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Prestige Washrooms is a trading name of Prestige Radiators LTD, a family run business founded in 2007. Since 2007 we have seen massive growth in our customer base & product variety. Prestige Washrooms is based in Eggborough, East Yorkshire, employing local people we service the UK and European Customers from our self-contained HQ/Warehouse. Our aim is to bring to you quality Washroom products, along with our own 'Prestige Range'. We have a keen eye for detail and are always searching for unique finds within our industry to provide you with the best! Some of our main products include. - Baby Changing Tables - Hair Dryers - Hand Dryers - Prestige Washroom Range - Luxury Bathroom Items - Combination Units - Grab Rails - Washroom Dispensers - Consumables & much more!! We have a fantastic team of individuals who work hard, each specialising in a different Area of the business. We hope you have the best experience with Prestige Washrooms and find the perfect product for your requirements.
Unit 2 North Point Business Park, DN14 0JT, Goole, Reino Unido
3,7
14 avaliações
Respondeu a 100% das avaliações negativas
Normalmente leva mais de 1 mês para responder
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Great service. Next day delivery. Sorted out a manufacturing problem super quick. Thanks Neil. Thanks team. 👍
Resposta da Prestige Washrooms
Thank you for taking the time to leave such a positive review. We’re really pleased to hear you had a good experience with us, and we appreciate your custom. We look forward to assisting you again in the future.
Resposta da Prestige Washrooms
Thank you for your review. We’re glad to hear you were happy with your experience, and it’s great to know our team delivered the level of service we aim for. Thanks again
Still waiting for my basin which was ordered on March 27th, over two weeks waiting!
Resposta da Prestige Washrooms
Hello Derek,
Thank you for your review, and I’m sorry to hear about your experience.
Having looked into your order, I can see that our manufacturing warehouse initially sent a delivery link to allow you to select a convenient delivery date. It’s possible this may have been missed or not received, which unfortunately delayed the process.
Once our sales team became aware, they arranged the delivery with you directly, and I hope everything has now been received as expected.
If there’s anything further we can assist you with, please don’t hesitate to get in touch with our team—we’re always happy to help.
Kind regards,
Prestige Washrooms
Resposta da Prestige Washrooms
Thank you for your lovely review. We’re glad to hear you were happy with your experience, and it’s great to know our team delivered the level of service we aim for. Thanks again for choosing us.
Resposta da Prestige Washrooms
Sorry that you did not receive the goods in the time allocated. I understand that there was an issue with the courier and we are glad that you eventually received your item on the 6th of Feb. Unfortunately we have no control over the couriers - once the items have been dispatched from our warehouse. Again please accept our humble apologies.
Not delivered , so cannot give a score better than 1. Also sent several emails asking when it would be delivered but no reply. I get that people would be on holiday , but surely they would have an out of office stating when deliveries would be processed and sent out.
Resposta da Prestige Washrooms
Hello,
Thank you for your feedback, and please accept our apologies for the delay you experienced over the Christmas period.
We do make every effort to inform customers of our holiday closure dates in advance, however I’m sorry if this was not clear in your case and led to the impression that we were unresponsive.
I can confirm that your order was processed promptly upon our return on 5th January and successfully delivered on 6th January.
If there is anything further we can assist you with, please do not hesitate to contact us.
Kind regards,
Prestige Washrooms
Resposta da Prestige Washrooms
Thank you for your kind review. We’re really pleased to hear you’re happy with both the product and service.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
Prestige Washrooms
Good product. Arrived quickly. Customer service was excellent when I needed some help.
Resposta da Prestige Washrooms
Thank you for your kind review. We’re really pleased to hear you’re happy with both the product and service.
We appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Kind regards,
Prestige Washrooms
the lost order was found then delivered extra fast
Resposta da Prestige Washrooms
Thank you very much for your positive feedback. We’re delighted to hear you’re happy with your purchase and the service you received.
Your comments are greatly appreciated and will be shared with the team. We hope to work with you again in the future.
Kind regards,
Prestige Washrooms
I tried to place an order online which would not go through. I telephoned instead and spoke to a lovely lady called Diane who processed the order for me and arrived when stated - Thank you Diane for your help.
Resposta da Prestige Washrooms
Thank you Amanda, I shall pass that on to Diane.
A fantastic family run business offering a wide range of quality products at very competitive prices. Professional and expert advice offered at every stage. Highly recommended on every level a truly 5 star company.
Resposta da Prestige Washrooms
Thank you for the kind and positive review, it's much appreciated.
Resposta da Prestige Washrooms
Thank you for the positive review, it's much appreciated.
Resposta da Prestige Washrooms
Hello Peter,
Thank you for your kind review, your opinion is very much valued by us.
Prestige Team
I didn’t get what I ordered. After a complaint they only said sorry and didn’t do anything to solve the issue. Luckily I used my credit card to pay for the order so I got my money back through the creditcard company.
Prestige Washroom now responds on my review, but not on my emails on how we could solve. They claim that I got now 12 free cans (from a scent I didn’t want in the first place) . The only reason I got part of my money back is because I paid by credit card and not because of them solving the issue for me. I would say don’t buy here!
Resposta da Prestige Washrooms
Hello, we are so sorry to hear you were not satisfied with the service you received from us. I can however see from our notes that we were completely unaware of the stock shortage, from our manufacturing warehouse so we agreed with you to send an alternative scent, this in which you have received. I understand this still does not resolve your issue of receiving the original scent you ordered however, having told us in this review you did a charge back and got your money back, you did in the end, end up with x12 products completely free. We again apologise for any inconvenience caused.
Prestige Team,
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