Good introductory offer and a great variety to choose from, with some hidden gems among them. Delivery was marred by the shipping company, but not Port2Port's fault, and they followed up on the proble... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The magnificent range of wines is key, especially some only being available via this route. The bundle options are great, introducing some wines which one would have never before tried. Additional... Ver mais
A empresa respondeu
Port2Port carries a great range that aligns well with my interests and tastes. They also have a good relationship with premier producers. Finally, their service is prompt, prices are good, and deliv... Ver mais
A empresa respondeu
Outstanding selection of wines. Super friendly service and lightning fast deliveries. What more can one ask for? You guys ROCK.
Detalhes da empresa
Escrito pela empresa
Port2Port is SA's biggest online fine wine marketplace. Buy your favourite wine online and have it delivered to your door, at cellar door prices: no mark-ups mean the best deals on your selections. Looking for more than just wine? Port2Port has just added an extensive portfolio of premium spirits for the most discerning collector, including Scotch Whiskies, artisanal Gins, Bourbons, Vodkas and Rums. For any order-related, product-listing or general enquiries, please feel free to contact us at help@port2port.wine to speak directly to one of our consultants.
Informações de contato
África do Sul
- hello@port2port.wine
- port2port.wine
4,5
Excelente
1 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 62% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
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Resposta da Port2Port.wine
Thank you for reaching out and sharing your concerns regarding your recent order.
Port2Port operates as a marketplace and does not have a centralized warehouse. As indicated on the order summary page and in the order confirmation communication, the stock is shipped directly from the wineries and this is why 5 separate shipments occurred for your order.
The delay with your final shipment was unacceptable and we are reviewing our procedures to prevent such errors in the future.
We sincerely apologize for the inconvenience and disappointment. Port2Port strives for transparency in our online experience, and your feedback is invaluable in helping us improve.
Kind Regards,
Bronwyn @ Port2Port.wine
Reliable recommendations
Reliable recommendations. Prompt delivery on orders. Knowledgeable
12 de junho de 2024
Resposta da Port2Port.wine
Port2Port is delighted that you rate our service as well as our selection as 5 Stars! We thank you for taking the time to share your positive review. We look forward to delivering excellent service and exceptional wine to you again soon.
Kind Regards, Reeva at Port2Port
After the mix-up with my order
After the mix-up with my order, I received my order within 3 days as promised.
The wine was received in good condition and was worth the wait.
I even got my voucher from Port2Port for my next order.
Thank you so much for handling my query with urgency.
25 de junho de 2024
Avaliação não solicitada
Resposta da Port2Port.wine
Thank you for your positive feedback and 4-Star review. Port2Port is delighted that your order was well received and we look forward to delivering exceptional products and even better service with your next order. Kindest Regards, Bronwyn at Port2Port
Exclusive Online savings: Up to 30 off!
Received an e-mailed advertisement: Exclusive Online savings: Up to 30 off!
went through the entire list of items up for offer and 10% seems to be the biggest discount....
Why mislead people with statements such as that? Not necessary!
28 de junho de 2024
Avaliação não solicitada
Resposta da Port2Port.wine
Dear Mr Roux,
Thank you for your feedback. We sincerely apologize for any frustration you experienced while browsing our site. Our exclusive online savings event generated a high level of interest, and by the time you visited at 2:30 pm, many of the products with the highest discounts had unfortunately sold out.
We understand how disappointing this can be and are committed to improving your shopping experience. We frequently update our inventory and special offers, so we encourage you to check back throughout the month for new products and deals.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Kind Regards,
Nic from Port2Port
The order took way longer than I was…
The order took way longer than I was told it would take when I ordered. And then on the day of delivery I was notified on time that there would be a delivery.
6 de junho de 2024
Resposta da Port2Port.wine
Dear Mr Mdladla,
Thank you for sharing your experience with us. We apologize for the delay you encountered with your order and for any inconvenience this may have caused. Timely delivery is very important to us, and we regret that we did not meet your expectations this time.
We also apologize for the lack of timely notification on the day of delivery. We are currently working on improving our communication processes via our courier partner to ensure that our customers are kept better informed every step of the way.
Thank you for bringing this to our attention. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.
Kind Regards,
Nic from Port2Port
Excellent service
Excellent service and so far the wine selection has been amazing!
6 de junho de 2024
Resposta da Port2Port.wine
The Port2Port Team appreciates you taking the time to review your first experience. Thank you for the 5-Stars!
We value your support and look forward to delivering exceptional products with excellent service again soon.
Kind Regards
Reeva @ Port2Port
Great service
6 de junho de 2024
Resposta da Port2Port.wine
Thank you for your 5-star rating! Port2Port appreciates you taking the time to review your first experience and we look forward to being your preferred choice in the future. Kindest Regards, Bronwyn at Port2Port
The service in terms of delivery times…
The service in terms of delivery times etc. was good. However, I did not like the subterfuge employed by Port to Port in splitting my order and then charging me for delivery for the one part.
This was disingenuous at best, but basically dishonest.
6 de junho de 2024
Resposta da Port2Port.wine
Good day, Sir, and thank you for your review. Port2Port offers you the biggest online selection of fine wines from around the world at the best possible prices while guaranteeing cellaring conditions and provenance. To do so, we do not operate from a centralized warehouse but collect your wines from the winery or retailer warehouse and ship them directly to your door. This means that when you shop from multiple sellers you may receive your order in separate shipments, the number of which will be indicated on checkout. Regarding our shipping fees, unless indicated otherwise, Port2Port shipping fees are R99 per vendor and free shipping applies for all orders over R1500 per vendor. If independently shipped by the vendor, shipping fees and free shipping thresholds may vary, this is all indicated on the product detail page, and when checking out. We do hope, that the above clears up our shipping terms and we hope that you will visit our site again, and make sure that the free shipping thresholds apply to your order. Kind Regards, Bronwyn at Port2Port
Resposta da Port2Port.wine
5- Stars are what our Team at Port2port continuously works towards. We are delighted that your order was delivered promptly and that we have exceeded your expectations. We look forward to delivering excellent service and exceptional wine to you again soon.
Kind Regards, Reeva at Port2Port
I'm enjoying the wine and the service
6 de junho de 2024
Resposta da Port2Port.wine
The Port2Port Team appreciates you taking the time to review your first experience. Thank you for the 5-Stars!
We value your support and look forward to delivering exceptional products with excellent service again soon.
Kind Regards
Reeva @ Port2Port
Resposta da Port2Port.wine
Port2Port is delighted that you rate our service as well as our selection as 5 Stars! We thank you for your support and look forward to seeing you on our website again soon.
Kind Regards, Bronwyn at Port2Port
Love everything about the company
3 de junho de 2024
Resposta da Port2Port.wine
At Port2Port we believe that our customers deserve nothing but the best, and we value your loyal support. We thank you for taking the time to review your Port2Port experience and our Team looks forward to delivering exceptional wine and excellent service to you again.
Kind Regards, Bronwyn at Port2Port
Informative and reliable.
5 de junho de 2024
Resposta da Port2Port.wine
Thank you for taking the time to rate our services and share your recent experience. Customer satisfaction is our priority, and we thank you for your affirmation!
Port2Port appreciates your support and our Team looks forward to exceeding your expectations with your next Port2Port order.
Kind Regards, Reeva @ Port2Port.wine
Speedy delivery with great packaging.
Speedy delivery with great packaging.
Thank you!
25 de junho de 2024
Avaliação não solicitada
Resposta da Port2Port.wine
Good day and thank you for finding the time to review your latest P2P experience. We are thrilled that your order was very well received and delivered promptly. We look forward to being of excellent service to you again.
Kind Regards, Reeva at Port2Port
Quick and easy !!
25 de junho de 2024
Avaliação não solicitada
Resposta da Port2Port.wine
Thank you for our five-star review! Your positive affirmation inspires our team to continue offering first-class service. We value your support and Port2Port looks forward to being your preferred choice in the future.
Kind Regards Bronwyn at P2P
Well oiled machine
Well oiled machine, my order was delivered on time and in good condition.
Keep up the great work, salute
4 de junho de 2024
Resposta da Port2Port.wine
Thank you for taking the time to rate our services and share your recent experience. Customer satisfaction is our priority, and we thank you for your affirmation!
Port2Port appreciates your loyal support and our Team looks forward to exceeding your expectations with your next Port2Port order.
Kind Regards, Bronwyn @ Port2Port.wine
Disappointed - not with the wines but the service
Have used other on line wine suppliers and generally get within 4-5 days including non business days. My order took ages to get here! Would rather use my trusted on line supplier!
21 de junho de 2024
Avaliação não solicitada
Resposta da Port2Port.wine
Good day and thank you for your review. We profoundly apologize that your order took longer than usual to be delivered. Due to the high volume of orders from the TWS24, we requested that our customers please allow for 5 to 10 working days delivery time. Some winning wines, however, took a little longer to be dispatched and our Team assures you that we are looking into rectifying this issue to prevent this from happening again. Port2Port values our customer feedback and we are constantly working on improving our delivery and distribution channels, as customer satisfaction is our priority.
Kind Regards, Bronwyn at Port2Port
Great service
Great service, good communications and timely delivery. Thank you P2P
18 de junho de 2024
Avaliação não solicitada
Resposta da Port2Port.wine
Thank you for our five-star review! Your positive affirmation inspires our team to continue offering first-class service. We value your support and look forward to receiving your next Port2Port Order. Kindest Regards, Reeva @ P2P
Resposta da Port2Port.wine
Thank you for taking the time to provide our platform with your positive feedback. Port2Port is delighted that our systems run smoothly and are easy to navigate and that you received 5-star service! We value your support and will continue to strive for excellence.
Kind Regards, Bronwyn at Port2Por
delivery times respected and impeccable…
delivery times respected and impeccable product.
Well done!
stefano
27 de maio de 2024
Resposta da Port2Port.wine
Thank you for taking the time to leave us your 5-star review! Customer satisfaction is our priority, and we thank you for your affirmation. We value your support and are delighted that you are happy with our service as well as the product.
Kind Regards, Reeva @ Port2Port.wine
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