Premier Holidays Avaliações 44

Don't deal with this company!
We had just booked our holiday within 10 weeks of travel.
2 days later we contacted them to say we wouldn't be able to go as my father in law's health had worsened.
We asked if we could either cancel and pay the £120 charge or rebook with them for next year. They then informed us that as it was now less than 70 days until our holiday that they would charge 50% of the full price ie £700!
They said they could possibly transfer our holiday to end of September for a fee of £70, but as we informed them, the weather would likely be not so good as in July and we can't easily change both of our work's holiday dates.
They could easily have done what we asked and then resold our holiday , but they chose to make extra profit at our expense.
We used to be loyal customers, but won't ever be booking travel through them. Avoid!

We were supposed to be going on holiday to Sri-Lanka in 8 days time via the UAE and of course there is an FOA against all but essential travel to that area - to say that Premier Holidays have been unsupportive is an understatement. We have been told that they won't make a decision about refunding till Monday - 4 days before we are due to fly - there was supposed to be an option to change dates, but they want to add another 50% to the holiday cost to do that !!!! Its pretty obvious from the news that the flights won't go ahead, but they are clearly hanging on to our money for as long as they possibly can, and in the meantime we can't book anything else. Appalling customer service.

Yet another excellent trip arranged by Premier Holidays. We travelled as a group of four to Bali,Lombock and Gili island in May. The trip as usual was well organised and planned with transfers and ferries all arranged. All hotels were excellent with the Maya Sanur highly recommended. We had booked several trips out and these all went smoothly with excellent guides.
Due to the situation in the middle east we asked to change our flights at very short notice which Premier arranged with no fuss at all. We have now travelled over twenty times with Premier and will continue to do so.

We had a holiday in sri lanka where are guide failed to take us to half of the things and there response is they dont care

Updated
I am extremely disappointed with your response to our complaint, as it does not accurately reflect what happened during our holiday. Your reply states that the only excursion we missed was the museum visit; however, this is simply not true. There were multiple parts of the itinerary that we paid for but did not receive.

We did not visit Pettah Market, Galle Face Green, or Fort Colombo, in addition to the museum. Regarding the museum, we were only informed after the fact that it would be closed during our stay. Had we been informed in advance, we would have at least understood the situation, but this lack of communication became a recurring issue throughout the holiday.

Our safari itinerary was also changed without warning. Originally, we were supposed to return to the hotel for lunch, but instead we were dropped at a picnic area inside the park. We had not been informed of this change beforehand, meaning we had not brought a packed lunch or enough cash to buy food. Cards were not accepted, leaving us in a very difficult situation. If we had been properly informed, we would have prepared accordingly. Again, we were only made aware of the changes after they had already happened.

In Ella, our sunset viewpoint excursion was cancelled, allegedly due to bad weather. However, other guests staying at our hotel, including another group on the exact same holiday package, still went ahead with their excursion. This makes the explanation given to us extremely questionable.

Our visit to the Nine Arch Bridge was also almost cancelled because the vehicle being used by the guide could not make the journey. As a result, we had to pay separately for a tuk-tuk there and back, despite this already being part of the holiday we had paid for.

Finally, the tea factory visit was changed at the last minute. The original tea factory experience we had booked, including the tea tasting, was replaced with a different factory. Once there, we were told we would have to pay extra if we wanted the full tea tasting experience that had originally been included in our holiday package.

Overall, I am very disappointed not only with the holiday itself but also with the dismissive tone of your email response and your reply here. It gave the impression that you do not care that we were repeatedly misinformed, that parts of our itinerary were cancelled or changed without notice, or that we ended up paying additional costs because of failures in organisation and communication by your guides and representatives.

I would appreciate a proper investigation into these issues and a more appropriate response to the concerns we have raised.

Premier holidays company are really great, everything was so easy to book.
You can either speak to them directly or you can book all through email which is what I did.
All tickets and itinerary were delivered 3 weeks before our trip and when we were away we had everything ie, numbers and email for contact should we have needed to.
I would highly recommend this company for any holiday big or small, near or far.

An excellent company that responds to any problems promptly, and communicates well. On two occasions in the last few years we have needed an urgent response from Premier, owing to airline difficulties. In both instances they have acted quicky and kept us informed about the status. We have now used Premier over four years and, based on our experience, would happily recommend them.

We booked a short break in Isle of Man. The price included ferries there, but we chose to book a flight back at extra cost. Unfortunately, immediately after booking my wife had a medical emergency and could not fly. Premier wanted to charge a £100 fee to alter the booking, and nearly £200 for a ferry back - something that the original price was supposed to include anyway, and which in fact cost only £50 (we just booked it ourselves). Loganair told me directly that they would keep the flights open in the case of a medical emergency but the travel company had to arrange this. Given Premier's added fees, it's not worth asking (and they didn't mention this anyway). The holiday was far from cheap, and we would altogether have been better off just doing everything ourselves - simply no advantage whatever in using Premier, and a lot of expensive hassle. I should add that all our communication with Premier has been via our local travel agent.

Just had a great holiday at the Merton Hotel in Jersey booked through Channel Islands direct and our rep Rachelle was very helpful and friendly.Also we can't thank Linden and Premier Holidays enough has our flight home was cancelled late on Sunday night and Linden phoned us whilst we were waiting to reclaim our suitcases to tell us that she had booked a room for us at the Merton and also rebooked our flight for the following day.As I said a Big Thankyou to Premier Holidays and Linden.

Just returned from Jersey. 4 nights at the Best Western Royal. Booked through Premier Holidays via Fred Olsen Travel agents at Lee in the solent. From start to finish, arrangements addressed all requests that fitted our needs and the hotel staff were nothing short of amazing. I am left quite humbled by the way everyone went over and above to make the holiday memorable. My thanks to both the travel agent and Premier Holidays.

Primer Holiday is, without a doubt, the most dishonest and fraudulent travel service I have ever had the misfortune of encountering. Their entire business model is built on lies and false commitments designed to trick you out of your money.

It all started with an unsolicited call from them. A very smooth-talking representative congratulated me on winning "free vacation vouchers" and "exclusive gifts" for being a selected customer. Like many, I was intrigued. This, however, is their primary trap.

We went to the Jesus Loves ❤️ you event with Reverend Franklin Graham Ministering.
The driver of the coach was amazingly helpful and patient with people. Supported with elders and willing to wait for those who were very late.
Very polite and a good sense of humour, no one left their husbands behind. The coach was very clean and comfortable to sit in.

I highly recommend Premier travel Coaches.

Our recent break was spent in Jersey .Specifically to watch the 80th Celebration of the Liberation of Jersey .The offer came up and it was a memorable experience ,which will always remain with us .We stayed at the Pomme Dor Hotel in St Helier . Unbeknown to us ,,the hotel hosted the Dignatories and they later were positioned on the balcony below our room waving to the many people who filled the square in front of the square .There are
suites in the hotel which were used afterwards for their buffets .
The hotel itself was very up market
Our room was lovely facing the harbour .Two sets of double glazed windows to keep the room quiet.daily water bottles replaced and biscuits .cleaned room to a high standard .The decor in the hotel was dark but lit with many lights in the corridors .The staff were very friendly and efficient .couldn,t do enough for you .
Breakfast and Wvening meals taken in the Harbour Room .Very large area arranged on different levels . It was light and airy and faced the harbour.Sitting guests at breakfast was a well orchestrated art .Excellent food and plenty of it .
Down stairs off reception was a Cafe
you could inside the hotel or there is a street entrance around the corner
We chose to eat here most nights
It actually looks like a lounge supplying food as well as drink .Very nice .
The local bus station was less than 5 minutes walk from our hotel and served all areas of Jersey Also they run very regularly and very cheap .Taxi tend to be expensive .

The holiday was made a complete success one factor only - a fantastic guy called “Kusum” - our Sri Lankin driver / guide and now life long friend. He made our two week trip to Sri Lanka a brilliant experience. His professional, knowledge, kindness, punctuality were second to none. He’s an absolute asset to this company and whoever is assigned to him for a future trip are extremely fortunate. Thank you Premier and Kusum x - P&N Tigby UK.

Was supposed to be the holiday of a lifetime.
We flew to Chang Mai Thailand on 10th Oct 24 when we arrived our transfer driver told us that we could no longer go to the hotel that we had booked because of flooding (all the Guests had been moved out on the 4th Oct 24) so we were moved to another hotel which was still in the flooded area and a long way from where we wanted to be, There were many other Hotels in and around the Old Town of Chang Mai that were not affected by the flooding where we could have been put. Premier holidays told us that the first that they knew of the flooding was when we were in flight. We tried to phone the help numbers but they were Thai speaking.
We eventually managed to speak to Premier holidays and get ourselves moved to our next resort early which meant that we missed out on seeing Chang Mai.
We find it incredible that a company offering holidays to Thailand did not know about the flooding until a week after it happened and that a Hotel they were using was flooded and then to put there guests into the flood area with no information.

I would like to.praise the Premier Holiday Staff for their efficiency when booking my recent holiday to Alderney.
Everything was well planned even reminding me of things to consider before embarking on the holiday.
All the holiday went smoothly & The Braye Beach hand picked hotel was excellent.

Just back from a holiday to La Place hotel in Jersey. Everything was perfect. We booked over the telephone with Premier Holidays who dealt with our booking very professionally and would certainly book again.

Unbelievable! Before you've even booked with this company, they've ripped you off by advertising a premium number to call them on to discuss and book your holiday.
When I contacted them recently to book a holiday to Guernsey, I didn't realise that the number listed on their brochure (0844 937 777) was a premium number, i.e. they charge customers an extortionate amount just to call them! I've just received my mobile bill for August and found that I've been charged £9.20 for a couple of short phone calls to enquire about the holiday we were interested in and which we eventually booked.
If this is how the company treats customers who are trying to do business with them, I certainly won't be booking with Premier Holidays again on principle.
If you look more closely at the brochure, you'll see another 0344 number listed in smaller lettering for customer services....very crafty!
Obviously, they're not satisfied with what they're making out of clients who book through them!!

UPDATE - CREDIT WHERE CREDIT’S DUE!!
Since posting my review, Premier Holidays have responded in double-quick time, partly explaining the situation but also arranging a refund of the £9.20 I unwittingly spent contacting them on their premium rate number!
I thank them very much for responding so quickly but still find it unbelievable that a company, hoping to attract new clients and book their holidays, think it’s a good idea to charge those clients who phone them at a premium rate?!
Possibly it’s time for them to look again at their policy with regards to this. Why have a premium rate number in the first place🤔?!

Booked with Premier to go to Australia to include stop offs in Singapore and Sydney with a 14 day self drive sandwiched in between. Having paid over £10k for this holiday I expected far better customer service. Their set response was to speak to your travel agent but they were unable to assist as they need the same info from Premier. Being regular international travellers, the Premier customer service is nowhere good enough compared to the likes of Kuoni who we have used on several occasions. Having not yet travelled I am starting to get a little nervous taking in to account some of the recent reviews and Premier’s penchant for blaming anyone else except themselves by not taking responsibility.

Haven’t left the country yet so can’t comment on anything further than the Check in experience. Paid just on £9,000 to Premier Holidays to arrange flights and hotels for our trip of a lifetime on the Rocky Mountaineer,Vancouver and Las Vegas. After being unable to check in online imagine my horror finding myself having been placed on Standby but my husband being allocated a seat. How on earth does that happen for a booking if just 2 people?? On check in at the airport I was eventually allocated a seat on a different row and section! Spoken to the airline who said this is because Premier block seats and unfortunately nothing they can do. They said there are no 2 seats together that they could allocate to us. As a nervous flier this has really upset me. Tried to contact Premier but had to leave message. No return call as yet. So very disappointed not a great start to a holiday of a lifetime.
Edit: Response to Premiers Response.
Received no communication from you at all following our booking through Hays Travel to indicate that no seats would be allocated until we independently checked in ourselves. Received nothing advising us to upgrade or book seats in advance I decided to do this myself and that’s when I found that only my husband had been allocated a seat and I was on a Standby list. I contacted Hays Travel earlier in the week when I found this out. They contacted yourselves and were informed that I was booked on but should let the airport staff know and they would put us in seats together. Hays also informed me that Premier Holidays DO BLOCK seats. Just to confirm that we didn’t get seats together as the plane was full. Once they found me a seat I received a text from Air Canada thanking me for being on the Standby List and they had finally got me a seat!! I find it very convenient that you say you didn’t get my message, which was left on your answerphone. I have the data to prove it.

We wanted to celebrate my 55th Birthday in style and I'd always wanted to go to Vietnam; I researched flights, hotels, excursions, transfers and guides and found it quite expensive. I contacted Premier Holidays, handed them my itinerary and challenged them to put together an adventure for my wife and I and, boy, did they deliver!! Everything was perfect! From the moment we boarded our Emirates flight at Birmingham we felt completely looked after; we were escorted through every excursion in Hanoi, HaLong Bay, Hoi An and Saigon, and thoroughly spoiled throughout. The hotels were superb, the cars, buses and speedboats (!!) were immaculate and the staff were out of this world.....and all for £2K less than I could do myself! A truly wonderful experience, and one that we hope to duplicate for our next big adventure next year. Thank you so much for making this such a special birthday present.