Polly.co.uk Avaliações 8.523

O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've been insured with Polly for 4 years now and just had a lovely chat with Mitchell Perkins to make sure my policy was all up to date for the cover my family needs if the worst were to happen, and h... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Nothing else to say except from incredible!! Lovely man who i spoke to Lewis Routley, very thorough within what cover i was able to get and pricing also very nice to speak to someone on a personal le... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Umesh Parmar contacted me after I filled an online enquiry. He was super helpful and talked me through every step ensuring I understood everything before moving onto the next bit. He was lovely to tal... Ver mais

Avaliado com 5 de um total de 5 estrelas

The guy on the phone, James Green, made talking about my worries and desires to secure my little girls future a little less scary. He was professional and talked me through the process every step of t... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Corretor de seguros

Escrito pela empresa

Hello mum, we’re Polly. Since launching in 2015, we’ve helped more than 750,000 UK mums protect their families’ futures by taking out affordable life insurance. Let’s talk about the bad thing for a moment. Hmm, yes we know – dying’s not our favourite topic of conversation either. But sadly, death is a fact of life and comes to us all at some point. And the tragic reality is that it sometimes happens much sooner than expected. That’s why we launched Polly. Every 22 minutes a child in the UK loses a parent they depend on financially. But despite this over 12% of UK Mums still have no life insurance to protect their family if the worst happened.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

9 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Jonathon was very helpful and patient

Jonathon was very helpful and patient. I felt looked after and was able to process all stages of my insurance with confidence. Thank you.

29 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi there,

We really appreciate the feedback! It’s great to hear that Jonathon provided the patient and helpful service we strive for at every stage of the process. Ensuring our customers feel confident and fully informed is our top priority, and we’ll be sure to pass your thanks along to Jonathon for his excellent work.

Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Adam was very helpful

Adam was very helpful. He had great knowledge and helped me to get cover in place.

29 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Chris,

Thank you for your 5 star review, we appreciate you taking the time to share your experience.

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Emma was lovely and very helpful today…

Emma was lovely and very helpful today and found me amazing policy

29 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Sam,

That’s what we like to hear! We’re so glad Emma could help you find an amazing policy today. Thank you for the 5 star feedback!

Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Great customer service

Tommy Miles was great!
Polite, funny, explained everything clearly. He also helped me get onto the app.

Thanks Tommy 😊

29 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

HI Lynette,

We’re thrilled he could help you get sorted with your policy and the app with such a friendly touch. Thanks for the kind words! Welcome to Tom!"

Kind Regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

I had a lovely guy called Lewis and he…

I had a lovely guy called Lewis and he explained everything to me and it felt like a weight was lifted off my shoulders

29 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Gabrielle,

Five stars for Tommy Miles! We’re thrilled he could help you get sorted with your policy and the app with such a friendly touch. Thanks for the kind words! Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

I had such a great call with Lewis…

I had such a great call with Lewis Routley getting me a quote and sorting my plan out. He was so honest and helpful while being thorough with all the questions, making sure there was no stone in turned. I left the call feeling fully informed with the reassurance that if I needed anything in the future he would be happy to help. Thank you Lewis!

28 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Holly,

Thank you so much for sharing your experience. We are very happy to hear that Lewis took the time to ensure your cover was suitable. Life insurance is about far more than just paperwork; it’s about that reassurance and peace of mind. Knowing your future is protected. We’re so glad you feel fully informed and supported. Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Emma Hayes - Amazing representative

My husband and I were contacted by Emma Hayes to renew/update our life insurance. She was friendly, helpful, and explained everything clearly. Emma was very accommodating around my late working hours and fitted in phone calls around our family and work schedule. She was able to offer us exactly what we wanted in terms of cover at an affordable price. Overall, a very good experience and we would highly recommend her to others. We look forward to using Emma as our point of contact in the future. Thank you

28 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

HI Deborah,

What a glowing review for Emma! We’re thrilled she could make the process so easy and accommodating for your family. Thank you for the recommendation and for choosing us for your life insurance needs. Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Life insurance cover …

I had a great experience working with Scott William on all the process of life insurance cover, I appreciate his time going through all the questions with patience with me to understand all the process properly. I truly recommend anyone who need help with life insurance to refer to Scott William for the information.

28 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Hanifa,

We really appreciate your feedback. It’s great to hear his patient approach helped you understand the details of your life insurance plan. Thank you for recommending our services to others looking for clear, expert advice. Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Amazing communication

Amazing communication, felt very supported throughout the phone call answering the questions that was provided. Couldn’t ask for better, felt that all my queries were met and he was very easy to speak to and very polite and professional. Services was excellent and helpful. And even when I was busy he was very understanding and called back the following day and made sure it was a perfect time for me to speak, such I thought was very grateful for so Thank you very much

28 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Chelsea,

We really appreciate you taking the time to share this feedback. It's always great to hear about our advisors delivering a good outcome with professionalism and patience. Providing excellent service while respecting our customers' busy schedules is what we strive for every day.

Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Julian was clear

Julian was clear, honest, kind, and very fast throughout the whole process. He explained everything in a simple way, answered all my questions, and made everything stress-free. I’d highly recommend. Thank you

27 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi there,

Fast, clear, and stress free, just how it should be! Thank you for the high recommendation for Julian; we’ll be sure to pass your thanks on to him.

Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

I recently had the pleasure of speaking…

I recently had the pleasure of speaking with Thomas Way at Oh Polly Life Insurance, and I couldn’t be happier with the experience. He was incredibly kind, friendly, and genuinely helpful throughout the entire process. Thomas took the time to understand my needs and guided me towards a policy that fits me perfectly.

What really stood out was the excellent level of customer service. Everything was explained clearly, and I never felt rushed or pressured. It’s reassuring to know they focus on finding a policy that matches not only your needs but also your affordability.

Overall, a brilliant experience—I would highly recommend Oh Polly Life Insurance to anyone looking for reliable and supportive service.

27 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Megan,

A brilliant experience is exactly what we aim for! We’ll be sure to pass your kind words on to Thomas. We're so happy he could help you find the perfect, affordable policy. Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

I took out a life insurance policy…

I took out a life insurance policy online and realised I hadn't added critical illness cover. I requested a call to sort this and spoke with Joseph Purnell who was extremely helpful. Not only was he able to add on my critical illness cover, he also managed to save me money on my original life insurance policy which is always welcome. So far, I've found the customer service at Polly to be excellent.

27 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Megan,

Thank you for sharing your experience! We know that life insurance is about more than just a policy, it’s about peace of mind. The fact that Joseph also managed to save you money in the process is the icing on the cake! We’re glad we could make your family's future even more secure while keeping your budget in mind. Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Great customer service and relatability…

Great customer service and relatability to everyones personal circumstances, highly recommend! 😁

27 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Courtney,

Thank you for your feedback, we really appreciate you taking the time to share your experience!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Jake Phillips helped with our…

Jake Phillips helped with our application for a new life insurance policy. He was absolutely brilliant, he was patient and explained the process making it so simple to complete. Great customer service and so lovely to speak to. The prices are brilliant for polly too would definitely recommend to everyone.

22 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Ashley,

Thank you for your 5 star review and your kind words! Jake will be delighted to know he made the process so easy for you. We're glad you’re happy with the service and the savings! Welcome to Polly!

Kind regards
The Polly team

Avaliado com 1 de um total de 5 estrelas

Tried to retrieve a quote online from…

Tried to retrieve a quote online from this company but it is one of them “someone will be in touch” companies. Ever since (nearly two weeks ago) I have been HARASSED between 5-6 calls a day on alternative numbers and even when I block them or cut them off they still ring. Most desperate and annoying company I have ever experienced! I have told them I do not wish to take a policy out and then they just call on an alternative number 100 times!

24 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Chloe,

We are sorry for any frustration felt following our calls, we never want to be an annoying part of your day.

Please respond to our info request on Trustpilot, we will prioritise finding your contact details and ensuring all contact stops immediately.

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Andrew phoned me to review my policies…

Andrew phoned me to review my policies which I had for four years. He spent a lot of time explaining my options and what would work best for my circumstances. He was absolutely amazing and so genuine. I ended up with two new policies to suit me and my family. I cannot recommend Polly enough. I felt reassured and in control of my policies. Thank you Andrew for the time and answering all my questions 😊

23 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Roxanne,

We really appreciate you taking the time to recommend us! It’s great to hear that Andrew provided such an amazing and thorough review of your existing cover. At Polly, we pride ourselves on ensuring our customers truly understand their options rather than just 'buying a policy.' We’re delighted you found the right fit for your family and felt supported throughout the process. Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Jake Phillips was a fantastic help…

Jake Phillips was a fantastic help today. Explained everything clearly and was friendly and very helpful. Been looking for Insurance for myself for a while and he has made it easy to go through and made everything clear.
Thank you ever so much

24 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Tracie,

We really appreciate the feedback. Jake is a fantastic member of our team, and we’re glad his clear explanations and helpful attitude made your application process straightforward. Our goal is to take the stress out of finding the right cover, and it sounds like Jake did exactly that for you today. Thank you for choosing us! Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Excellent!!

Chatted with a young man, James Green today about a policy. He honestly couldn’t have been nicer! Super friendly and explained my policy inside & out.

23 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Clair,

We couldn't agree more! James is a star! We're so happy he could break down your policy and provide such a friendly service today. Thank you for your kind words! Welcome to Polly!

Kind regards
The Polly team

Avaliado com 5 de um total de 5 estrelas

Spoke with a lovely man called Julian

Spoke with a lovely man called Julian. He was super helpful and talked through everything with me so I understand. He managed to find the best deal for me and explained that I can add to it anytime, making me feel really secure in my choice to go with Polly life insurance!

23 de abril de 2026
Avaliação não solicitada
logotipo da Polly.co.uk

Resposta da Polly.co.uk

Hi Alexandra,

Thank you for the fantastic feedback. We’re glad Julian could explain the flexibility of our policies, ensuring you have a plan that works for you both now and in the future. Accuracy and transparency are what we aim for. Welcome to Polly

Kind regards
The Polly team

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