Tiahh helped reduce my Mum's Broadband package by more than £40 a month, explained why it was higher than others, gave me good advice on next steps to help keep the charge as low as possible. She lis... Ver mais
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Veja o que dizem as avaliações
Spoke to Chloe this afternoon reference a mistake on my billing. Chloe acknowledged immediately that an error had occurred when my package was upgraded. Now it's sorted and adjusted to reflect the n... Ver mais
I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July an... Ver mais
Sinead managed to reduce my bill, or rather 2 bills for reasons that are still unclear. She apologised profusely for Premiers error and explained how this will be dealt with. I will be monitoring my... Ver mais
Detalhes da empresa
Escrito pela empresa
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Informações de contato
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Reino Unido
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Tiahh was very professional and…
Tiahh was very professional and friendly helping me solve a problem in five minutes that has been taking weeks for me to sort out with the rest of the team. Very helpful and seemed very willing to sort problems in a confident manner.
30 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
We’re really pleased to hear that Tiahh was able to resolve your issue quickly and provide a professional, friendly experience. It’s great to know she took ownership of the situation and handled it with confidence.
We do apologise that it took longer than expected to get this resolved previously, and we appreciate your patience. Your comments will be shared with Tiahh and the wider team so we can continue improving our service.
I telephoned to complain that the…
I telephoned to complain that the company had left me with no phone because no router had arrived before the digital tx by BT. It took three days to get through on a mobile phone - and still no router.
None of this was Tiahh's fault and she handled the call with empathy, diplomatically and helpfully - taking time to do so whilst also amending my account to correct an over-charge last month. Well done, and I advised that company management should be made fully aware of the very poor service which the company had delivered, causing my (avoidable) complaint.
1 de maio de 2026
Avaliação não solicitada
Resposta da Premier Talk
We’re very sorry to hear about the difficulties you faced , being left without a phone service and struggling to get through is not the level of service we expect to provide, and we understand how frustrating and inconvenient this must have been.
That said, we’re really pleased to hear that Tiahh was able to support you with empathy and professionalism once you got through, and that she helped resolve the issue and correct the billing on your account. We’ll make sure your kind words are passed on to her.
We also take your wider feedback seriously regarding the delays, router delivery, and communication issues. This will be shared with management so we can address the shortcomings you’ve highlighted and work to prevent similar situations in future.
Thank you again for your patience and for bringing this to our attention. If there’s anything further we can assist with, please don’t hesitate to contact us.
Premiere talk were absolutely…
Premiere talk were absolutely brilliant. I had 4 queries and Chloe dealt with them very efficiently, patiently and genuinely took time to listen to me and made sure I agreed with and understood what was happening. The way Chloe spoke to me and handled everything took a huge weight off my shoulders. I am really grateful for the care and professionalism she showed. I highly recommend
30 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
We’re delighted to hear that Chloe was able to support you so effectively across all your queries. Taking the time to listen, explain clearly, and ensure everything is fully understood is exactly the level of care we aim to provide, so it’s great to know Chloe made such a positive difference and helped put your mind at ease.
Good customer service
Good customer service , communication in calling g back with updates.
1 de maio de 2026
Avaliação não solicitada
Resposta da Premier Talk
We’re pleased to hear you were happy with our customer service and the communication, especially keeping you updated with call-backs. We know how important it is to stay informed so it’s great to know this made a difference to your experience.
Not easy to contact
Ally was very good at sorting problem. Complaints phone number on web site doesn’t connect , fee to leave expensive .Emails to support not always answered . Return callback hit and miss. When connected staff helpful
27 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
We’re really pleased to hear that Ally was able to help resolve your issue and that you found our team helpful once you were able to get through.
That said, we’re sorry to hear about the difficulties you experienced trying to contact us including issues with the complaints number, delays in email responses and inconsistent call-backs. We also understand your concerns regarding leaving fees, and we appreciate you bringing this to our attention.
Ally rang my mother and talked me…
Ally rang my mother and talked me through what she was having to have installed, ( we haven’t asked for this, but it’s a national update) she was very clear about it all and has my number to keep me updated.
28 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your feedback. We’re glad to hear that Ally was able to clearly explain the installation process and keep you informed throughout.
We understand this wasn’t something you specifically requested, but it is part of a wider national update, and we appreciate your patience while it’s carried out. It’s also good to hear that Ally has your contact details and will keep you updated going forward.
Leanna, great support 👍
Leanna sorted out an issue with the landline, via the technical support team, before the call had finished. Great 👍
28 de abril de 2026
Resposta da Premier Talk
Thank you for your kind feedback! We're really pleased to hear that Leanna was able to resolve the issue with your landline so quickly and efficiently during the call.
We'll be sure to pass on your comments to her and the technical support team. If you ever need assistance again, we're here to help!
Leanna was very polite and listened…
Leanna was very polite and listened well to my concerns.
She showed empathy and took her time to look into my complaint.
I would have given her 5 stars, however I would like to wait to see if she resolved the issue, if she has then she would get 5 stars.
I have previously spoken to another member of the team who promised me that the issue was resolved, however this was not the case.
28 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your thoughtful feedback, Amanda. We're really pleased to hear that Leanna made a positive impression by listening carefully and showing empathy while looking into your concerns.
We completely understand your hesitation given your previous experience, and we’re sorry that the issue wasn’t resolved as promised before. Your feedback is important, and we hope Leanna is able to follow through and deliver the outcome you expect.
Total incompetence
Total incompetence, blaming sickness for delays, over charging, not returning over payments. Total rip off, do not sign up to this scam.
10 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
Preying on vulnerable elderly people
My vulnerable elderly neighbour has been cut off and I've been trying to assist her. She has already had another neighbour press 1 for call back without this happening. You wait for 30-60 mins to get through on the help line and they disconnect you straight away. Terrible terrible service. And the price my neighbour is paying for her service is extortionate. I fear she's been scammed with this company.
29 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your recent feedback. We’re sorry to hear that you’ve had a negative experience and would like the opportunity to investigate this matter fully.
To ensure we can carry out a thorough review, please provide us with the information previously requested, including any relevant account details, correspondence, or supporting documentation. This will allow us to locate your records and assess the situation accurately.
Once we receive this information, we will begin a full investigation and aim to provide you with a detailed response as quickly as possible.
We appreciate your cooperation and look forward to resolving this for you.
The agent Tiahh was great
The agent Tiahh was great, brilliantly helpful customer service. The experience from Premier Talk in regards to response to my email and waiting for call has been poor.
28 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your feedback. We’re really glad to hear that Tiahh provided such helpful service and made a positive impression.
We’re sorry, however, that your overall experience with our email response times and call wait has not met expectations. This isn’t the level of service we aim to provide, and your comments have been noted so we can improve in these areas.
Tiahh was absolutely brilliant with me…
Tiahh was absolutely brilliant with me to day, she was so professional and got me a great deal, I can't thank her enough, thanks for everything
28 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your wonderful feedback! We’re delighted to hear that Tiahh provided such a professional service and helped you secure a great deal.
Resposta da Premier Talk
Thank you for your feedback! We’re glad to hear that Leanne was able to help and provide a positive experience. We’ll be sure to share your kind comments with her.
Individuals have been lovely, company is terrible. Go with a different provider
I have been begging Premier Talk to sort out my WiFi and broundband for over 2 months. I moved, contacted them ahead of time, and was assured I'd have a new router and the phone connector would also be provided.
I am still receiving bill for the property I vacated at the end of February, and no router has arrived.
I've repeated the issue over and over to different people, but nothing has been done at all.
They were quick enough to send me the sim card to change my mobile over to their package when I moved, so they have my name, new address etc....
But no service, little to no communication, and zero concern about the fact I am vulnerable, disabled, and in need of working cameras on my property to ensure my safety after an issue which involved the police.
If I could give zero stars, I would
28 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
We’re very sorry to hear about your experience, Viki. This is clearly not the level of service we aim to provide, and we understand how frustrating and concerning this situation must be ,especially given the circumstances you’ve described.
We’d really like to investigate this urgently and get things resolved for you as quickly as possible. Please could you contact us directly with your account details so we can locate your account and take immediate action.
For a start
For a start , answer calls instead of hanging up , don't charge elderly people far too much because they don't understand about digital switchover ..shall I continue ?
27 de abril de 2026
Resposta da Premier Talk
Thank you for your feedback. We’re sorry to hear about your experience, and we understand your concerns regarding call handling and billing clarity.
We take all feedback seriously and would like the opportunity to review what has happened in your case. Please contact our support team with your account details so we can investigate and address your concerns properly.
Account query
I had occasion to query my account as I had been wrongly over charged. This was corrected with the help of Mae and Ruby who between them quickly sorted out the problem and rectified the charges.
22 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your feedback! We’re pleased to hear that Mae and Ruby were able to help quickly resolve the issue and correct your account charges.
We’ll be sure to pass your kind comments on to them. We appreciate you taking the time to share your experience.
Premier talk have been a disgraceful…
Premier talk have been a disgraceful company to deal with. My elderly mother was left without a phone or any form of communication for weeks. She also had a care alarm linked to her phone. After dreadful communication we were forced to leave premier talk and join BT who have been extremely helpful from the beginning. We informed PT my mother had left them but for 4 months kept sending her invoices racking up a huge bill. Premier Talk also then kept ringing and hassling my mother for payment when she was no longer their customer.
A lady from credit control has rung me (daughter) today and finally after 4 months has closed the account. This is the first helpful conversation I've had with PT for months.
23 de dezembro de 2025
Avaliação não solicitada
Resposta da Premier Talk
Thank you for taking the time to share your feedback. We’re very sorry to hear about the difficulties your mother experienced, particularly the loss of service and the impact this had on her care alarm, as well as the distress caused by ongoing billing and contact after she had left.We understand how concerning this situation must have been, and we’re sorry that communication and resolution fell short of expectations. We’re glad to hear that the account has now been closed following your recent conversation with our credit control team.
Your comments are being taken seriously and will be reviewed internally to help us improve our processes and customer care. If you need anything further from us, please don’t hesitate to get in touch.
I have had problems with Premier I…
I have had problems with Premier I cancelled my landline which I had to pay for. But you reinstated the landline which I did not want because I was having many scam calls. I telephoned you recently and your assistant Leanna sorted it out for me. She was a delightful girl and a credit to your company.
24 de abril de 2026
Resposta da Premier Talk
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your landline and the unwanted calls you received.
We’re glad to hear that Leanna was able to help resolve the matter for you and that everything has now been sorted. We’ll be sure to pass your kind comments on to her ,she’ll be pleased to hear this.
If you need anything further, please don’t hesitate to get in touch.
I wish to thank Belle and Mya for there…
I wish to thank Belle and Mya for there help in trying to sort out my upgrade out. Unfortunately I was unable to do it , I had to pay for an engineer to come , it turned out that the wires had to be altered but unfortunately my phone still has problems with the incoming calls, this new system has upset the whole phone. I was not told that this would happen to phones of a certain age. It has cost me so much money that at the age of 80yrs is not good.
8 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for taking the time to share your feedback, and for your kind words about Belle and Mya , we’re glad they were able to assist you during the upgrade process.
We’re very sorry to hear about the ongoing issues you’ve experienced with your phone service, particularly the problems with incoming calls and the unexpected costs involved. We also understand your concerns about not being made fully aware of the potential impact on older equipment.
This is not the experience we want for our customers, and we would like the opportunity to look into this further for you. Please contact our support team with your account details so we can review what has happened and see how we can help resolve the issue.
She did her very best to help me…
She did her very best to help me understand the reality of my contract with Premier not 100% happy w company policy but she was great in helping me throu it
24 de abril de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your feedback. We’re glad to hear that she took the time to help you understand your contract and supported you through the process.
We also appreciate your honesty regarding your experience with company policy, and we’re sorry to hear it didn’t fully meet your expectations. Your comments will be shared with the relevant team.
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