Firstly, the Polar Max is my favorite part of my health regimine! It works wonderfully and I'm excited to use it every other day. It's a great value and very sturdy. The only downside is the lack of d... Ver mais
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Veja o que dizem as avaliações
It started with my original order during their July 4th sale. I ordered the Polar Dive Pro and the chiller. It turned out that they oversold the Pro Model, so they sent me a complimentary Polar... Ver mais
I love my polar plunge! When I received mine for my Birthday I couldn't wait to use it. I set it up and it had a hole in the innertube and made a call to support, sent some picture via email, and they... Ver mais
Ava and the customer service got back to me immediately!!! I had a couple of questions and they helped quick. Buying on line always comes with that risk of crappy customer service and Ava destroyed th... Ver mais
Detalhes da empresa
Escrito pela empresa
Creator of the most portable & affordable Ice Baths on the market - Polar Dive USA Polar Dive USA is a leading American cold plunge and ice bath brand dedicated to making cold water therapy accessible, affordable, and easy for everyone. Founded in Miami, Florida, we design and sell portable inflatable cold plunge tubs, premium commercial cold plunge tubs, and powerful app controlled water chillers that cool, filter, and sanitize your water automatically, so you can enjoy a perfect ice bath at home every single day without buying bags of ice. Our best selling cold plunge tubs are built for athletes, biohackers, and everyday wellness enthusiasts who want the proven benefits of cold exposure, including faster muscle recovery, reduced inflammation, improved circulation, better sleep, and a stronger mindset. Every Polar Dive chiller features smart app control, so you can set your temperature and schedule from your phone, plus 20 micron filtration that keeps your water crystal clear year round. And with our full commercial product line, gyms, spas, hotels and recovery studios can outfit their facilities with the same trusted cold therapy equipment, built to handle heavy daily use. Wondering if Polar Dive USA is legit? Read our verified customer reviews right here on Trustpilot. We are a real US registered company, not a scam or dropshipping operation, with fast shipping from our US warehouses, responsive US customer support, a manufacturer warranty, and easy setup that takes minutes.
Informações de contato
Estados Unidos
- hello@polardiveusa.com
- polardiveusa.com
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 68% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Daily use!
For a year, I’ve used this daily. 5 min at its lowest setting of 36 (water temp remains around 40 in the summer heat.)
Easy to maintenance.
Great product.
Thanks!
Amazing customer service
Amazing customer service! So thorough, so helpful, so quick to respond!
Definitely recommend the Polar Dive!
Product turned out to be great. Customer service has been excellent and very helpful!
Definitely recommend buying the Polar Dive as it’s been very enjoyable and is great for well being.
chiller completely defective
chiller completely defective - cold plunge stopped working after a month. not to mention it was in a screened in porch so it was not even exposed to harsh weather!

Resposta da Polar Dive USA
Great product
I really enjoy my cold plunge! The material has held up well and I’m able to use it everyday without any issues.
I cant say how pleased I am with my…
I cant say how pleased I am with my purchase , not just with the great product but their customer service is top notch. They responded to all my questions and concerns since the beginning. They go above and beyond and will answer your questions promptly! Highly recommend to anyone looking into purchasing a icebath/chiller!
Product works better than advertised
Product works better than advertised. I keep my outside in Houston 95degree-plus weather and it's kept the water at a cold 47 degrees. I keep it on all the time and was concerned about my electricity bill, but it hasn't increased more than $15 a month which is what I used to spend on ice ONE TIME. I have back pain so I cold plunge even 3 times a day. Polar Dive changed my life!
The customer service is great
The customer service is great. I had a question and customer service emailed me back immediately.
Great product and great service
The system works great, consistently gets down to 37 degrees, was easy to assemble, and customer support is very good.
Polar Dive standing behind their product
I bought my cold plunge tub with chiller less than 18 months ago. Customer service last year was slow, but since getting connected to a new team, I’ve been really pleased with prompt responses and a willingness to support customers with ongoing needs. Using my tub most days, there has been some wear and they have sent replacement parts and detailed instructions when needed. Appreciate that on a hefty purchase!
Great product, better service
I really enjoy the product, but my 5 stars are even more based on the fantastic service that I received. I broke a spout on the tub and they very quickly sent me a new one. They went above and beyond to ensure I was covered.
Life Changing
I got my Polar Dive 4 months ago and it has been life changing. As an above the knee amputee and recently diagnosed with rheumatoid arthritis, I wanted to try something different and remain off medication. THIS WORKS!!!! I start ever day with a plunge and sometimes numerous times daily. When I travel I just don't feel as good and It's because of my Polar Plunge. I recently had a minor issue and they told me how to fix it immediately and in 3 minutes I was up and running again. The customer service is excellent. I highly recommend this product, you will not regret it.
I received my polar dive chiller
I received my polar dive chiller. I already had my own tub without any valves on the side of it so I had to hang the hoses over the edge of the tub instead of connecting it to valves on the side of the tub. The water was not filtering through the chiller. I contacted customer service and they sent me an external pump without any questions and without charging me for it. This was never their fault it’s just a bit of a different setup with my own tub. I was very impressed with them solving the problem so quickly and getting back to me within a few minutes. This is great customer service that all companies should provide but most lack. Thanks again for all your help!
I got my cold dip two days ago and the…
I got my cold dip two days ago and the setup was super super easy. I had a few minor issues, so I contacted support at 8pm and I immediately got a reply. I worked with Tyrell and he was beyond helpful. My issues are resolving. This has been one of my best experiences ever dealing with customer support. I cannot recommend this product and company enough. They clearly care about their customers. I’m beyond stoked.
From the moment my PolarDive cold…
From the moment my PolarDive cold plunge arrived, it’s been an exceptional experience. This is the second cold plunge unit I own and it functions just like my significantly more expensive unit. The build quality is excellent and the chiller/temperature control unit is easy to operate.
But what truly sets PolarDive apart is their customer and technical support. I’ve emailed them at odd hours—late nights, weekends—and every time, I’ve gotten prompt and extremely helpful, responses. It’s rare to find a company that nails customer service like PolarDive has.
If you’re on the fence, don’t be. This is hands-down a great unit.
Terrific product with terrific customer…
Terrific product with terrific customer support
Super Happy with Polar Dive
Polar Dive Pro Bath has been exactly what I wanted. I love it. Easy to set up and the quality is fantastic. When I had a few set up question their customer service department replied very fast no waiting. Their politeness shocked me. Very rare now a days to have this kind of service. There instructions were concise and clear. I 100% recommend Polar Dive to anyone purchasing a Cold Plunge
Sincerely
Ken Quinn.
Phenomenal customer service
Phenomenal customer service. Julius is amazing. I ordered a wrong product and he immediately corrected it
Dealing with Julius in customer care…
Dealing with Julius in customer care was second to none! Appreciate all of his help. 5 starts
Thank you
Customer support and service out of this 🌎
Reached out via email on Sunday of Labor Day weekend, not expecting a response until Tuesday. Within an hour Julius and Polar Dive reached out and went to work helping ne. Highly highly recommend!
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