Plymouth Rock Assurance Avaliações 29

They really know how to take advantage of their customers. The quote I was given and the one I signed up for were so different. I will not go with Plymouth rock unless they're my absolute last hope. They do a poor job of training their customer relations people. Rude and condescending.

Must pay your bill on time, or get hit with late fee 1 minute after midnight on due date. No grace period, just cancellation notice.

Poorly managed, non existent customer service and a do it yourself attitude towards their customers make this the worst insurance company.
No help finding a repair facility and they send you an “E check” so you will need a printer and an banking app to be able to deposit this check.
Just try getting someone from that company on the phone, be prepared to leave a message and wait for a return call that never comes.

I give this company one star out of five only because I don't know how to give it a NEGATIVE amount of stars.

I had your everyday zombie parked in front of me. Green light. He had the right of way. 45 seconds passed. I honked. He still hadn't moved an inch. I did what any driver would do and the only thing I could do to continue. As I was on my way around him, this zombie finally moves forward and crashes into me.

Insurance companies are calling me at fault. As if it isn't infuriating enough that this company just carelessly shrugs its shoulders and does nothing to help me obtain justice. This company won't even talk to me and give me any answers.

It's been nearly 2 months since the accident and I still have not been given the official conclusion of fault. I can't get any answers from anyone at this company. They don't answer their phones and they don't respond to emails.

I find customer service to be quite horrendous across ALL industries right now, so it takes some incredibly bad customer service to shock me, these days

I am absolutely outraged by PRIs customer service, and service in general

I had to repost this review because PRI responded to the original. Told me a manager would like to speak with me about it and provided me a number.

I called the number and it was not a manager that answered. I got transferred to the same claims person I spoke with initially. Same carelessness and shoulder shrugging.

So you can add wasting my time to the things that PRI has done to me. Along with responding to these reviews as if I am speaking unreasonably. As if, if I would just talk to them about it instead of write these reviews, they would fix it.

Don't be deceived by a PRI response. They REALLY do not care. They REALLY are not looking out for you. They are waiting for any chance they get to slap you up with a surcharge and to make you pay deductible.

"Response from the owner a day ago
Hi Tim, we appreciate your honest feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (617) 951-1620. We look forward to hearing from you. -KD"

KD? Why do you respond this way? I have called that number and the owner does not answer. A low level associate answers and I am ultimately transferred to Douglas Brink. The same person who carelessly ignores the actuality of the accident and thinks it is right for me to be hit with a surcharge and be made to pay deductible.

Your company obviously stands up for distracted driving. Your company obviously feels drivers don't owe their attention to the road and that they can drive spitefully forcing someone to go around them and as they are in the process of going around them, they can maliciously drive forward into that driver, and spitefulness and maliciousness wins according to your company.

Why do you respond as if that isn't the truth? Why do you want to waste my time and have me call a person who does stand up for the spitefulness and maliciousness and forces me to pay for doing what I was entirely justified to do?

You look forward to hearing from, why? So that you can stick it to me and tell me that I should have waited behind this person for however long he felt like blocking my way? To tell me he had a right to maliciously drive forward into me after I waited far more than long enough? To tell me that it is my fault that the front of his vehicle crashed into the side of mine?

First and foremost, Harrison tubbs sucks at what he does.Chilene Bernard sucks at what she does.

They really do not care about the insured, no explaination on what next steps to take. Chilene never notifed me she was going on her little vacation for a few days or asked if i needed anything before she enjoy her few days off. she only answers 1 email a day. And when she does email you back, she give one word answers like a kid. I've been out of a car for 2.5 weeks, with no steps or procedures to get a rental. Both of these incompetents never explained i personally have to give the estimate myself to the bodyshop so they can start the repair on my vehicle.
They have access to email and can easily, with a simple file attachment and a single finger click on a mouse. Email can be sent to the bodyshop. Emailing have been around for over 30 years.

Didn’t answer the phone after Storm Ida.
Hours on the phone to be connected with temporary workers who could care less and were of no help.
Outright lied about wanting to help us with our loss. Ignored emails, text messages and important information from our town condemning our garage. After 3 months they refused to pay ANYTHING! Screwed us over and referred to the fine lawyer print that they are not responsible for Storm water damage!
Not even for the tools, equipment, personal items and vehicles that were also damaged.
Do your self a favor and avoid this company at all cost!

Here is an experience of someone I know in NJ. They had auto insurance with a small company. the company decided it was no longer going to underwrite any insurance in NJ. So they decided they were going to recommend another insurance company, i.e. Plymouth Rock Assurance. Without any effort on the part of the individual, they sent a policy and a bill. After looking at what they offered, this individual decided NOT to sign up with Plymouth Rock. They continued to send invoices. After not paying the invoice for over 30days after the alleged start of the policy, they stated the policy was being cancelled but that 30 days worth of premium was still due. Incredible! They continued to send more invoices. After about 90 more days, they referred the alleged account to a
collection agency and informed credit bureaus that the account was a "chargeoff" which resulted in a 70-100 point cut in his FICO score. Outrageous does not begin to cover it. Would like to hear of others about this experience or others who have dealt with this company.