Premier Talk Avaliações 

Yesterday Leanna very kindly called me back and tried to resolve my continuing problem. She listen well, was attentive and investigated as far as she was able before passing the matter on to the finance team to hopefully resolve completely this time.
Leanne has a lovely warm personality and takes a pride in her work and has excellent customer services skills.
Thank you
Wendy

Tiahh was really helpful and sorted my problem. My Mum had over paid on 2 months and because I hadn't said anything last month she cannot have a refund for April but she was unaware because she hadn't been sent a paper bill as has always been requested, a bit disappointing. Tiahh did her best for me and has arranged for future paper invoices and the May refund, thank you Tiahh2

It did take a while to get through but I finally spoken to Thiahh who was very polite and helpful which was very commendable considering she was relatively new to the job. I got what I needed from the call. Absolutely no problem.

High prices won't answer phones!!
Been trying to cancel contract have phoned there lines are always busy I've been waiting over 30mins on many occasions saying lines are busy high volume of calls(JOKE PHONED AT 9.05 AND THERE SO BUSY)done reback.. they rang me phone rang twice then it cut of!! I just want to cancel contract. .for god sake make it easy!! A TERRIBLE SERVICE DON'T BOTHER!!

Very long Hold deiays trying to contact & complain about incorrect assumptions concerning reason for retention of analogue system.

Trying to get through is a nightmare with it taking so long keep getting told all lines are bizzy

Tiahh was very pleasant and helpful,explained clearly and the process went smoothly.

Your agent was very helpful and answered all my questions succinctly and clearly. I docked a star because it is difficult to get through to your number taking ove four hours

I had the pleasure of speaking to chloe today, she made me feel at ease as I was very stressed, she was really polite and understanding also, by the end of the phone call I was happy and my problem was resolved

Thankyou

Leanness sorted my issues with a polite and friendly manner

I give Tiahh and Chloe 5 stars. They worked as a team to rectify my outstanding issues. I couldn’t have asked any more of them. Tiahh was apologetic about the delay in getting back to me citing the high levels of calls. I appreciate this but there has got to be something wrong with the call system. I have only given a 4 star rating overall because of my difficulty in accessing a person to talk to ( 4 working days ). The call back option is not reliable.

I would like to give the girls 5 stars, they have been very helpful and friendly. However I am rating the experience, this is can only give 4 stars as it took so long to resolve.
I think we are nearly there now, once the whole matter has finished, with waivers and adjustments to billing applied. I will gladly rate again.

Thank you Mae for your professional response to resolving the issue I had,many thanks.

I had a query about a letter received about upgrading my aunt's phone to digital. Tiahh was very helpful, pleasant and I felt she new what she was talking about so gave me confidence.

I have only rated you 1 star to enable me to proceed.
Whilst your young lady Mae was sympathetic and helpful on the phone, I find the customer service of Premier Talk very poor.
I believe you have a duty of care to all your customers, which has not been the case in my Mothers situation.
My mother is an elderly, vunerable but independent lady, but your actions have lessoned that independence and made her more anxious. She has no faith in your new system at all.
In the last two months since your installation of your "more reliable and future-proof digital service" my mother has been without a phone service on two occasions. This is entirely unacceptable.
I feel that you should apologise in writing ( not expexted) and compensate her for the stress and anxiety caused during this period
Regards
Brian Price

Premier talk cut off my landline in November 2025 leading me to switch provider in December. Despite this Premier have continued to bill me as if i did not switch provider and are now saying I owe total of £515

They have not responded to my CISAS case about this matter even after three extensions to the deadline.

Please improve contact and service,Please also respond to my CISAS case urgently

The customer service is also minimal.

I would also add that I am personally not in the least bit surprised that Premiertalk have not responded. This is the sustained experience I have had throughout correspondence with them.

,Please respond to my Cisas case urgently
Thank you

Absolutely useless company. My mother-in-laws bill (landline only) has increased from £46 to £71 since Dec with no warning. Absolutely impossible to get through on the phone; yesterday I hung on for 60 minutes without getting through. I’d then selected the option to be called back when I reached the front of the queue; guess what? No one called back! This morning I thought I’d try early to beat the queue, but the phone went dead after a few rings instead. I quickly dialled and this time found myself back in the queue. Half an hour later and I’m still hanging on. They either have lots of unhappy customers or they just don’t answer the phone. Furthermore. I still await a reply to my email request following a similarly unexpected price increase 6 months ago.
I will await their response to this with interest, but not holding my breath.

I note the response below and their promised intent. Rings rather hollow I’m afraid. We finally had a response to the email address linked to my mother in law’s account on 27 May promising “urgent action”. Guess what? Yep, still waiting. We will be changing provider

To Chloe and all the team,a big thank you for your assistance and professional help,Michael.

Good customer service from Mae

5nearly 6 weeks ago i got a phonecall to tell me i was going to get new router i am STILL WAITING i have phoned nearly every day on monday 11th i eventually got was told it was in the post today i still dont have it i phoned and todaywas told by leanna that there has been i hold up with it i WILL NOT BE PAYING MT NEXT BILL THE SERVICE HAS BEEN TERRIBLE I WOULD NOT ADVICE ANYONE TO GO TO YOU MY PHONE NUMBER 01202480236