Pod Avaliações 27.889

Pod instal the charges in clovestone area in Edinburgh.
No signage of electric vehicles
Non electric vehicles parking constantly.
Contacted pod they told me nothing to do with us?
We do not control chargers.
Bad attitude, app will be uninstalleded.
No revenue from me cowboys.

The customer service (Carl) that I spoke with was very polite and helpful.

Excellent service from the engineer. My appointment said they would arrive at 1114 and at 1114 he arrived. The installation went without a hitch and the engineer was very professional.
Was a bit disappointed that POD Point do not advertise that they offer Blue light discount.

The whole process was quick and easy from start to finish. Installation today ran smoothly and a neat job was done. Many thanks.

Steve did a great job of making a complex install look really easy. There was no mess, minimal disruption and he helped ensure the device and my app were running before he left. Top stuff.

I had an extremely disappointing experience with Pod Point. After placing my order, I was suddenly given a random installation date without any prior discussion or agreement, which was already frustrating.

What made things far worse was the complete lack of customer service. I tried calling their support line every day for over a week, spending 30–45 minutes on hold each time, constantly being told I was “3rd in the queue” — yet no one ever answered. It felt like a complete waste of time.

I also sent multiple emails asking for updates and clarification about the installation and trying to rearrange the date, but I never received any response at all.

In the end, I had no choice but to formally complain and cancel my order. The whole experience has been an absolute joke. If this is the level of service at the beginning, I can’t imagine how difficult it would be to deal with any issues after installation.

I would strongly advise others to avoid Pod Point if you want to save yourself time, stress, and disappointment.

Tony was extremely helpful and efficient during the whole process. Very happy with the service provided.

Great service thanks

Wallbox not installed successfully - charge won't connect to vehicle.

Contractor rude at point of (failed) installation.

Delayed response from customer service team to fix issue and to send an engineer out.

No engineer coming out for another 3 weeks which will mean no fix for at least 2 months after payment for wallbox and installation initially provided.

Excellent communication and instalment.
The fitter was punctual and amenable he did a first class job.
He Left the work area clean and tidy
He gave a clear and precise explanation on how to set up and use the charger.
Overall could I not be happier with the service he provided and I am looking forward to using my charger.

After a frustrating couple of hours trying to charge my EV, I phoned the helpline. A friendly and helpful Joel took me through the procedure and had me charging in 5 minutes. Well done Joel and thanks again.

Support had my problem solved in no time and where most helpful

Fabulous, the fitter was great, pleasant and friendly. He arrived and just cracked on, updating me on what he was doing. Once it was installed he went through everything with me. I can highly recommend this company.

Engineer was brilliant!
Stephen explained what he was going to do and completed the work in no time. The charger was installed neatly and looks very smart. He left the area clean and tidy as well. He explained how the charging unit and app works. Excellent service! Thank you.

Everything is as expected!

great service. The installation was very quick and efficient and the staff were friendly and helpful

Expert installation, friendly approach and a really customer focussed engineer. Highly recommend

5-Star Review for Jamella Venzon

Jamella Venzon, Customer Support Executive, was very polite and extremely helpful throughout my interaction. She handled my concerns professionally and made the process much easier.

However, I’d like to note that the app is not working correctly, as I’m unable to review my invoices. This issue is the reason I had to contact customer service in the first place.

Very nice engineer! Very informative and helpful.

Spine to Carl late last night as my charger wasn't working and a red light was showing. Within 10 minutes he diagnosed and sorted it. Was polite and extremely helpful. Thank you!