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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

shipping was fast no delays , but it arrived scratched and the top plastic hat was not in the box . I have used prebeat before and they were brilliant and their customer service was on point . very d... Ver mais

Avaliado com 5 de um total de 5 estrelas

Terrific service. When DPD 'delayed' our parcel which was needed for a stage event, Darren arranged for an urgent order to be sent next day delivery. Typically both parcels then arrived on the same... Ver mais

Avaliado com 5 de um total de 5 estrelas

Cannot fault the customer service offered by these guys at Prebeat, they go the extra step to make sure that you're well informed with deliveries etc. Got a few freebies thrown in and probably the c... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

The Elumin8 range of cases sold by Preheat are really excellent quality and provide good protection for your equipment. I have purchased 2 now and I am very pleased with them. The ordering process was... Ver mais

Detalhes da empresa

  1. Fornecedor de Equipamentos Audiovisuais
  2. Loja de Materiais para DJs
  3. Loja de Eletrônicos
  4. Fornecedor de equipamento de iluminação de palco
  5. Loja de aparelhos de som

Escrito pela empresa

Prebeat has been selling Sound & Lighting since 1999, we now stock a wide range of Sound & Lighting both online and in-store. With our excellent customer service, superb prices and fast delivery we are a leading retailer in the UK for major brands such as FBT Speakers, Equinox Lighting, ADJ Lighting, Chauvet Lighting, LEDJ Stage Lighting, Studiomaster Mixers & Speakers, dB Technologies and so much more. Chose online from over 4,000 products delivered quickly whether you need a PA Speaker for a DJ, Lighting rig for a band or a portable speaker for your fitness studio. Maybe you are a bar, restuarant, shop, hair salon or warehouse that needs some background music then we have it all for you to chose from.


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

459 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 20% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,7

Todas as avaliações

(459)

56 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I’ve know Prebeat and Darren for a lots…

I’ve know Prebeat and Darren for a lots of years, for anyone visiting their website or shop be assured you will get the best possible service, advice and quality of products. All of the staff have always been very helpful to me, give them a try, you won’t be disappointed.

8 de março de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

New Speakers

I received my new speakers last friday (21st)
and i'm very happy with them. The sound quality is perfect. They are also easy to handle and to attach to the stands. Great service from Prebeat with quick delivery and great value for money.

26 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

You can really tell how good a company is when a problem arises! I ordered a DJ mixer from them - but on the day of delivery, I was in all day but got a message to say it had been delivered just after lunchtime - I checked outside, but nothing. The company reaponded very quickly to my message to help - they in turn contacted the courier and sent me a picture of where the package was - which was behind my next-door neighbours bin! This sorted it all out really quickly, so thank you so much! I'd also say that the piece of equipment is fantastic, at a great price and I would wholeheartedly recommend the company!

11 de fevereiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Really poor service all round

Really poor service all round, I purchased an item from prebeat, when the item didn’t arrive on the date they promised, I called and they blamed me saying my phone number was incorrect even though I’d called them prior, acting like they didn’t give a s@it, when the item did arrive it was faulty, when I returned the item, I called to ask if they had received it, again the guy acted like he didn’t give a S@it, and stated “well your not the only person that returns things you’ll have to wait”, I then called again days later, again, the guy was sarcastic, saying that the item was now being sent to me from the manufacturer, even though their return policy states they will replace any faulty item within 30 days of purchase, they treated the return as if it was a warranty fault, they didn’t provide any tracking for the replacement and now they’re closed for nearly 2 weeks and I’m still yet to receive the replacement item nearly a month after original purchase, I would avoid buying from prebeat , their customer service is appalling and the attitude of the guy I spoke to was sarcastic , uncaring and passive aggressive, I will not buy from these people again, disgraceful service, avoid at all costs

28 de janeiro de 2025
Avaliado com 5 de um total de 5 estrelas

Great price

Great price, quick delivery and very good customer support when there was a small problem which was resolved very quickly

23 de janeiro de 2025
Avaliado com 2 de um total de 5 estrelas

Usually a decent service but…

Usually a decent service but unfortunately not on this occasion. After price matching a product and issuing a part refund they proceeded to remove my purchase points blaming “that’s how their online system works and they have no control over it “. Sounds more like sour grapes and clearly throwing ones toys out of the pram. Based on recent events I’ll take my business elsewhere. Plenty of other suppliers out there who would appreciate the custom.

27 de janeiro de 2025
Avaliação não solicitada
logotipo da Prebeat

Resposta da Prebeat

Hey Alan -thanks for taking the time to do the review, it helps our team know how we can improve the service.

I can see we did a price match after the purchase - normally this is done before making the order. Sadly the points system runs in the background on the website software and it does remove all the points for an order when doing a part refund. To be honest less than 1% of our customers use the points so we are looking at maybe removing it.

Sorry this meant you lost out of the points for around £3.50 I believe - I'm sure we could have just done that as a discount on a future order.

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