Tiahh helped reduce my Mum's Broadband package by more than £40 a month, explained why it was higher than others, gave me good advice on next steps to help keep the charge as low as possible. She lis... Ver mais
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Veja o que dizem as avaliações
Spoke to Chloe this afternoon reference a mistake on my billing. Chloe acknowledged immediately that an error had occurred when my package was upgraded. Now it's sorted and adjusted to reflect the n... Ver mais
Sinead managed to reduce my bill, or rather 2 bills for reasons that are still unclear. She apologised profusely for Premiers error and explained how this will be dealt with. I will be monitoring my... Ver mais
I have never known a company like this one, I think it is run by a bunch muppets they never do what they say and I have had no landline to ring out on since December 2025 and still no phone in July an... Ver mais
Detalhes da empresa
Escrito pela empresa
Premier Talk - Providing Telecomminications to Business & Residential Customers in the UK.
Informações de contato
First Floor, Rostrum House, London Road, Maidstone, Kent, ME16 8PY, London, Reino Unido
- 03300431746
- support@premier-talk.com
- premier-talk.com
4,1
Muito Bom
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Very helpful with clear instructions
Very helpful due to the matter of dealing with a Bereavement
11 de junho de 2026
Chloe was very polite and apologetic…
Chloe was very polite and apologetic and was able to sort out the issues I had. Clear spoken and understanding.
11 de junho de 2026
Avaliação não solicitada
Good service
Sinead whom I spoke with was brilliant she sorted my problem out with ease, she was very friendly and kind, good service.
11 de junho de 2026
Avaliação não solicitada
Very good service
I arranged for an appointment for an engineer to look at my mums telephone. This was done with the help/support of Belle who was very polite and professional in her approach.
Everything she arranged went like clockwork and I couldn't have asked for anything more.
9 de junho de 2026
Avaliação não solicitada
Spoke to Tia
Spoke to Tia, who in my opinion was very helpful and informative. She came across as very professional and hopefully has sorted out my dad’s delivery of the new router.
10 de junho de 2026
Avaliação não solicitada
i spoke to Tiahh today about my nans…
i spoke to Tiahh today about my nans monthly bill fluctuating to different prices she helped with everything i needed help with. she resolved the problem almost immediately and she was very kind and caring. thank you Tiahh
10 de junho de 2026
Avaliação não solicitada
Despite me missing the original call…
Despite me missing the original call this morning, Mae was persistent to try and contact me. The information received during the call was clear and was followed up with an email confirming details of the call.
10 de junho de 2026
failure to answer my complaint
the adviser was responding to a 3 week old complaint, - PT refusal to talk to nominated new service provider - but did not give explanation . She said "apology and could she sign off the complaint". No attempt to engage with me, satisfy or answer my complaint, Gave no answer, Repeated "apology" and 'could she sign off the complaint'. Her agenda, sign off not customer satisfaction.
4 de junho de 2026
Avaliação não solicitada
Resposta da Premier Talk
Thank you for your feedback. We are sorry that you felt your concerns were not fully addressed.
The reason your complaint was closed was because, during our discussions regarding your previous review, you advised us that you had already moved to another provider. As there was no ongoing service issue for us to resolve, the complaint was concluded at that stage agreed by yourself.
In relation to your concern about us not speaking directly with your new provider, our advisers explained that, due to GDPR and data protection regulations, we are legally unable to discuss your account with a third-party provider on your behalf without the appropriate authority and processes being in place.
Regarding the delay in transferring your service, this was not caused by a refusal on our part to engage. The transfer process required your new provider to submit and maintain a valid notification of transfer. While we did receive transfer notifications, these were subsequently cancelled by your new provider on a number of occasions, which prevented the transfer from progressing. Our advisers explained this throughout the process.
We apologise if our communication did not provide the level of explanation you were expecting but we hope this clarifies the reasons behind both the complaint closure and the transfer delays.
A surprise to get through!
I wasn’t expecting to get through as it was 16:59. However, Mae was professional and did her job.
I’m just not particularly impressed with Premier Talks billing process and change accounting.
9 de junho de 2026
Avaliação não solicitada
Resposta da Premier Talk
We're pleased to hear that Mae was able to assist you professionally, even right at the end of the day. We'll be sure to pass your kind comments on to her.
We're sorry to hear that you were not fully satisfied with our billing and account change processes. We understand how important it is for these processes to be clear and straightforward, and we appreciate your feedback as it helps us identify areas where we can improve our customer experience.
Thank you again for your comments and for highlighting the service you received from Mae.
There was a very successful outcome to…
There was a very successful outcome to my situation.
9 de junho de 2026
Avaliação não solicitada
Resposta da Premier Talk
We're delighted to hear that there was a very successful outcome to your situation. Providing positive resolutions for our customers is always our goal, and it's great to know we were able to achieve that for you.
Thank you for taking the time to share your experience. We appreciate your feedback and your support.
I called today to arrange a new SIM…
I called today to arrange a new SIM card and spoke to an employee named Mya. She handled everything quickly and efficiently, and was incredibly polite throughout the whole process. I’m really impressed and would definitely recommend Premier Talk LTD.
9 de junho de 2026
Avaliação não solicitada
Resposta da Premier Talk
We're delighted to hear about your positive experience with Mya. It's great to know that she was able to arrange your new SIM card quickly and efficiently while providing a polite and professional service throughout.
We'll be sure to pass your kind feedback on to Mya, who will be pleased to know she made such a positive impression.
Disgusting treatment elderly couple.
Disgusting treatment of an elderly couple, awful communications and limited availability. Members of staff have made threatening remarks and comments and after being told to cancel the contract (with the required notice period), have continued to bill and threaten the couple.
4 de junho de 2026
Avaliação não solicitada
Ruby has been an absolute bastion of…
Ruby has been an absolute bastion of strength over the last month. Not only has she gone above and beyond the call of duty, she is still in the trenches against Open Reach and their valient attempts to thwart her.
9 de junho de 2026
Avaliação não solicitada
Resposta da Premier Talk
We're delighted to hear about the positive experience you've had with Ruby. Your description of her dedication and perseverance is wonderful to read. We know that resolving issues involving third parties can sometimes be challenging, but Ruby is committed to supporting our customers every step of the way.
We'll be sure to share your kind words with her. She will be thrilled to know that her hard work, determination, and commitment to finding a resolution have been recognised and appreciated.
Belle was very helpful
Belle was very helpful, clear and efficient My question was resolved within a short phone call.
8 de junho de 2026
Resposta da Premier Talk
We're delighted to hear that Belle was able to assist you in a helpful, clear, and efficient manner. It's great to know that your query was resolved quickly and that you had a positive experience during your call.
We'll be sure to pass your feedback on to Belle, who will be pleased to hear that her service was appreciated
Staff on the phone brilliant couldn't…
Staff on the phone brilliant couldn't do enough some of the systems and procedures behind these great staff I found somewhat challenging
8 de junho de 2026
Resposta da Premier Talk
We're delighted to hear that you found our team helpful and that they did everything they could to assist you. Providing excellent customer service is something we take great pride in, and your kind comments about our staff are very much appreciated.
We also appreciate your feedback regarding some of our systems and procedures. We understand that these can sometimes be challenging, and we're always looking for ways to improve our processes to make things as straightforward as possible for our customers.
Extremely helpful Answered all my…
Extremely helpful Answered all my questions clearly
9 de junho de 2026
Avaliação não solicitada
Resposta da Premier Talk
We're delighted to hear that you found our team extremely helpful and that all of your questions were answered clearly. Providing straightforward, helpful support is always our goal, so it's wonderful to know you had a positive experience.
Sinead was very helpful and pleasant
Sinead was very helpful and pleasant
8 de junho de 2026
Avaliação não solicitada
Resposta da Premier Talk
We're delighted to hear that Sinead was helpful and pleasant during your interaction with us. Providing friendly and effective customer service is very important to us, and it's great to know that Sinead made a positive impression.
Delightful conversation with Chole, very articulate and professional, explained the need and reason for forth coming upgrade. Length of contract and pricing also discussed. Super personality.
Delightful conversation with Chole,
8 de junho de 2026
Avaliação não solicitada
Resposta da Premier Talk
We're delighted to hear that you had such a positive conversation with Chloe. It's great to know she was able to clearly explain your upcoming upgrade, as well as the contract length and pricing, in a professional and articulate manner.
Appalling customer service
My elderly mother has been phoning this company for over 1 week since they insisted in swapping her over to digital and has been left with no internet since. It takes over an hour to get them to answer the phone and when they do she is told that someone will phone her back and they never do. My mother has started to loose sleep over this matter and the level of customer service is appalling. I have also spoken to them regarding this matter and was once again assured that someone would phone my Mum and they never did.
1 de junho de 2026
Avaliação não solicitada
Overall Premier Talk are awful
Overall Premier Talk are awful. I had to spend many days on various occasions trying to get through to get my Mum’s fault resolved. There is no way of reporting a faulty online, you have to wait on the phone in a queue. The call back function was good but took my calling 3 times in one day before anyone called me back. My Mum who is 86 was left without a phone service for 3 weeks due to lack of communication and not providing correct information. If someone had sent me a picture to show the correct router configuration it would have saved a lot of time and effort. Each person I spoke to was helpful but overall the firm do not seem to care about customer service or supporting vulnerable customers.
29 de maio de 2026
Avaliação não solicitada
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