PPL Electric Utilities Avaliações 

If you have PPL, you require a generator because power goes out once a month.
Their estimates have no accuracy.
We had this month's outage today. Their estimate has already changed once.

Horrendous customer service. Constant 20-30 minute phone wait times with no resolution for issues. Terrible company

We have a power outage on north bedford st, because of the storm.

And they refuse to come out and fix the power until 3pm the next day I was told.

We are night owls and we can't use the tv, lights, etc.

Happened twice in one week. Couldn't charge my phone. Ridiculous.

PPl doesn't think it's customers are important enough to have anyone available for customer service on the weekends or overnight, you can make a payment to restore your power but it won't be turned back on until the next business day has to bear the heat watch my food in the fridge go bad.

Terrible customer …”dis” service from ppl.
It started with a very rude female rep who kept muttering unkind comments to my questions about my bill,..and went downhill from there.

(they claim that I tried to refuse paying them…they went directly to my bank account instead of sending me the bill, and were refused access: so in retaliation they now only accept cash payments!)

I’m 85 years old and this is now a hardship for me to follow their latest demands.
Could not get customer service.
(I DID speak with one male rep who was polite although not able to help.)

The date this all started is not May 1…but later in May.
Software won’t allow me to change date.

Prices keep going up and we constantly lose power, 12+ hours to have power restored!!!!

Horrible they are allowing people with small children and older people freeze this week because they dropped the ball on a snow storm they knew was coming. It is so sad to have to leave your home for heat at night

I made a payment and they charged me twice and put my account in the negative. I was hung up on me 5 times, really ignorant, they said I called it in which I never do, I have the emails to show what was supposed to be charged

I have over 30 accounts with you and now i am trying to open a new one and is asking me for Deposit over $500. This is ridiculous. I am failing formal complaint with PUC

PPL Customer service is the worst. All I wanted to do was pay my bill, No one was able to help me, system kept rejecting my account number. Customer service was telling me it was a good account number and kept sending me back to the bill pay sytem to be rejected again.

Literally have not had power for two nights. PPL, you do one thing. And you do it poorly. I get there were storms. But two nights? So far? And no update as to when it’s coming back on. 11:00 am. 11:00 pm. Now it’s apparently unknowable. I pay my bills on time. I pay the price increases. I deal with traffic issues while you cut half the trees down at the side of the road. Now I have spoiled food in my fridge and freezers leaking in my garage. Good performance should be recognized. As should poor performance.

If there is less stars I will give it to them. Stay way from ppl electric. Scamers and the costumer service sucks

I received an estimated bill that was way higher than any bill I had ever had. A letter was put out by the President of PPL saying it was an error and that it had already been fixed, except mine had never been fixed. Then they had another error where there was a billing delay so I got a 61 day bill. They had never let anyone know about that error. Now I have an astronomical bill and there are no good options. PPL has a monopoly in my area so there isn't even anything I can do, I am stuck with them and their constant mistakes.

I called to add services to my upstairs appartment was terrible customer service from first 2 people they were canceling my main service on fist floor when all I wanted was to add 2 floor to my name finally the 3 girl was able to help me hopefully it will be correct definitely need to get better customer service it’s ridiculous how complicated it’s been 2 days of trying to get this done!!!

Arbitrarily raised rates 3 times in 2022, resulting in a +90% increase in electricity rates.

Well let me tell you I am very upset I called to speak to someone for some electric education. Not only did I wait on hold for 2 hours they told me my estimated wait time was 70 minutes. I waited WELL over the time, I understand high call volume but how do you run a business like THAT. I have to call on my own time and use my work time. Now I personally feel that I wait for someone on hold and expect someone to pick up the phone. But NO YOU CANT GET THROUGH TO ANYONE. VERY FRUSTRATING! So I wasted two hours of my time without zero problems solved I feel as if there should be a policy. No one returns a phone call, cant leave a message. How am I suppose to get my questions answered.