Scammed / No delivery and zero support!
Paid for my order immediately, but it has been stuck on 'Delivery Pending' ever since with nothing delivered.
Worse still, there is absolutely no customer support team available to help or respond to inquiries. Total waste of money. Do not buy from this site!
FINAL WARNING: CANCEL ORDER #D7ITHFLL0H AND REFUND IMMEDIATELY – STOP SCAMMING!
Order ID: #D7ITHFLL0H
Are you deliberately refusing to deliver my order?
My order is completely stuck on "Processing," yet nobody has fulfilled it. Worse, I have sent multiple emails to all your listed contact addresses, and not a single person has bothered to reply. Your live support is completely dead with zero actual agents assisting customers.
Is this an intentional scam to take customers' money and hold it hostage behind unreasonable KYC demands for a trivial $3 purchase?
Let me make this crystal clear:
1. I will NEVER send you my private government ID or face photos.
2. You have completely failed to deliver the product or provide basic customer support.
3. Keeping my order on "Processing" while ignoring all communications is outright fraudulent behavior.
CANCEL ORDER #D7ITHFLL0H AND ISSUE A FULL REFUND TO MY CARD RIGHT NOW.
If my full refund is not processed immediately, I will not waste any more time. I will contact my bank today to file a fraud chargeback, and I will report your platform to consumer protection bodies and payment networks (Visa/Mastercard) for deceptive merchant practices.
Process the refund immediately!
I no longer wish to receive the order; please issue a refund.
Resposta da Plyr
Dear Customer,
We sincerely apologize for any inconvenience you have experienced regarding your order #D7ITHFLL0H.
First, we would like to clarify that your messages have been responded to, and you have been informed about the identity verification requirements.Our customer support team is available to assist you, and your concerns have not been intentionally ignored.
Regarding your order, please understand that identity verification (KYC) is a mandatory security procedure implemented to protect our customers, prevent unauthorized transactions, and ensure payment security. This requirement may apply regardless of the transaction amount when our security systems determine that additional verification is necessary.
Please note that identity verification is required not only for order processing and delivery but also for reviewing and processing your cancellation and refund request.Therefore, if you wish to receive a refund instead of completing your order, you must first complete the required identity verification procedure.
To proceed, please submit a clear photograph showing both your face and your government-issued identification document in the same frame through our secure support channel.
We understand your concerns regarding personal information. The requested documents are used for identity and payment verification purposes and are handled in accordance with applicable data protection regulations.
These security requirements cannot be bypassed, and our support team is unable to proceed with your request until the necessary verification has been completed.
We remain committed to assisting you and resolving this matter in accordance with our security procedures.
Thank you for your understanding.
Best regards,
Plyr.com Support Team