Primo Collection Avaliações 

49
•
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

took over a month to come in when it was supposed to be a christmas present + had a difficult time tracking the package and i'm 99% sure it got lost in transit somewhere along the way and i was js nev... Ver mais

Avaliado com 1 de um total de 5 estrelas

Ordered a black air racing jacket. Every label/logo was spelt wrong. Some patches were just a jumble of random letters instead of actual words/sentences. Stitching was awful and the material was very... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Please do not purchase from this site. Poor quality. The packaging is identical to Shein products from China, so assuming it comes from the same factory, but 4 times the price. Also there are no eas... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Made 2 different orders one week apart. The first order arrived and was terrible quality, the sizing was way off and not worth the price sold. They take very long to respond to emails and there is no... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja outlet

Escrito pela empresa

Online Retailer


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

49 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

1,8

Todas as avaliações

(49)

1 avaliação nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

AVOID,

AVOID. I wish I had read read the reviews before purchasing, I ordered 2 jumpers, really poor quality and the wrong size sent. They have given my a return address but expect me to pay for return regardless of the fault being theirs. The jumpers arrived separately, They are using cheap distributors and charging a lot of money. Definitely scammers. Not returning my emails

20 de dezembro de 2023
Avaliação não solicitada
logotipo da Primo Collection

Resposta da Primo Collection

Hi,

Sorry to hear about your experience — we’d really like the chance to make this right. That said, we haven’t received any order information from you, so we haven’t been able to follow up or assist.

If you can send over your order number and any relevant details, we’ll gladly look into it and do our best to help.

Avaliado com 1 de um total de 5 estrelas

Poor Quality and Dodgy

Made 2 different orders one week apart. The first order arrived and was terrible quality, the sizing was way off and not worth the price sold. They take very long to respond to emails and there is no information on how to even return items. The second order hasn't even arrived and again there is poor communication from Primo. It seems very dodgy would advise to avoid at all costs. Even if you do recieve your items the quality is terrible not worth it at all.

23 de novembro de 2023
Avaliação não solicitada
logotipo da Primo Collection

Resposta da Primo Collection

Hi,

We’re sorry to hear you feel this way — we genuinely want to help sort things out. However, we haven’t received any order details or return information from you, which we need to look into the situation properly.

If you can share your order numbers and any other info, we’ll do our best to assist and make things right.

Avaliado com 1 de um total de 5 estrelas

SCAM COMPANY

My son purchased a fleece costing £55, this was not suitable. Quality was shocking. We sent it back and tracked it. It arrived back and received confirmation. This was in October, he still has not received his money and they do not respond to any emails or messages.

3 de outubro de 2023
Avaliação não solicitada
logotipo da Primo Collection

Resposta da Primo Collection

Hi,

We’re sorry to hear about your experience and want to assist you as best as we can. However, we haven’t received any order or return details from you, which makes it hard to investigate.

Please send us the relevant information—like your order number and return tracking—so we can look into this and help resolve the issue.

Thank you for your understanding.

Avaliado com 1 de um total de 5 estrelas

Scammers

Scammers, dont send your product avoid!

4 de dezembro de 2023
Avaliação não solicitada
logotipo da Primo Collection

Resposta da Primo Collection

Hi,

We’re sorry to hear you feel this way. We want to help resolve any issues, but we haven’t received any details or order information from you to assist properly.

If you’d like us to look into this, please provide your order number or any relevant info. We’re here to help.

Avaliado com 1 de um total de 5 estrelas

I Ordered a medium and they sent a…

I Ordered a medium and they sent a large. Unable to contact them. Sent 3 emails and still no reply. Im stuck with a jumper that dont fit and gives static shock. Great Christmas present!!

30 de novembro de 2023
Avaliação não solicitada
logotipo da Primo Collection

Resposta da Primo Collection

Hi,

We’re really sorry to hear about the mix-up with your order and the trouble you’ve had reaching us.

We want to get this sorted for you—could you please send us your order number and any details you have? Once we have that, we’ll do our best to fix it quickly.

Thanks for your patience, and we look forward to helping.

Avaliado com 1 de um total de 5 estrelas

black air racing jacket

Ordered a black air racing jacket. Every label/logo was spelt wrong. Some patches were just a jumble of random letters instead of actual words/sentences. Stitching was awful and the material was very cheap. The jacket was thinner than most t shirts and provided no warmth, material was incredibly thin. Definitely not worth £70.
When I emailed to ask about a return they replied once asking why I wanted to return it, since then they’ve ignored every email I’ve sent. I’ve sent the jacket back anyways but still have received no refund, despite it being within the 30 day period. Although it is almost impossible to return it within that period because the company is based in China

17 de outubro de 2023
Avaliação não solicitada
logotipo da Primo Collection

Resposta da Primo Collection

Hi,

We’re sorry to hear about the issues you’ve experienced and want to help resolve this. Unfortunately, we haven’t received enough information from you regarding your order or return to assist properly.

If you could please provide your order details and any return tracking information, we’ll make sure to investigate and support you as best as we can.

Thanks for your patience, and we look forward to hearing from you.

Avaliado com 1 de um total de 5 estrelas

This company is a scam

This company is a scam. Avoid at all costs if you Google image search the items they are available on Ali Express and Temu for a fraction of the price. They don’t provide full returns information and their website is listed as potentially dangerous when you scroll through any vague reviews that are available. The top I bought gives me static shocks its such awful synthetic cheap material. I dread to think of the conditions of those who made it. I wish I’d done more research first. Also 1 review on Trustpilot says it all. Avoid, avoid avoid. I don’t imagine i’ll get a refund but will send the top back into a black hole and learn a good lesson. This is a drop-shipping con and nothing to do with reputable fashion or retail. Feel sick I fell for it, don’t do the same!

15 de novembro de 2023
Avaliação não solicitada
logotipo da Primo Collection

Resposta da Primo Collection

Hi,

We’re really sorry to hear about your experience and want to help make things right. However, we haven’t received any details from you regarding your order or concerns, which makes it hard for us to assist.

If you’re open to it, please reach out with your order information or any questions you have — we’re here to support you and resolve any issues.

Thanks for giving us the chance to help.

Avaliado com 4 de um total de 5 estrelas

Good quality however the shipping did…

Good quality however the shipping did take a while to arrive. However the customer service was on point and they explained the order will take 7-10 days to arrive.

18 de setembro de 2023
Avaliação não solicitada
logotipo da Primo Collection

Resposta da Primo Collection

Thanks for the feedback!
Glad to hear you liked the quality and our customer service.
We appreciate your patience with the shipping time!

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