Positec Avaliações 55

My Worx pressure washer became faulty with a problem when charging the battery. Great service from Phoebe Brooks in customer support at Positec. After a few emails I have a new battery and charger on its way. Thank you.

Hotline für Worx absolut überfordert, seit einer Woche keine Rückmeldung wegen defekter Batterien. Alle Unterlagen (Kaufbeleg und Video) für die Garantie eingereicht. Keine Antwort …
Nie wieder Worx und Landroid.

Da brech ich echt ab, wenn ich mir die Eigenbeschreibung dieses Unternehmens durchlese. Nichts davon trifft zu – weder die Qualität der Produkte noch die Nachhaltigkeit und schon dreimal nicht die soziale Verantwortung. Die Google-Bewertungen sprechen Bände. Da holt man sich lieber Geräte von Bosch oder Gardena, da weiß man wenigstens, was man hat.

CAVEAT EMPTOR if dealing with POSITECH. I seldom write reviews but Positech have made me see red!! My Landroid mower had to be returned under warranty as the rain sensor failed. So far so good although they did take much longer to repair than anticipated.
However, the same problem has reoccurred just out of guarantee and now I am told the spare part is obsolete and the only way it MIGHT be possible to repair it is by using a secondhand part!! Could this mean they used a secondhand part before and explain why it did not last very long? Amongst my many emails complaining about the premature obsolescence of their spare parts was one to Torsten Bollweg [CEO of Europe, Middle East & Africa] who from his lack of response or action appears to be completely happy running a useless company!!
After many weeks/months trying to get a part, it appears that it is critical when purchasing a Positech product to establish when it was first launched as this is the benchmark they use. In my instance this made my mower 6 years old but at the time of purchase I was not told of this and there was no manufacturer's date or sell by date on the item. In any case if one buys a car and the wiper motor packs up after 3 years are we expected to buy a new car if the motor is no longer available?? Are we ever told when it was first manufactured?
I certainly will NEVER purchase another Positech product

J'ai un robot tondeuse de la marque Worx. Depuis le début je rencontre des problèmes, que j'ai signalé à plusieurs reprises au SAV donc à Positec. Mais on me pose toujours les mêmes questions sans intérêt et à chaque fois, vue leur "réactivité", je dois me débrouiller tout seul pour trouver des solutions. Lors de mon dernier contact, on a fini par me répondre qu'il faudrait que je renvoie la tondeuse pour faire le point et tout vérifier. Sauf qu'elle n'est plus sous garantie. Et je n'avais jamais reçu une telle proposition pendant la période de garantie, étonnement. Suite à cette remarque, ils devaient voir si une prise en charge pouvait quand même être faite, à titre commercial. C'était au mois de juillet. Depuis, malgré au moins 4 messages de relance, je n'ai reçu aucune réponse, pas même négative.
Donc si j'ai un conseil à vous donner, fuyez cette marque qui n'a aucun respect pour ses clients, avec un SAV catastrophique, et dont les produits ne sont pas au point !

I owned a WORX mower and it went wrong so took it apart but was an electrical issue within module so unrepairable. Bought the identical model but sounded graunchy, took it apart and manufacturers have replaced motor bearings with cheaper bushes causing the weird motor noise. i emailed Chris Hart after sales support manager, he said he had spoken to their quality and sustainability manager too and he flatly refused they had made changes to bearings, I said I would take new machine apart photo/video it to prove my point (noting I am a mechanical engineer). his response the machine is fine ignoring my request and stated We will not be taking this any further.  You are free to take the issue to Trading Standards should you wish but there is no issue with your mower. Hardly a professional response. As such suggest you cannot trust this third rate establishment so go elsewhere. WORX are all made in China and have very few if any UK parts - that sums this sad company up so please learn from my experience.

Promotion free garage avec achat tondeuse Worx. Robot tondeuse achetée le 23 juillet 2025.Après 11 semaines toujours pas reçu ce garage. Téléphoné plusieurs fois et envoyé messages sans réponse. Opérateurs techniques promettent de remonter la demande au service administratif mais aucun effet ni réponse. Donc, ils semble qu'il s'agisse de promotions mensongères.

We ordered and paid for a hedge trimmer from Positec which has not arrived , initial I was able to speak to a representative of Positec Dom who was sympathetic and appeared to be helpful but since my initial conversation we cannot contact anybody there. We are trying to understand what has happened to our order It has not been delivered and we are getting a variety of excuses including Evri claiming that “they missed us” luckiy we have security cameras as witnesses that no delivery attempts have been made.
In the Ebay advertisement the reason we selected the item from Positec was because it was advertised as next day delivery , well we are still waiting .
We are no longer waiting, Positec have refunded our money.

Shocking service and products that stop working after minimal use. I mean a handful of times if that and then you contact the company they are not interested would never buy again. Could give a 0 if possible.

What an abysmal example of customer service and focus.

I have bought previously from Worx who were easy to contact, most helpful and quick to deliver.

THIS IS NO LONGER THE CASE

Placed 2 orders on 5th and 6th to 2 different delivery addresses. Both were on 3-5 day delivery. Then followed the saga of trying to find-out what would be delivered and when. The "customer service" team must have a compendium of BS answers. They were a waste of time giving vague and useless replies to enquiries.

They claim to have delivered both orders but we haven't found one of them yet.

WORX - NEVER AGAIN
AVOID A FAILING COMPANY

Above and beyond after sales service

I contacted Italian technical support team, asking for a very simple form of support: I needed to replace the button battery CR1225, value of few euros, asking to where exactly it was located on the mainboard so that I could proceed myself.
They didn't answer to my question, they proposed for two times to send the WORX Mower for repair, total cost 77 euros. What a great, easy opportunity to NOT satisfy a customer.

Seit mehreren Tagen (Wochen) sind sehr viele Benutzeraccounts gesperrt und die Kunden können ihren Landroid nicht mehr per App steuern.
Der Support ist völlig überfordert, hat keine Ahnung von der Materie.
Der technische Support scheint ebenfalls überfordert zu sein, da den Kunden nicht geholfen wird. Konten sind nun monatelang (!!!) gesperrt - und Worx Landroid (Positec) interssierts einfach nicht....
Keine Info / Kommunikation mit den Kunden - und an einer Lösungsfindung scheinen sie auch nicht interessiert zu sein.
- Das ist nicht das erste Mal, dass mit Kunden so umgegangen wird - definitiv mein letzter Landroid! Nie wieder!!!!!

I have been trying to return a mower which i purchased on EBay. They issued me with a returns label for Parcel force or Royal Mail. I chose parcelforce and realised that the weight was only 2.2kg on the label. The mower is 25kg. Nobody wants to answer my messages…

I bought a £200 lawnmower from Worx through 'Very' 2 1/2 years ago, Last week while mowing the whole handle snapped off.
Contacted 'Positec who makes the product'
They asked for photos which I supplied, and then an Invoice, which due to the age I couldn't supply, I explained this wasn't a warranty claim and that I wanted to purchase a replacement handle as simple as that, (this isn't a part that we have available as a spare I was told)
Scrap 1 x £200 working Lawnmower over a handle.

I would give no stars if possible. Positec do not give a damn and do not honour their warranty. I emailed them when my new saw arrived and they confirmed tht I had a 2 years' warranty as long as I had proof of purchase. My Blue Ridge Saw BR2801 was less than a year old with little use. The charger wires became bare and caused electrical shorting making it useless. When I tried to claim for a new charger they said that I had no warranty cover because I bought the saw on Ebay and not directly from them. They did apologise that they hadn't mentioned this at the beginning. I guess most of their products are sold through Ebay. My hardly used saw is now useless! What a shower they are!!

Je réitère mon avis de novembre
Pas une entreprise, mais plusieurs noms, aussi nulles les autres.
Plus jamais a faire avec eux. Brassent du vent mais ne règlent pas les problèmes avec mon robot Worx.meme sous garantie,
Envoyé 10x en SAV et je fini par le liquider pour les pièces.
On appelle ça des branleurs, bras cassés, ce qu'il vous plaira !

Purchased the Worx pruner for my wife back in April 2023 which I registered on their website so as far as I knew, it was covered under warranty until at least 2026. The jaws recently stopped working so I tried to register a repair via their website, strangely it failed and an automated response said they would look into it. I then emailed them at their customer service address, they failed to respond so I finally reached out to their eBay team as again no reply.
Luckily I had purchased it via Amazon who after explaining to them that the manufacturer wasn’t interested in replying to me, they decided to except it back and refund me.
Although I do like Worx tools, if you want to purchase their brand, make sure you don't buy from them direct as getting them to honour their warranty is a nightmare.

Do not trust this company - they are dreadful. For those of you that don't know they front the WORX brand of powertools. DON'T BUY WORX. If you ever need support, or your product develops a fault, you'll never get anything from them, regardless whether your product is under warranty or not. They make promises, and never deliver on anything. AVOID!

I have tried for 5 months about my faulty electric chainsaw and cannot get anything done. I initially spoke to someone in Positec months ago after sending emails etc. they said they don't do Ferrex Chainsaws. Now you can't speak to anyone it must be done on line, but you cannot find anywhere to contact. I have just filled in another feed back form of Aldi but previous contacts have not worked. DISGUSTING...