hurry for the radiator and Tanyka from customer services was great in ensuring I received it in time.
Thanks
20 de fevereiro de 2024
Resposta da Plumbing World (UK)
Good morning,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. We offer a wide range of products many of which are available on a quick turn around so it's brilliant to hear you chose to shop with us.
Thank you for your kind words to my colleague, Tanyka. I've passed on your feedback to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Arrived on time and not damaged
Arrived on time and not damaged, excellent service.
22 de janeiro de 2024
Resposta da Plumbing World (UK)
Hi Paul,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our service, particularly the delivery. I hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
Having initially ordered the wrong…
Having initially ordered the wrong shower tray Kayleigh went out of her way to help me and order the correct shower tray at a price that negated the restocking fee on the shower tray I returned.
It is an absolute pleasure to deal with a company who puts the customer first.
I would not hesitate to order from them again, and will recommend them to my friends.
5 de março de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Mike,
Thank you for taking the time to leave us a review. I'm so pleased to hear you're happy with our service.
We understand that sometimes not all products are suitable and will do everything we can to help minimise the additional costs on getting the correct product. Thank you for your kind words to Kayleigh. I have passed on your feedback to ensure she gets the recognition she deserves.
Thanks again for our 5-stars. Your recommendation for our company is greatly received and we look forward to having you shop with us again in the future.
Best wishes,
Emma
First class customer service
Great company to deal with
20 de fevereiro de 2024
Avaliação não solicitada
Resposta da Plumbing World (UK)
Hi Martin,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. We hope this experience is enough to have you shop with us again in the future.
Thanks again for our 5-star rating.
Best wishes,
Emma
Customer satisfaction
Excellent customer service, especially from Jenny Jones. Very quick delivery. Only negative was seat not same as website. Jenny quickly resolved issue and had correct one delivered next day.
19 de fevereiro de 2024
Resposta da Plumbing World (UK)
Good morning,
Thank you for leaving such a lovely review.
Firstly, I apologise for the incorrect toilet seat being delivered to you. Bringing this to our attention means our website has now been updated along with any similar products with the same toilet seat so thank you so much for this.
Despite the above, I am pleased to hear you're happy with how we resolved this particularly from Jenny in our sales team. I've passed on your feedback to her and her team leader to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
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